RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) Customer Supplier Customer authorizes Enrollment ( ) Supplier sends Enrollment Request to RA ( ) RA receives Enrollment Request from Supplier ( ) RA sends Enrollment Rejection to Supplier ( & & ) No Supplier receives Enrollment Rejection from RA ( & ) Yes ESI ID confirmed ( ) No Yes Enrollment Request contains the required elements ( ) RA sends Enrollment Request to Distribution Company ( ) RA sends Drop Request to current Supplier ( & ) RA receives Enrollment Confirmation and sends to pending Supplier ( ) Pending Supplier receives Enrollment Confirmation from RA ( ) Registration Agent Distribution Company RA receives Enrollment Rejection from Distribution Company ( ) Current Supplier receives Drop Request from RA ( & ) Distribution Company receives Enrollment Request from RA ( ) Distribution Company processes Enrollment Request and sends Enrollment Confirmation to RA ( & ) No ESI ID confirmed ( ) Yes Distribution Company Sends Enrollment Rejection to RA ( ) Does a current Supplier exist? ( ) Yes No further action No Inspection required ( ) No Yes 12 3 RA receives Drop Confirmation from current Supplier ( & ) Current Supplier sends Drop Confirmation to RA ( & ) ESI ID confirmed ( ) Yes No Rejected by Evaluation? ( ) No Yes Current Supplier sends Drop Rejection to RA ( & ) RA receives Drop Rejection from current Supplier ( &

RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) Customer/Inspection Authority Supplier RA receives Notification of Inspection Required from Distribution Company ( & ) Pending Supplier receives Notification of Inspection Required and notifies Customer ( ) Registration Agent Distribution Company sends Notification of Inspection Required to RA ( & ) 1 Customer receives notification and contacts Applicable Regulatory Authority ( ) Applicable Regulatory Authority receives notification ( ) Applicable Regulatory Authority contacts Distribution Company and provides inspection information ( ) Distribution Company receives inspection information ( ) Distribution Company updates Enrollment Request with inspection information ( ) 2 Pending Supplier sends Notification of Inspection Required Response to RA ( ) RA receives Notification of Inspection Required Response ( & ) RA sends Notification of Inspection Required to pending Supplier ( ) RA sends Notification of Inspection Required Response to DC ( ) Distribution Company Receives Notification of Inspection Required Response ( )

Customer Registration Agent Distribution Company RA receives Cancel Enrollment Request ( & ) RA sends Cancel Enrollment Request to Distribution Company ( & ) Supplier Distribution Company receives Cancel Enrollment Request ( & ) Customer notifies pending Supplier to cancel enrollment ( ) Pending Supplier sends Cancel Enrollment Request to RA ( & ) Distribution Company Cancels Pending Enrollment ( ) Distribution Company Sends Cancel Enrollment Confirmation to RA ( & ( ) RA receives Cancel Enrollment Confirmation and sends to pending Supplier ( & ) RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In) Customer Cancellation Customer wants to cancel Move- in ( ) No further action required No Yes Pending Supplier receives Cancel Enrollment Confirmation from RA ( & ) 3 Is Enrollment Request able to be cancelled ( ) Yes RA Cancels Pending Enrollment ( ) No RA sends Cancel Enrollment Rejection to pending Suppler ( , , , & ) Pending Supplier receives Cancel Enrollment Rejection from RA ( & ) Is Enrollment Request able to be cancelled ( ) Yes Distribution Company sends Cancel Enrollment Rejection to RA ( & ) No

RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Supplier Customer authorizes Enrollment ( ) Supplier sends Enrollment Request to RA ( ) RA receives Enrollment Request from Supplier ( ) RA sends Enrollment Rejection to Supplier ( & & ) Yes Supplier receives Enrollment Rejection from RA ( & ) Yes ESI ID confirmed ( ) No Yes Rejected by Evaluation? ( ) RA sends Enrollment Request to Distribution Company ( ) RA sends Drop Request to current Supplier ( & ) Distribution Company Receives Enrollment Request from RA ( ) Distribution Company sends Enrollment Confirmation to RA ( & ) RA receives Enrollment Confirmation ( & ) Pending Supplier receives Enrollment Confirmation from RA ( & ) Registration Agent Distribution Company ESI ID confirmed ( ) Yes No RA receives Enrollment Rejection from Distribution Company ( & ) Current Supplier Receives Drop Request from RA ( & ) Current Supplier sends Drop Rejection to RA ( & ) RA receives Drop Confirmation from current Supplier ( & ) No 1 Distribution Company Sends Enrollment Rejection to RA ( ) RA sends Enrollment Confirmation to pending Supplier ( & ) Enrollment Request contains the required elements ( ) No ESI ID confirmed ( & ) RA receives Drop Rejection from current Supplier ( & ) Current Supplier sends Drop Confirmation to RA ( & ) Yes No

Customer Registration Agent Supplier Customer receives Pending Enrollment letter ( ) RA sends Pending Enrollment letter to Customer ( ) RA required to send letter notifying Customer of Pending Enrollment ( ) No further action required No Yes Customer requests Rescission ( ) No further action required No Customer Rescission period expired ( ) No further action required No Yes 1 2 RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

Customer Registration Agent Distribution Company Customer contacts RA for Rescission ( ) 2 RA sends Cancel Enrollment Request to Distribution Company ( & ) Supplier Pending Supplier receives Cancel Enrollment Request ( & ) Distribution Company receives Cancel Enrollment Request ( & ) Customer contacts RA for Rescission ( ) Yes No Customer contacts pending Supplier for Rescission ( ) Yes No No further action required Distribution Company cancels Pending Enrollment ( ) Distribution Company sends Cancel Enrollment Confirmation to RA ( & ) RA receives Cancel Enrollment Confirmation ( & ) RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Rescission Current Supplier receives Cancel Enrollment Request ( & ) Is Enrollment Request able to be cancelled ( ) Yes No Distribution Company sends Cancel Enrollment Rejection to RA ( & ) RA receives Cancel Enrollment Rejection to pending Suppler ( & ) RA Cancels Pending Enrollment ( ) 3 Pending Supplier sends Cancel Enrollment Confirmation to RA ( & ) Current Supplier sends Cancel Enrollment Confirmation to RA ( & ) RA sends Cancel Enrollment Request to current and pending Suppliers ( & )

Customer Registration Agent Distribution Company 3 RA Cancels Pending Enrollment ( ) Supplier Distribution Company receives Cancel Enrollment Request ( & ) Customer notifies pending Supplier for Rescission ( ) Pending Supplier sends Cancel Enrollment Request to RA ( & ) Distribution Company cancels Pending Enrollment ( ) Distribution Company sends Cancel Enrollment Confirmation to RA ( & ) RA receives Cancel Enrollment Confirmation ( & ) Pending Supplier receives Cancel Enrollment Confirmation ( & ) RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Rescission Is Enrollment Request able to be cancelled ( ) Yes No Distribution Company sends Cancel Enrollment Rejection to RA ( & ) RA receives Cancel Enrollment Request from pending Supplier ( & ) RA receives Cancel Enrollment Rejection ( & ) Pending Supplier receives Cancel Enrollment Rejection from RA and notifies Customer ( & ) RA sends Cancel Enrollment Request to Distribution Company ( & ) RA sends Cancel Enrollment Confirmation to pending Supplier ( & ) RA sends Cancel Enrollment Rejection to pending Suppler ( & ) Customer begins service with pending Supplier ( )

Customer Registration Agent Distribution Company 4 RA receives Drop Request ( ) RA sends Drop Rejection to Supplier ( , , & ) Supplier Distribution Company receives Drop Request ( & ) Customer contacts Supplier authorizing Move-Out ( ) Supplier sends Drop Request to RA ( ) Distribution Company Sends Drop Confirmation to RA ( & ( ) RA receives & processes Drop Confirmation and sends to Supplier ( & ) RXQ Customer Drop Using a Registration Agent (RA) Process Flow Diagram (Move-Out) Yes No Supplier receives Drop Rejection ( & ) Supplier investigates rejection notifies Customer ( ) ESI ID confirmed ( ) No Supplier receives and processes Drop Confirmation ( & ) Customer receives information from Supplier ( ) Distribution Company sends Drop Rejection to RA ( & ) ESI ID confirmed ( & ) Rejected by Evaluation? ( ) Drop Request contains the required elements ( & ) Yes No Yes No Customer receives Drop notification ( ) Supplier initiates Drop Request and notifies Customer ( ) RA sends Drop Request to Distribution Company ( ) RA logs Drop Request in its info system ( ) RA receives Drop Rejection from Distribution Company and cancels the Pending Drop ( & )

RXQ Account Information Change Request Using a Registration Agent Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Account Information Change Request to Distribution Company ( ) Distribution Company sends Account Information Change Rejection to Supplier ( & ) No Distribution Company receives Account Information Change Request from Supplier ( ) ESI ID confirmed ( & ) Yes Supplier receives Account Information Change Rejection ( & ) No Yes Contains the required elements ( & ) Distribution Company processes Account Information Change Request and sends Account Information Change Confirmation to Supplier ( & ) Supplier receives Account Information Change Confirmation ( & ) Registration Agent Customer currently being served by Supplier ( ) No

RXQ Account Information Change Request Using a Registration Agent Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company Supplier receives Account Information Change Request ( & ) Distribution Company receives Account Information Change Rejection ( & ) No Distribution Company sends Account Information Change Request to RA ( & ) ESI ID confirmed ( ) Yes RA sends Account Information Change Rejection to Distribution Company ( & ) No Yes Contains the required elements ( & ) Distribution Company receives Account Information Change Confirmation ( & ) RA sends Account Information Change Confirmation to Distribution Company ( & ) Registration Agent RA receives Account Information Change Request ( & ) RA Sends Account Information Change Request to Supplier ( & ) ESI ID confirmed ( ) Contains the required elements ( & ) Yes Supplier sends Account Information Change Rejection to RA ( & ) Supplier sends Account Information Change Confirmation to RA ( & ) RA receives Account Information Change Confirmation from Supplier ( & ) RA receives Account Information Change Rejection from Supplier ( & ) No RA sends Account Information Change Rejection to Distribution Company ( & )) Distribution Company receives Account Information Change Rejection from RA ( & )