Hospitality Operations Objective 4.02 – Human Resources

You Do #1(Vocabulary) Define EACH  Human Resources  Personnel  Recruitment  Screening Process  Compensation  Wage  Salary  Wage and Salary Scale  Benefits  Social Security  Federal Insurance Contributions Act (FICA)  Workers’  Compensation  Employee Handbook  Sexual Harassment  Regulatory Compliance  Discrimination  American with Disabilities Act (ADA)  Disability  Minimum Wage  Tipped Employee  Job Description  Human Resources Information System (HRIS)  Labor  Labor Union  Collective Bargaining  Labor Relations  Employee Retention  Turnover  Temporary Worker

4.02 – Human Resources  Explain the importance of Human Resources Human Resources – Include everyone who works for the company, including managers and all workers Personnel – All people who work for the company. Another term for Human Resources

(8) Major Functions of HR 1. Recruitment – Finding candidates for job openings 2. Compensation/Benefits – Money paid and benefits provided  Salary – An annual amount of money  Hourly – Paid by the hour  Wage and Salary Scale – Range of payment  Benefits – social security, insurance, 401k  FICA – Federal Insurance Contributions Act

(8) Major Functions of HR 3. Policies/Procedures:-This department ensures the safe and efficient running of the company. Employee Handbook – Explains all company policy and procedures Sexual Harassment – Any unwelcome behavior 4. Regulatory Compliance – Following all local state and federal laws Equal Opportunity Discrimination ADA

(8) Major Functions of HR (Cont’d) 5. Employee Performance – The manager or supervisor of each employee has responsibility for each employee’s training and performance. Job Description – A document that lists essential functions and requirements for a job. Tipped Employee – An employee who works for tips Wage – The amount the of money that a person is paid per hour. Temporary Worker – A worker who is hired by a business for a short amount of time.

(8) Major Functions of HR (Cont’d) 6. Record Keeping – HR must be efficient, well organized, and computerized to keep track of information on employees. HRIS – Human Resources Information Systems Computerized reservation system for record keeping Employee Personnel file – A record of basic information kept on each employee.

4.02 – Human Resources 7. Labor Relations – Workers who are members of a labor union Labor Union – The purpose of a labor union is to make sure that the union members get fair wages, decent benefits,and safe working conditions Collective bargaining – The way that labor and management discuss what they expect from each other.

(8) Major Functions of HR (Cont’d) 8. Employee Retention – All efforts made to keep good employees and reduce turnover. Turnover – Occurs when an employee leaves the company and another employee must be hired to take his or her place

OSHA (Occupational Safety and health Administration  An agency that makes sure that the laws and regulations in occupational safety are carried out

ADA-Americans with Disabilities Act  This act ensures that people with disabilities are treated fairly in public places and in the workplace.

Family Medical Leave  This act is designed to help workers deal with family needs and still keep their jobs

You Do #2 (answer the following questions) Explain the importance of human resources. List the eight major functions of HR. Summarize the process of recruiting candidates for job openings. Give examples of compensation and benefits. Describe reasons why companies must have policies and procedures. List the three groups of laws that affect HR and five an example of each. Describe reasons that record keeping is an important HR function. Summarize the personal qualities and skills required of HR employees. Analyze issues that affect human resources management.

The End!  Any Questions