© 2009 DNS e-Commerce & enterprise applications WHAT IS NEW? WHAT NEXT? CISCO & IBMCase StudyBYJ. Zaveri E-Business Consultant 1e-Commerce & enterprise applications

© 2009 DNS 2 Industrialization of services Internet has made possible to outsourced white- collar jobs  BPO is Business Process Outsourcing  Offshore software development  Medical Transcription  Call Center  Internet radiology – Diagnostic imaging industry e-Commerce & enterprise applications

© 2009 DNS 3 E-Business models in the digital economy (1) 1.E-Shops – web marketing by an organization or an online shop 2.E-procurement – use of internet for tendering and purchasing 3.E-Malls – a colleciton of e-shops enhanced by a common umbrella 4. E-Auctions – using internet with bidding mecanism e-Commerce & enterprise applications

© 2009 DNS 4 New e-Business models in the digital economy (2) 1.Information brokerage – Search engine provides information of the website 2.Value chain service providers – e.g. companies providing service for a specific part of the value chain – e.g. e-logistics, e-payments (paypal.com) 3.Trust service – provided by certification authorities, e.g. TCS or MTNL providing digital signature. 4.Virtual communities – orkut, Facebook, LinkedIn e-Commerce & enterprise applications

© 2009 DNS RosettaNet  E-Business  RosettaNet for B2B Business to Business 5e-Commerce & enterprise applications

© 2009 DNS 6 RosettaNet is a non-profit association of 500 companies from around the world Aimed at establishing standard business processes for the sharing of business information (B2B).  It is a consortium of major Computer and Consumer Electronics, Electronic Components, Semiconductor Manufacturing, Telecommunications and Logistics companies working to create and implement industry-wide, open e-business process standards.  These standards form a common e-business language, aligning processes between supply chain partners on a global basis. E.g. Cisco is using RoettaNet  RosettaNet has presence in USA, Malaysia, Europe, Japan, Taiwan, China, Singapore, Thailand and Australia. e-Commerce & enterprise applications

© 2009 DNS 7 CISCO study of e-Business Managment Cisco Systems is a leading networking provider for the Internet.  Cisco Systems wanted to streamline the process of ordering goods and services for its partners –Leading systems integrators: Getronics, Telindus, and Arche.  Getronics, Telindus, and Arche have fully integrated with the Cisco ordering system online, using Microsoft® BizTalk® Server 2002 and the RosettaNet based messaging standard. e-Commerce & enterprise applications

© 2009 DNS 8 Benefits of e-Business for CISCO: Faster ordering End-to-end automation of the ordering process, from initiating purchase orders to receiving order confirmations Improved security and scalability Ability to evolve shared processes as needs change e-Commerce & enterprise applications

© 2009 DNS 9 What is Next? In the next five years, technology innovations will change our lives  You will talk to the Web... and the Web will talk back  You will have your own digital shopping assistants  Forgetting will become a distant memory e-Commerce & enterprise applications

© 2008 IBM Corporation You will talk to the Web...and the Web will talk back.

© 2009 DNS 11 The Spoken Web from IBM Feel connected at all times. No longer will you be tied to a keyboard and a computer. Enable the underprivileged to create, produce, host and share information and services with others. Provide simple and affordable access mechanisms to let people use technology services and applications that are currently available only to computer users. Provide a cost effective ecosystem that enables users to create and sustain a community parallel to what the World Wide Web has done. The Spoken Web is the World Wide Web in a telecommunications network, and it will change how people create, build and interact with information and e-commerce websites – using speech instead of text. What the Spoken Web Can do for You… e-Commerce & enterprise applications

© 2009 DNS 12 You will talk to the Web...and the Web will talk back In the next five years (or earlier), you will be able to surf the Internet, hands-free, by using your voice – eliminating the need for visuals or keypads. Imagine being within a phone call’s reach from the ability to post, scan and respond to s and instant messages – without typing. Or sort through the Web verbally to find what you are looking for and have the information read back to you – as if you are having a conversation with the Web. e-Commerce & enterprise applications

© 2008 IBM Corporation You will have your own digital shopping assistants.

© 2009 DNS 14 You will have your own digital shopping assistants In near future, shoppers will increasingly rely on themselves - and the opinions of each other - to make purchasing decisions rather than wait for help from in-store sales associates. Ever find yourself in a fitting room with all the wrong sizes and no salesperson in sight? e-Commerce & enterprise applications

© 2009 DNS 15 IBM is transforming the shopping experience Guaranteed Product Availability  IBM has teamed with Galeria Kaufhof, a division of METRO Group, to develop and install a first of a kind system to enhance customer service in one of its department stores in Essen, Germany.  ~ 30,000 articles in the men's fashion department have been equipped with ultra high frequency RFID tags.  Employees are using the system to find articles shoppers are looking for and to monitor stock to ensure that popular items are always available.  Devices in the store's fitting rooms recognize the tagged garments and display customer information such as price, fabric and care instructions. Coupons on the Go  IBM is piloting technology that enables retailers to recognize when shoppers are in their stores and send relevant coupons to their mobile phones. e-Commerce & enterprise applications

© 2009 DNS 16 THANK YOU Presentation by Jyotindra Zaveri e-Commerce & enterprise applications