Louisiana One Call System, Inc.

PURPOSE Louisiana One Call System, Inc. has been incorporated in the State of Louisiana as a Chapter 501C3 (non-profit) Corporation for the purpose of establishing and overseeing the operation of an Underground Plant Damage Prevention System, called the Louisiana One Call Center.

The mission of Louisiana One Call is to protect our members’ facilities, the public, and the environment by providing excellent damage prevention services.

VISION The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Corporate members consist of companies who need to protect their underground lines or facilities by receiving notices of excavation and marking their underground facilities. Sustaining members are those companies who have an interest in the promotion and betterment of the Louisiana One Call Program. MEMBERS

MEMBER CLASSIFICATIONS Based on Annual Participation Fees Principle Member { 3/4 of 1percent (0.75%) } Affiliate Member { exceeds 1/5 of 1percent (0.20%), but less than3/4of 1 percent (0.75%) } Associate Member { less than 1/5 of 1percent (0.20%) } Political Subdivision Member { governing body is duly elected by the citizens of a political region, or governing body is directly appointed by duly elected officials } Sustaining Member { has an interest in the promotion and betterment of the Louisiana One Call Program and has no underground utilities or facilities }

BOARD OF DIRECTORS NOTE: CHG THIS INFO TO 8 The property, affairs and business of the Corporation is managed by a Board of Directors, which consists of nine member organization representatives. 6 Principle Members 2 Affiliate Members 1 Political Subdivision Member Representatives are elected for a two year term (Per Bylaws) at the Annual Meeting.

LOC CORPORATE OFFICERS -Charles Nelson, Chief Executive Officer -Paul Blouin, Chief Operating Officer -Charles Carney, Chief Financial Officer LOC EXECUTIVE STAFF -Paul Blouin, President-Chief Operating Officer -David Frey, Manager-Damage Prevention -Shirley Broussard, Administrative Office Supervisor -Toni Mancuso, Administrative Assistant -Joanna Gennuso, Administrative Clerk LOC BOARD MEMBERS -Charles Nelson, LOC Board Chairman-Colonial Pipeline -Robert Borne, LOC Board Vice Chairman-Entergy -Charles (Chuck) Carney, LOC Board Secretary/Treasurer-AT&T -Henry Leger-Chevron Pipe Line -Lindy Broussard-CenterPoint Energy -Dewey L. (Sonny) Vidrine-Gulf South Pipeline -Tom Simon-Lafayette Consolidated Government/LUS -Mike Mancil-ATMOS Energy

LOUISIANA ONE CALL GOVERNING DOCUMENTS GOVERNING DOCUMENTS Articles of Incorporation Louisiana One Call System, Inc. Bylaws Board Governing Policies Louisiana One Call System, Inc. Corporate Structure/Board Organization Policies and Procedures Louisiana One Call Board Long Range Plan Employee Benefits Package Corporate Principles, Employee Code of Conduct, Employee Guidance and Standards, and The Productive Work Environment

2010 GOALS Damage Prevention  Focus Advertising & Utilize Enforcement To Achieve 250 Locate Requests Per Damage Statewide  Improve Monroe Media Area Locate Request/Damage By 20% As Compared To 2009 Statistics  Analyze Damage Data  Track “Top20” Damage Information  Identify Problem Contractors  Determine Types Of Damages  Promote Dig Law Awareness  Promote & Utilize Enforcement Resources  Expand Use Of Publications & Printed Media To Promote Damage Prevention  Promote Awareness Of LA One Call Website With Links From Other Websites

2010 GOALS- CONTINUED Financial Stability  Maintain Adequate Capital Reserve  Determine Appropriate Reserve Amount In 1 st Quarter  Evaluate Ticket Price  Compare To Other Centers In Southeast  Maintain A Price In The Lowest Quartile Of Centers In Southeast

2010 GOALS- CONTINUED New Technologies  Maintain 60% I-Tic Statewide  Promote Web Mapping  Look Into Improving Mapping Presentation & Accuracy  Shading Areas Within Polygon  Promote Ticket Management System  Legislative Awareness  Legislative Tracking  Identify Services Available For Tracking  Revitalize & Promote Dig Law Advisory Committee

2010 GOALS- CONTINUED Center Operations  Emergency Locates After Hours  Review Implementation of 24/7  Compile List Of Pros & Cons  Provide Cost/Benefit Estimate & Impact On One Call Center  Review Locates In The Gulf Of Mexico  GulfSafe  Evaluate Call Center Contractor-Compliance With Best Practices  Provide Template That Shows Current Status Of Each Practice  Positive Response-Evaluate If We Are In Compliance  Evaluate All Professional Service Providers  Exercise Disaster Plan and Make Any Needed Changes By May 31, 2010  Document Internal Operations Audit Procedure  Ticket Audits  Call Recording Audits  Develop Cross Training, Operating Procedures, And Succession Plan For Continuing Operations

2011 GOALS Damage Prevention  Focus Advertising & Utilize Enforcement To Achieve 225 Locate Requests Per Damage Statewide  Improve Monroe Media Area Locate Request/Damage By 20% As Compared To 2010 Statistics  Analyze Damage Data  Provide DIRT Damage Information  Gain Access to Other Damage Data-Unibar/Consolidated  Identify Problem Contractors  Determine Types of Damages  Promote Awareness of Dig Law Amendments  Promote & Utilize Enforcement Resources  Expand Use Of Publications & Printed Media To Promote Damage Prevention  Promote Awareness Of LA One Call Website With Links From Other Websites

2011 GOALS-CONTINUED Financial Stability  Maintain 120 Day Operating Reserve  Evaluate Ticket Price  Compare To Other Centers In Southeast  Maintain A Price In The Lowest Quartile Of Centers In Southeast

2011 GOALS-CONTINUED New Technologies  Maintain 60% I-Tic Statewide  Promote Web Mapping  Look Into Improving Mapping Presentation & Accuracy  Evaluate Ticket Management System Legislative Awareness  Legislative Tracking  Identify Services Available For Tracking  Document  Promote Dig Law Advisory Committee

2011 GOALS-CONTINUED Center Operations  Emergency Locate Handling Procedure  Review Locates In The Gulf Of Mexico  GulfSafe  Evaluate Call Center Contractor-Compliance With Best Practices  Provide Template That Shows Current Status Of Each Practice  Positive Response-Evaluate If We Are In Compliance  Evaluate All Professional Service Providers  Exercise Disaster Plan Annually  Document Internal Operations Audit Procedure  Ticket Audits  Call Recording Audits  Develop Cross Training, Operating Procedures, and Succession Plan For Continuing Operations

2011 GOALS-CONTINUED Center Operations-continued  Member Services Initiatives  Satisfaction Survey  Web Damage Reporting  Web Member Suggestions/Feedback  FAQ’s on Website

HISTORY OF LOUISIANA ONE CALL 1975-Established as “DOTTIE” System, Inc Louisiana Damage Prevention Law became effective 1992-Name changed to Louisiana One Call System, Inc Legislation passed to include enforcement of the Dig Law

HISTORICAL FACTS

Since 1994 Installed new computer system-completely upgraded with redundancy in 2002 Built/furnished new building ($500K) Installed new phone system ($110K) in 1996, Installed new phone system ($160K) in 2003, Installed new phone system ($173K) in 2006 Purchased two new voice recorders ($62K), 2003 a new recorder is part of the new phone system, 2006 new recorder ($3K) Developed subsidiary company One Call Locates, Inc Installed Emergency Generator ($30K)-2001

HISTORICAL FACTS HISTORICAL FACTS continued Since 1999 –LOC began monthly billing of members –Changed focus to damage prevention –Installed a Website –Implemented #DIG for cell phones –Implemented 811 to request locates –Began receiving tickets via Internet (60% per month) –Began sending notifications via (70% per month) –Paid off Corporate Office Building Mortgage –Implemented Ticket Management System –Replaced Roof, Carpet, Flooring –Closed One Call Locates

2011 BUDGET PROJECTED INCOMING CALLS 640,155 (2010 ACTUALS 612,789) PROJECTED OUTGOING CALLS3,360,811 (2010 ACTUALS 3,323,993) PROJECTED INCOME $3,430,895 (2010 ACTUALS $2,989,438) PROJECTED EXPENSES $3,419,247 (2010 ACTUALS $3,059,580) PROJECTED OUTGOING COST/CALL $1.02 (2010 ACTUAL COST/CALL $1.09)

MEMBERSHIP

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OUTGOING CALLS

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I-TIC% 2004/2005/2006/2007/2008/2009/2010