Financial Sustainability. What are your titles? What do your funders say about your service? Have you invested in: Training Quality assurance? What do.

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Presentation transcript:

Financial Sustainability

What are your titles? What do your funders say about your service? Have you invested in: Training Quality assurance? What do your materials look like? What image do you portray?

Government Corporate Funding community Non-profit

Easy to remember number Efficient and trusted referral resource Partner with public safety personnel First responder in emergencies Data collection and trend analysis

Integrate 211 into your local programs Economic Stimulus funding Partner with 211 for disaster planning Make 211 materials available to the public Provide volunteers during disasters

Single funding model Standardized training Standardized service delivery Standardized billing

Swine Flu / H1N1 hotline Strategic National Stockpile (SNS) Pandemic exercises / drills

Public Information dissemination Rumor Control Trend Analysis Coordination of other NGOs

Easy to remember number Efficient and trusted referral resource Data collection and trend analysis More efficient model to deliver their services

Low income utility programs cross- promotion /application completion Partner for Community Disaster Preparedness programs: Please call 211 if you have any health or safety-related concerns regarding power in your home such as: Life-support equipment; Other medical equipment that requires electricity; Health-related heating/cooling needs; Health or safety-related equipment requiring electricity; or Refrigerated medication.

Data collection Trend Analysis Needs Assessments Advocacy

Easy to remember number Efficient and trusted referral resource Data collection and trend analysis More efficient model to deliver their services

Positioning Your 211 for Funding Conduct a caller profile study to assess % of target population callers. Review the local strategic plan to determine what role your service can play in advancing specific strategies or elements. Ensure that your I&R software has the capacity to collect key data

24/7 Live assistance 150 languages Free call from any phone Easy to remember 3 digit number

Fee for Service Products Data Analysis and Reporting R &D

Appt scheduling Online Application Completion Pre-screening I&R

John Ohanian CEO 211 San Diego Ph. (858) Mona Freels COO 211 San Diego Ph. (858)