RXQ.3.4.1 Dual Billing Process Flow Document # 09-1E Customer receives bill for energy Charges (3.3.2.1) Customer pays supplier for energy Charges (3.3.2.2) Customer pays Distribution Company for distribution charges (3.3.2.2) Customer receives bill for distribution charges (3.3.2.1) Customer Supplier prepares and renders bill for energy (3.3.2.1) Supplier Supplier receives and processes Customer payment (3.3.2.2) Distribution Company receives and processes Customer payment (3.3.2.2) Distribution Company prepares and renders bill for distribution charges (3.3.2.1) Distribution Company sends usage data to Supplier (3.3.1.5) Distribution Company Distribution Company reads meter(s) (3.3.1.5)

RXQ.3.4.1 Dual Billing Process Flow Meter Usage Cancellation and Restatement Process Document # 09-1E MBPs are needed to cover cancellation and billing Customer receives restated Distribution Company charges (3.3.2.4) Customer receives restated Supplier charges (3.3.2.4) Customer Supplier calculates restated charges (3.3.2.4) Supplier receives cancellation notice (3.3.2.3) Supplier Supplier receives restated usage (3.3.2.4) Distribution Company sends cancellation notice to Supplier (3.3.2.3) Distribution Company sends restated usage to Supplier (3.3.2.4) Distribution Company determines that initial usage was incorrect (3.3.2.3) Distribution Company calculates restated charges and sends to Customer (3.3.2.4) Distribution Company determines restated usage (3.3.2.4) Distribution Company

transaction(s) for next bill RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Document # 09-1E Customer Billing Party receives usage Data (3.3.1.5) Billing Party calculates its Charges (3.3.3.3) 1 Process NBP transactions (3.3.4.4) File properly formatted (3.3.4.3, 3.3.4.4 & 3.3.4.6) Yes Account is billable (3.3.4.3 & 3.3.4.6) Billing Party 2 Yes Billing Party receives Non- Charges (3.3.4.1) No No Send acknowledge-ment (3.3.4.4) Sends rejection notification (3.3.4.3 & 3.3.4.6) Send rejection notification (3.3.4.3 & 3.3.4.6) Distribution Company sends usage (3.3.1.5) Reject Received (3.3.4.3 & 3.3.4.6) Rejection Received (3.3.4.3 & 3.3.4.6) Acknowledgement Received (3.3.4.4) Non-Billing Party calculates its charges and sends them to Billing Party (3.3.4.1) Non-Billing Party Non-Billing Party receives usage data (3.3.1.5) Time to fix & Re-submit (3.3.4.6) Hold transaction(s) for next bill (3.3.4.7) Yes No No Time to fix & re-submit (3.3.4.6) Yes

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Document # 09-1E Customer receives Bill (3.3.3.3 & 3.3.4.8) Customer Billing Party prepares & renders bill with all available charges (3.3.3.3) 1 Delay caused by Billing Party (3.3.4.7 & 3.3.4.8) Billing Party performs cancel and rebill (unless other action specified in BSA) (3.3.4.8) Yes Transactions held from prior periods (3.3.4.7) Yes No Billing Party 2 Hold for next bill as specified in BSA (3.3.4.7) NBP charges in time for bill (3.3.4.4 & 3.3.4.7) No Hold transaction for next bill (3.3.4.7) Yes No Send rejection notification (3.3.4.7) NBP resends for next bill (3.3.4.7) Non-Billing Party

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Document # 09-1E Meter Usage Cancellation and Rebilling Process Customer Billing Party receives restated usage data (3.3.4.9) Billing Party calculates its charges (3.3.3.3) 1 File properly formatted (3.3.4.3,4 & 3.3.4.3.6) 2 Yes Billing Party No Billing Party Receives cancellation notification (3.3.4.13) Billing Party receives Non-Billing Party charges (3.3.4.10) Send rejection notification (3.3.4.3 & 3.3.4.6) Send acknowledgement (3.3.4.4) Distribution Company determines initial usage was incorrect; sends cancel usage notice and restated usage (3.3.4.9) - Receive Rejection (3.3.4.3 & 3.3.4.6) Ackowledge- ment received (3.3.4.4) Non-Billing Party sends cancellation notification to the Billing Party (3.3.4.13) Non-Billing Party calculates its charges and sends them to Billing Party (3.3.4.10 & 3.3.4.14) Time to fix & re-submit (3.3.4.6) Non-Billing Party Non-Billing Party receives restated usage data (3.3.4.9) 3 Non-Billing Party cancels its charges (3.3.4.13) Yes Hold transaction(s) for next bill (3.3.4.7) No - - 4

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Document # 09-1E Meter Usage Cancellation and Rebilling Process Customer Customer receives bill (3.3.3.3 & 3.3.4.3) Billing Party prepares & renders bill with all available cancellations and charges (3.3.3.3) Billing Party performs cancel and rebill (unless other action specified in BSA) (3.3.4.8) 1 Delay caused by Billing Party (3.3.4.7 & 3.3.4.8) Yes Process Non-Billing Party transactions (3.3.4.4) 2 Yes No Hold for next bill as specified in BSA (3.3.4.7) Non-Billing Party charges in time for Bill (3.3.4.4 & 3.3.4.7) No Yes Billing Party Account is billable (3.3.4.3 & 3.3.4.6) Yes No Hold transaction for next bill (3.3.4.7) No Send rejection notification (3.3.4.7) Send rejection notification (3.3.4.3 & 3.3.4.6) Rejection received (3.3.4.3 & 3.3.4.6) Time to fix & re-submit (3.3.4.6) Yes Non-Billing Party resends for next bill (3.3.4.7) Non-Billing Party 3 No - 4

RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow Document # 09-1E Customer Customer receives Consolidated Bill (3.3.3.3) Billing Party calculates Billing Party charges (3.3.3.3) Billing Party prepares and renders Consolidated Bill (3.3.3.3) Input Rate Codes Billing Party receives usage data (3.3.1.5) and prices in Billing Party calculates Non-Billing Party charges using effective Rate Codes (3.3.5.3) Billing Party billing system (3.3.5.1 & 3.3.5.2) Billing Party sends notice of Non-Billing Party charges (3.3.5.3) Distribrution Company sends usage data (3.3.1.5) Non-Billing Party receives billing data (3.3.3.3) Provides information to establish Rate Codes and prices (3.3.5.1 & 3.3.5.2) Non-Billing Party

RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow Meter Usage Cancellation and Rebilling Process Document # 09-1E Customer receives Consolidated Bill (3.3.5.5) Customer Billing Party cancels original Billing Party usage and charges (3.3.5.4) Billing Party calculates Billing Party charges using restated usage (3.3.5.5) Billing Party prepares and renders Consolidated Bill (3.3.5.5) Billing Party cancels original Non-Billing Party usage and charges (3.3.5.4) Billing Party calculates Non-Billing Party charges using restated usage with effective Rate Codes (3.3.5.5) Billing Party receives restated usage data (3.3.5.4) Billing Party Billing Party sends notice of cancelled usage and charges to the Non-Billing Party (3.3.5.4) Billing Party sends notice of restated usage and charges to the Non-Billing Party (3.3.5.5) Distribution Company determines that initial usage was incorrect; sends cancel usage notice and restated usage (3.3.5.4) Non-Billing Party receives notice of cancelled usage and charges (3.3.5.4) Non-Billing Party receives notice of restated usages and charges (3.3.5.5) Non-Billing Party restates Customer account receivable (3.3.5.5) Non-Billing Party

RXQ.3.4.4 Single Retail Supplier Billing Process Flow Document # 09-1E Customer Receives Bill Customer (Energy& Distribution charges) Does monthly Accept ? usage match Supplier Receives invoice? Receives (Y) Distribution (Y) Calculate Supplier charges (including Dist. Usage (N) Invoice (N) Co related charges), Send Usage produces and sends Send Usage Rejection Customer bill Rejection Notice Notice (Y) Receive/Send Receives Registration (N) Usage Rejection Agent Usage Accept ? Notice Receive Meter Reading Rejection Notice Reading Entity Meter Entity Send/ Resend Usage Info. Correct Usage Send/Resend Invoice Distribution Co * Calculate Dist. Receives charges and/or Usage adjustments Receive rejection notice Dashed line denotes process if model includes a Central Registration Agent who also performs market settlement

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Document # 09-1E Customer disputes Non-Billing Party charges (3.3.7.2 & 3.3.7.3) No further action required by Billing Party or Non-Billing Party Customer receives bill (3.3.3.3) No Customer Yes 1 Yes Billing Party receives notification of Customer dispute (3.3.7.2 & 3.3.7.3) Funds remitted to Non-Billing Party (3.3.8.9) No Billing Party withholds remittance of disputed charges to the Non-Billing Party (3.3.8.9) Billing Party Billing Party sends remittance notification to the Non-Billing Party (3.3.8.3) Billing Party remits funds to the Non-Billing Party’s financial institution (3.3.8.4 & 3.3.8.5) Billing Party renders bill (3.3.3.3) 2 Conversion to Dual Billing allowed for delinquent accounts by BSA (3.3.8.7) 4 Yes No No further action Non-Billing Party restates Customer account receivable (3.3.5.5) Non-Billing Party receives remittance notification (3.3.8.3) Non-Billing Party receives remitted funds (3.3.8.4 & 3.3.8.5) 3 Non-Billing Party

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Document # 09-1E Customer Billing Party sends a remittance reversal notification to the Non-Billing Party (3.3.8.7) Billing Party reduces next remittance by the amount of any disputed charges (3.3.8.7) 1 Billing Party sends notice of account(s) converted to either Dual Billing or regulated service to the Non-Billing Party (3.3.8.7) 5 Billing Party 2 No No further action No Notify Non-Billing Party of delinquencies (3.3.8.7) Billing Party sends non -UET notification of delinquencies to Non-Billing Party (3.3.8.7) 6 4 Delinquent accounts exist (3.3.8.7) Yes Yes 3 Non-Billing Party receives remittance reversal notification (3.3.8.7) Non-Billing Party receives non-UET notification of delinquencies (3.3.8.7) Non-Billing Party

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Document # 09-1E MBPs need to be modified for the reversal process Are MBPs need to cover cancel/rebill Customer(s) receive notification of account(s) converted to either Dual Billing or regulated service (3.3.8.7) Customer Billing Party sends notification of account(s) converted to either Dual Billing or regulated service to Customer(s) (3.3.8.7) 5 Billing Party Notify Customer (s) of account(s) converted to either Dual Billing or regulated service (3.3.8.7) 6 No further action Non-Billing Party receives notice of account(s) converted to either Dual Billing or regulated service (3.3.8.7) Non-Billing Party

RXQ. 3.4.6 Consolidated Billing Payment Processing-Pay As You Get Paid Process Flow Document # 09-1E Customer Customer makes payment (3.3.3.5) Billing Party maintains account balances for the Non-Billing Party (3.3.9.6) Yes Billing Party receives payment (3.3.3.5) Payment subsequently adjusted (3.3.9.5) No No further action required Payment posted in accordance with payment posting order (3.3.9.1 & 3.3.9.2) Billing Party sends remittance notification to the Non-Billing Party (3.3.9.3) Billing Party remits funds to the Non-Billing Party’s financial institution (3.3.9.4) Yes Billing Party Billing Party sends remittance adjustment notification to the Non-Billing Party (3.3.9.5) Billing Party reduces next remittance by the amount of any adjusted payments (3.3.9.5) MBP needed for Non-Billing Party restates customer accounts receivable Non-Billing Party Non-Billing Party receives remittance notification (3.3.9.3) Non-Billing Party receives notification (3.3.9.5) Non-Billing Party’s financial institution receives payment (3.3.9.4)

Single Retail Supplier Billing – Remittance from Supplier and Payment from Financial Institution Document # 09-1E Customer Send payment Supplier Send Remittance authorization Detail Registration Central Agent Receives Receive Funds Distribution Co * Remittance Detail Deposited Information Receives Payment Sends Payment Supplier Bank Authorization Authorization only Receives Distribution Co Bank Payment Deposits funds Authorization