TestSource ® & Behavioral Interviewing for Hiring Managers This training requires headphones/speakers It will take approximately ___ minutes to complete This training requires headphones/speakers It will take approximately ___ minutes to complete

Why TestSource ® ?

 Improving Retention Rates of new hires is an initiative shared by Hospitals throughout the country  Over 70% of a Hospital’s new-hire turnover occurs as result of poor fit; not technical ability  Hospitals want to provide Hiring Managers with a structured behavioral-based interview process  Hospitals across the country want to identify the applicants who will provide a high level of customer service Why TestSource ® ?

 Behavioral testing instrument designed to assess candidate fit with value systems associated and aligned with UVAMC  Identifies the BEST candidates in terms of: Service Excellence, Retention and Job Performance  Linked with PeopleSoft ® to enhance the interview  Candidate assessed by answering behavioral-based questions Past performance is the best indicator of future behavior! What is TestSource ® ?

Validated for 5 Job Families What is TestSource®? (cont'd) Scoring Formulas Norms Interview Guides Nursing Patient Care Entry-Level Service Administrative/Clerical Technical/Professional

Competencies Measured Work Ethic/Attendance Energy Teamwork Customer Focus Compassion Flexibility/Adaptability Multi-Tasking Openness to Learning Valuing Diversity Nine Healthcare-Specific, Service & Values Scales

 Manager friendly interview process for external applicants  New tools for hiring managers…  Interview guides  Repository of behavioral questions  Easy-to-read report!  Quality applicants + better hires = HIGHER RETENTION! Specific Outcomes

Applicant Assessment

Applicant Experience  111 questions  minutes to complete  Questions are non-threatening  ADAAA compliant  6th to 8th grade reading level

Applicant Information  Identification  Background  Authorization

Assessment: Part 1 - Service & Values

Assessment: Part 2 - Job Preview Matrix

Assessment: Completion

Intake Process Applicant completes survey by one of the following:  Link from online application  invitation  Kiosk onsite Results for HR (i.e. Feedback Report):  Available immediately  ed to Hiring Manager

Feedback Report

Feedback Report: Page 1

Feedback Report: Page 2

Feedback Report: Page 3

Custom Interview Guide

Structured Interview Guide

Technical Interview Guide

Applicant Summary Score Sheet

Additional Resources

 Structured Interview Guides by Job Family  Interview Questions by Competency  Position-Specific Competencies Additional TestSource® Resources

Login Information: User Name: client Password: hire4fit

 Interview questions by job family  Interview questions by competency  Position specific competencies

This completes the training session on TestSource ® Thank you!