Government, Education and Associations: Developing Partnerships to Grow Business Sectors Walter J. Recher Director Projects and Development Hospitality Resource Group, Inc. NYTAEP Conference 2012 Syracuse, New York

Who We Are Hospitality Resource Group (HRG) provides event management, training and marketing services for: - Corporations - Not for profit organizations - Higher education HRG Strategic Training Solutions- tailored training programs, management consulting and organizational development HRG provides services under contract w/Westchester-Putnam Workforce Investment Board Goals and objectives: promote sector opportunities and support business growth

Todays Program: Learning Outcomes How to cultivate long-term collaborative relationships between industry partners How to successfully approach and engage businesses into Sector memberships How to align key industry associations to help connect businesses with WIB and One-Stop opportunities

Developing a Model of Success for Sector Growth Understanding stakeholder goals and objectives Identify opportunities for Sector business growth Leverage collaborative partnerships

Sector History: Incumbent Worker Training 2010: WIB establishes industry sectors/sector leads Hospitality, Healthcare, Biotech, Professional Business Services, Green 2011: Incumbent worker training contracts awarded: Hospitality Sector - ESL and Supervisory Skills training Biotech Sector - Mini MBA Program Professional Business Sector - Safety Training 2012: Incumbent worker training contracts awarded: Hospitality Sector - ESL and Supervisory Skills training Healthcare Sector - ESL and Supervisory Skills training

Developing a Model of Success for Sector Growth Understanding stakeholder goals and objectives WIB, area businesses, education institutions Management of industry sectors PR and Marketing efforts to promote participation Active representation in the community

Developing a Model of Success for Sector Growth Identify opportunities for sector business growth Raise awareness of WIB services (multiple points) Tailor opportunities to local assets

Developing a Model of Success for Sector Growth Leverage collaborative partnerships Associations – NorMet, Hotel Association Promote awareness, exposure and visibility

Sector Model for Growth WIB partnership with HRG Help market WIB services and grow sector participation HRG targets Key Business Relationships Hospitality, Healthcare, Industry Associations One-on-One Meetings Review opportunities, develop participation HRG acts on behalf of businesses Coordinate administrative management of sector enrollments and business contracts Encourage and Develop Support from Sector Chair/Leads

WIB Partnership Healthcare Professional Services GreenBiotech * Not for Profit Hospitality WIB/HRG Sector Management ** Emerging Sector… WNf

Successful Model: Hospitality Sector Over 325 students trained in ESL with approximately 75% advancing one or more levels on Best Plus post test. Examples of Student Promotions include: Dishwasher to Front-Line Cook Housekeeper to Engineer Housekeeper to PBX Operator Room Attendant to Housekeeping Floor Supervisor Steward to Line Cook Over 600 students participated in Supervisory Skills Training 13 businesses enrolled in Sector Over 2100 hours of on-site training

Fall 2012 Healthcare Sector ESL and Supervisory Skills training identified as a need within the Healthcare Sector HRG replicates successful model for sector growth in the Hospitality Sector HRG, via NorMet and Sector Lead reach out to network of Westchester hospitals 3 new businesses enroll in Sector 40 students - ESL training 120 students - Supervisory Skills training Marketing and promotion begins to more hospitals and healthcare agencies

Workforce Investment Board: Sector Management Mission: to market, promote, recruit and engage new businesses into Sector Partnership Work closely w/WPWIB to align partnerships, promote awareness and increase participation Cultivate, Collaborate, Communicate and Convert HRG uniquely positioned to leverage relationships w/ business leaders and not for profit organizations

Sector Manager: Roles and Responsibilities Planning Job Fairs Job Screening Research and develop innovative partnerships

Summary of Benefits for Sector Partnerships Benefits for businesses: Build capacity Develop bench strength Benefits for Sectors: Leverage collective assets of business, not for profit, government and education community Nurture and develop employment opportunities and job growth

Q&A and Close Thank You!