REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 1 DRSP identifies prospective client ( ) DRSP creates or revises Authorization & sends to Retail Customer for signature ( , & ) Retail Customer receives Authorization & reviews ( ) 1 Yes No Negotiation necessary? ( ) DRSP enters negotiation ( ) Retail Customer negotiates with DSP ( ) No Further Action Yes No Negotiation successful? ( , & ) 2 DRSP re-evaluates Authorization form ( )

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 2 No Further Action Receives rejected Authorization & re-evaluates ( ) Retail Customer returns rejected Authorization to DRSP ( ) Authorization acceptable? ( , & ) Yes No YesNo 3 Still a viable client? ( , & ) DRSP receives Authorization & confirms Retail Customer not a client of another DRSP ( ) Retail Customer fills in & signs Authorization & sends to DRSP ( ) Receives Customer Information Request ( ) 1 2 Retail Customer a client of another DRSP? ( , & ) DRSP sends Customer Information Request to Distribution Company ( & ) No Yes DRSP sends letter to Retail Customer that unable to help ( ) Retail Customer receives letter from DRSP ( )

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 3 3 Is Retail Customer eligible? ( , & ) Distribution Company sends rejection notice ( ) Distribution Company compiles necessary data & sends to DRSP ( ) No Yes Receives necessary data & performs quick assessment ( & ) 4 Sends a letter to Retail Customer that DRSP cannot help ( ) Is Retail Customer a viable client? ( , & ) Retail Customer receives letter from DRSP ( ) No Yes DRSP receives rejection notice ( ) DRSP notifies Retail Customer that unable to help ( ) Retail Customer receives letter from DRSP ( )

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 4 4 Sends request for assessment to engineering firm ( ) Receives request for assessment ( ) Performs in-depth site assessment & sends to DRSP ( & ) Receives in-dept Assessment ( & ) Is Retail Customer a viable client? ( , & ) Notifies Retail Customer that unable to help ( ) DRSP sends contract or revised contract to Retail Customer ( , , & ) No Yes Receives notification that DRSP unable to help ( ) Retail Customer receives contract & reviews ( ) Detailed on- site assessment needed? ( , & ) No Yes

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company Is contract acceptable? ( , & ) Retail Customer signs contract & sends to DRSP ( ) Retail Customer rejects contract ( ) No Yes Receives contract rejection & opens negotiation with Retail Customer ( ) Receives signed contract ( ) Sends Enrollment Request to Distribution Company ( , & ) Distribution Company receives Enrollment Request ( , & ) Negotiation Successful? ( , & ) No Yes No further action ( ) 9

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company Retail Customer account confirmed? ( & ) No Yes 9 No Distribution Company enrolls Retail Customer ( ) Distribution Company sends Enrollment Rejection ( , & ) Distribution Company sends Enrollment Confirmation ( & ) 10 Retail Customer already client of another DRSP? ( & ) DRSP receives Enrollment Confirmation, updates is information system, and notifies Retail Customer ( ) Retail Customer receives Enrollment Confirmation & begins preparation to comply with its contract ( & )

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 7 11 Engineering firm requests payment for in-depth assessment ( & ) DRSP receives request for payment from engineering firm ( & ) 10 DRSP receives Enrollment Rejection and notifies Retail Customer that unable to help ( ) Retail Customer receives notification ( ) Yes No Engineering Firms request validated? ( , & ) DRSP sends rejection notice to the engineering firm ( ) Engineering firm receives rejection notice & re- evaluates ( & ) Yes No Corrective action determined? ( & ) No further action 12 16

Request for payment still valid? ( , & ) Distribution Company is responsible for payment? ( , & ) REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 8 12 Receives request for payment & evaluates request ( ) Is request valid? ( , & ) Sends payment rejection to DRSP ( ) No Yes Receives payment rejection & re-evaluates the request for payment ( ) Negotiations successful? ( , & ) DRSP initiates dispute resolution ( ) No Yes No DRSP sends request for payment to Distribution Company ( & ) DRSP authorizes payment & sends to Engineering Firm ( & ) Engineering Firm receives payment ( ) 13 NoYes

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 9 Distribution Company sends payment to DRSP ( ) DRSP receives payment & forwards to engineering firm ( & ) Engineering firm receives payment ( ) 13 Distribution Company authorizes payment ( ) 14 DRSP sends rejection notice to engineering firm ( ) Receives rejection notice, re-evaluates & determines corrective measures ( ) Engineering firm sends revised request for payment to DRSP ( ) 15