Document #07-12G 1 RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Supplier Customer authorizes Enrollment ( ) Supplier sends Enrollment Request to RA ( ) RA receives Enrollment Request from Supplier ( ) RA sends Enrollment Rejection to Supplier ( ) ( ) ( ) ( ) No Supplier receives Enrollment Rejection ( & ) Yes Valid ESI ID confirmed ( ) No Yes Enrollment Request contains the required elements ( ) 1 RA sends Enrollment Request to Distribution Company ( ) RA sends Drop Request to current Supplier ( ) Distribution Company Receives Enrollment Request from RA for Evaluation ( ) Distribution Company sends Enrollment Confirmation to RA ( ) ( ) RA receives Enrollment Confirmation and forwards to New Supplier ( ) ( ) ( ) New Supplier receives Enrollment Confirmation ( ) Registration Agent Distribution Company Valid Enrollment Request ( ) ( ) Yes No RA receives Enrollment Rejection from Distribution Company ( )( ) Current Supplier Receives Drop Request ( ) 1

Document #07-12G 2 Customer Registration Agent Supplier Customer receives enrollment confirmation letter ( ) RA sends enrollment confirmation letter to Customer ( ) RA required to send notification letter to Customer ( ) No notification letter sent No Yes Customer wants to Rescind enrollment ( ) No further action required No Customer Rescission Period Expired ( ) No further action required No Yes RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

Document #07-12G 3 Customer Registration Agent Distribution Company Customer notifies RA to rescind enrollment and continue with current Supplier ( ) 2 4 RA Cancels Pending Enrollment ( ) ( ) RA sends Cancel Enrollment Request to pending Supplier, Distribution Company, and current Supplier ( ) ( ) ( ) ( ) Supplier Current Supplier receives Cancel Enrollment Request ( ) ( ) ( ) ( ) Pending Supplier receives Cancel Enrollment Request ( ) ( ) ( ) ( ) Distribution Company receives Cancel Enrollment Request ( ) ( ) ( ) ( ) Customer notifies pending Supplier to rescind enrollment and continue with current supplier ( ) Customer contacts RA to rescind Yes No Customer contacts pending Supplier to rescind ( ) Yes No No further action required Pending Supplier sends Cancel Enrollment Request to RA ( ) ( ) Distribution Company Cancels Pending Enrollment ( ) Distribution Company Sends Cancel Enrollment Response to RA ( ) ( ) RA receives Cancel Enrollment Response ( ) ( ) RA forwards Cancel Enrollment Response to pending Supplier ( ) Pending Supplier receives Cancel Enrollment Response ( ) RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

Document #07-12G 4 RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) Customer Supplier Customer authorizes Enrollment ( ) Supplier sends Enrollment Request to RA ( ) RA receives Enrollment Request from Supplier ( ) RA sends Enrollment Rejection to Supplier ( ) ( ) ( ) No Supplier receives Enrollment Rejection from RA ( ) ( ) Yes Valid ESI ID confirmed ( ) No Yes Enrollment Request contains the required elements ( ) 1 RA forwards Enrollment Request to Distribution Company ( ) RA sends Drop Request to current Supplier ( ) ( ) RA receives Enrollment Confirmation and forwards to pending Supplier ( ) ( ) Pending Supplier receives Enrollment Confirmation from RA ( ) ( ) Registration Agent Distribution Company RA receives Enrollment Rejection from Distribution Company ( )( ) Current Supplier receives Drop Request ( ) ( ) Distribution Company receives Enrollment Request from RA ( ) Distribution Company processes Enrollment Request and sends Enrollment Confirmation to RA ( ) ( ) Yes Account identity confirmed ( ) No Distribution Company Sends Enrollment Rejection to RA Does a current supplier exist? Yes No further action No

Document #07-12G 5 Customer Registration Agent Distribution Company 4 RA Cancels Pending Enrollment ( ) RA sends Cancel Enrollment Request to Distribution Company ( ) ( ) Supplier Distribution Company receives Cancel Enrollment Request ( ) ( ) Customer notifies pending Supplier to cancel enrollment and continue existing service ( ) Pending Supplier sends Cancel Enrollment Request to RA ( ) Distribution Company Cancels Pending Enrollment ( ) Distribution Company Sends Cancel Enrollment Response to RA ( ) ( ) RA receives Cancel Enrollment Response ( ) ( ) RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In) Customer wants to cancel Move- in ( ) No further action required No Yes