Enterprise Resource Planning It is not the end, it is just the beginning Donald E. Edmiston Senior Advisor Enterprise Resource Planning for Public Sector 2006 Joint NSAA/NASC Middle Management Conference Indianapolis, IN April 11, 2006
Public Services 2 Enterprise Resource Planning (ERP) ERP is an enterprise-wide project that involves the redesign of business processes ERP is a business transformation effort, not a technological project Business Drives, Technology Enables
Public Services 3 Business Transformation ERP implementation is about making change for business transformation Defining the core business requirements Identifying available best business practices Applying best business practices to make end to end business processes more effective and efficient Utilizing data warehousing for improved business intelligence Post-ERP implementation is about business transformation providing opportunities Continuous improvement of business processes Spend management and return on investment Improved utilization and allocation of resources Retaining and maintaining an ERP skilled workforce
Public Services 4 Continuous Improvement of Business Processes n Review of Policies/Procedures in Relation to ERP System Administrative or statutory based On-going reengineering of business processes Focus on elimination of customizations/modifications of initial ERP implementation n Consideration for ERP Functionality Beyond Original Scope Add-on to existing functionality-(ex: Supplier Relationship Management) New functionality for additional business processes-(ex: Plant Maintenance, Real Estate) n Strive for Faster Production of Financial Reports-Budgetary/GAAP Basis Consider additional system validations/edits for data capture and integrity Reassess structure and analytical use of data warehouse Evaluate relationship with internal/external auditors-Business Partnership n Streamline Audit Approach/Methodology Enterprise-wide standard business processes Electronic vs. paper transaction processing Better and more timely data Increase dependence upon system Effective system validations/edits Improved user security User identified with transaction
Public Services 5 Spend Management and Return on Investment n Spend Management Enterprise-wide procurement results are visible and accessible in data warehouse and allow for: Maximizing existing enterprise procurement contracts –Identify off-contract procurement –Enforce use of existing enterprise procurement contracts Strategic sourcing –Leverage purchasing power of enterprise with strategic vendors Just-in-time inventory –Maintenance of inventory remains with vendors n Decommissioning of Agency Program and Shadow Systems Current ERP functionality-Meet most or all of agency system requirements New ERP functionality-Meet delta between ERP system functionality and agency system requirements
Public Services 6 Improved Utilization and Allocation of Resources n Shared Service Centers Procurement Strategic sourcing Complex commodity/service procurements-RFPs, on-line auctioning Human Resources Day to day personnel transactions-hires, transfers, retirements, benefits Call center/help desk n Organizations Aligned with Functionality Finance Accounts Payable (partnership with disbursement agency/organization) Federal Accounting/Reporting Payroll/Travel Management n High Level Restructuring of Government Service Functions-Fleet Management Constituents-Licensing, Permitting, Certification, Insurance Cross Agency-Laboratories, Inspection, Enforcement, Inventories
Public Services 7 Retaining and Maintaining An ERP Skilled Workforce n Reclassification of Positions New skills, abilities, knowledge and competencies required for administrative operations n Broad Band Pay Schedules Compensation based on performance measurement, ingenuity and initiative Recognition of different skill set and level of responsibility of positions by functionality Tool for both retention and recruitment n Training-Investment Not a Cost Supporting ERP skill requirements Career development as part of succession planning
Public Services 8 Thank You! DONALD EDMISTON