0 Booz Allen Hamiltons Disability Accommodations and Workplace Adjustments Program JAN Webcast: Best Practices April 9, 2013

1 The Request Process Information posted on the firms Intranet site and the new employee portal

2 Requesting a Reasonable Accommodation or a Workplace Adjustment The Accommodation Team is available to answer any employee or applicant questions or concerns prior to a request being submitted Completed request forms and medical documentation, as described on the form, are submitted to the Accommodation Team mailbox (Note: All information pertaining to requests remains confidential and separate from personnel files) The Accommodation Team reviews each request and schedule a time to discuss with the employee or applicant Manager(s) and/or HR representative are included in the interactive process when applicable Products and services are purchased through a centralized investment fund Upon implementation, the Accommodation Team verifies that accommodations & adjustments are effectively meeting and balancing employees needs with those of the firm

3 Original Tracking System Consisted of a Microsoft Excel spreadsheet, which included the following fields: –Fiscal year & date of request –Employees name & location –Disability description & type of request (ADA or Medical) –Responsible party (e.g., Facilities Planning & Design, Business Assurance Office) –Description of accommodation/adjustment –Purchasing source and order details (e.g., date of order, order #, price) Disadvantages –Multiple line items per request for an individual –Cumbersome process to quickly generate reports

4 Current Tracking System Converted to a Microsoft Access database in 2010, which allows for a single record per employee request and the ability to quickly run queries and reports Has expanded as our employee needs have grown (i.e., addition of new fields, staff, products, and services) Includes the following fields: Status, waiting for, employees name, request notes, employee ID, level, organizational alignment, geographic location, request date, date medical documentation received, request type(ergonomic vs. non-ergonomic) specific request, functional limitation, specific diagnosis, assigned to, assigned on, date request discussed, date chair request forwarded to FP&D and staff member assigned, date chair ordered, date chair received, date chair delivered to employee, chair tagged checkbox, no longer has chair checkbox, items issued (general and specific), services provided, management-approved accommodations, date closed, no longer with Booz Allen checkbox, and date separated

5 Monthly Reporting Disability Accommodation and Workplace Adjustments Program Request Activity for Prior to the Period During the Period End of the Period Fiscal Year to Date Type of Requests Requests Pending New Requests Received Requests Closed Totals Requests Received Requests Closed Non-ergonomic Ergonomic Information Totals

6 The Strategic Partnership Between Human Resources and the Accommodation Team at Booz Allen

7 A Senior Consultants First-Hand Experience with Booz Allens Accommodation Process

8 Challenges Faced and Lessons Learned Through the Accommodation Process at Booz Allen

9 Assistive Technology Solutions Discussed WhiteSmoke writing software (grammar and spell checker on steroids) Text-to-speech –WordQ (with or without SpeakQ) - –Read&Write - –Kurzweil Andrea Electronics USB Headset NC-185 VM Windows Speech Recognition - up-Speech-Recognitionhttp://windows.microsoft.com/en-US/windows7/Set- up-Speech-Recognition

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