A Model for Common Services Process Approach

Assessment Planning Decision-Making Management

Inventory of existing services Operational needs/priorities Costs & benefits Common Service Management Assessment Options Report

Existing CS Management mechanisms Client feedback What Works? Inventory Assessment

List needs and priorities What works/does not work Scope of Common Services Operational Needs and Priorities Assessment

Determine basic costs Determine essential benefits Usefulness of services Need for services Value-Added Common Services Cost & Benefits Assessment

User roles Manager role Decision-making & oversight Technical/operational specifications Manageable Common Services Common Services Management Assessment

Inventory of existing services Operational needs/priorities Costs & benefits Common Service Management Assessment: Recap CS Options Report do easy first

Service functions and specifications Resources and costs Management and accountability Planning Feasibility Plan

| Service benchmarks Technical possibilities Rights and obligations Expected operational returns Technical and Operational Feasibility Service Functions and Specifications Planning

Human resources Physical assets Operational/recurrent costs Estimations of cost saving Costs apportionment Annual budgets Resource mobilization Disbursement mechanisms Financial Feasibility Resources and Costs Planning

Decision making and oversight mechanism Implementation mechanism Work/ Business plan Accountability standard Performance Management Institutional Feasibility Management & Accountability Planning

Service functions and specifications Resources and costs Management and accountability Planning: Recap Feasibility plan

Decision-Making Signed Agreement Agency review Inter-agency negotiations Preparation of documentation Decision-making

Agency Review Agency Position Reality of costs Returns and economies of scale Controls, audit, oversight Delegation of authority Fairness Predictability Efficiency Effectiveness Decision-making

Inter-agency Negotiations Substantive Agreement Platform for negotiations Agreed (Admin.) Management system Agreed task and service managers Reporting cycle Implementation modalities and milestones Performance Management system Annual work-plans and budgets Decision-making

Preparation of Documents Minutes of meeting Notes Standard agreement Minimum requirements Review and revision Opt in /out Documentation Decision-making

Decision-Making: Recap Agency review Inter-agency negotiations Preparation of documentation Decision-making Signed Documentation

Start/up Delivery of services Performance Management Oversight Continuously Improved Common Services Management

| Mobilize resources Review and report onmilestones Establish Administrative System Common Service Established Start-Up Management

Annual work plan Annual budget Collection of funds Contracting Disbursement Financial reports Operational reports Final Products Delivery of Services Management

Benchmarks Measurement Reporting schedules Audits Performance Reports Performance Management Management

Organizational learning Capacity building Innovation /improvement Performance Feedback Oversight Management

Start/up Delivery of services Performance Management Oversight Management: Recap Continuously Improved Common Service

Assessment Planning Decision-Making Management