IMIDDLE TECH SUPPORT 2012

NETBOOK CHECKOUT  Students are checked out 100% functional computers in good/excellent condition  Any cosmetic or other damage should be reported to Librarian within 1 week of computer check out to avoid being held responsible  Student & Parents should inspect computer to ensure that the computer is satisfactory upon check out

NETBOOK CHECKOUT  Student Will Receive  Netbook Computer (Lenovo x120)  Netbook Charger  Netbook Bag  Carrying Strap (Optional)

OUR GOAL  Every student should have a 100% functional computer 100% of the time, including 24/7 Internet access with at&t 3G wireless  If a student’s computer does not function, he/she should seek tech support immediately!  A computer that is less than 100% functional may negatively impact a student’s ability to achieve academically and fully participate in the school’s technology-based program

SUMMARY  Tech Support Schedule  Monday, Tuesday, Thursday, Friday during 1 st Period  Room 14 (Mr. Carmody’s Room)  Procedure  Student reports to 1 st Period for Attendance  Student asks 1 st Period Teacher to go to Tech Support in Room 14  Student receives a written pass from teacher before exiting classroom and goes DIRECTLY to Room 14

TECH SUPPORT WILL  Record problem with computer  Attempt to determine responsibility of damage and whether it was a no fault item (e.g. 3G not working)  Walk student to Library

LIBRARIAN WILL  If it’s a no fault item and there are no fees:  Check out loaner computer, if available, to student  If a loaner computer is not available, Librarian will provide student with a form indicating to their teachers that they are awaiting computer repair  Students may access many programs, assignments and class/school sites from their home computers if available  Call student from class to return original computer when it is returned fixed by SDUSD  If Student Owes Fees  Send student to Financial Office to contact parent about payment  Wait to check out loaner computer, if available, until fees are paid.

FEES  Missing/Damaged Items Price  Screen/Top Case$78.00  Keyboard$78.00  AC Charger$48.00  Carrying Case $37.00  Bag strap $10.00  Red rubber track point$14.00  Rubber footies for laptop bag$3.00/2  LCD Bezel (area around screen)$40.00  Bottom door $67.00  Base Cover (bottom) $  Multiple Items (Insurance Deductible)$100.00

NO FAULT EXAMPLES  Blue Screen  Virus  Software won’t work  3G Won’t Work  etc… (Any problem which is not physical damage)

NETBOOK CHECK IN