Transportation leadership you can trust. Performance Measurement State of the Practice presented to AASHTO Annual Meeting presented by Lance A. Neumann Cambridge Systematics, Inc. October 19, 2008

1 Agenda Performance Measurement Background and Trends Uses of Performance Measures System Measurement Areas Selected Examples Performance Targets and Peer Comparisons Conclusions

2 Performance Measurement “The purpose of measuring is not just to know how a business is performing, but to enable it to perform better. Measurement should not be an end in itself, but part of an integrated system for enhancing business performance.”

3 Role of Performance Measures Provide link between goals and specific actions Evaluate impacts of policies, plans, programs, and projects Guide resource allocation decisions Track system performance over time Communicate results and strengthen accountability

4 What is Performance Management Linking Goals/Objectives to Resources and Results Evaluate Programmer and Projects Allocate Resources Budget and Staff Measure and Report Results Actual Performance Achieved Performance Measures Goals/Objectives

5 Uses of Performance Measures Defining goals in long-range plans and programs Periodic performance reporting “state-of-the-state” or region Real-time reporting of system conditions and system management Guiding resource allocation and budgeting decisions Communication Tool

6 System Measurement Areas Physical condition of infrastructure, vehicles, and equipment System usage System service levels Travel time Delay Reliability System operations Time to clear incidents Percent “on-time” Fleet availability Safety Customer satisfaction

7 Emerging Measurement Areas Freight system Environmental

8 Performance Measurement Trends Over the past 10 years “performance management” has emerged as an expected management practice SAFETEA-LU Commission recommended national performance measures in 8 areas including safety Federal re-authorization legislation likely to emphasize accountability and performance measurement Many states have performance measurement and reporting statutes AASHTO, FHWA, NHTSA, GHSA and others are providing critical leadership supporting performance measurement

9 Selected Examples

10 Performance Reports 2007 Annual Attainment Report Maryland DOT Service Efforts and Accomplishments City of Portland, Oregon State of the System 2005 Bay Area Transportation Good to Great Strategic Plan and Annual Report New Mexico DOT

11 Performance Reports (continued) ODOT Business Plan 2004 & 2005 Ohio Department of Transportation PennPlan Moves! Report of Achievements 2003 Pennsylvania Department of Transportation Final Technical Memorandum Task 10 – Performance Factors and Measures Cambridge Systematics, Inc. for the Arizona Department of Transportation Measures, Markers and Mileposts Washington State Department of Transportation

12 Pavement and Bridge Condition State of the System 2005 Bay Area Transportation 2007 Annual Attainment Report Maryland DOT

13 Pavement and Bridge Condition (continued) Measures, Markers and Mileposts Washington State Department of Transportation

14 Traffic Congestion and Delay 2007 Annual Attainment Report Maryland DOT Public Measures Report Oregon DOT

15 Operations TRACKER Missouri DOT

16 Operations (continued) TRACKER Missouri DOT

17 Operations (continued) Measures, Markers and Mileposts Washington State Department of Transportation PennPlan Moves! Report of Achievements 2003 Pennsylvania Department of Transportation

18 Operations (continued) Service Efforts and Accomplishments City of Portland, Oregon

19 Safety 2007 Annual Attainment Report Maryland DOT

20 Safety (continued) Public Measures Report Oregon DOT

21 Safety (continued) Service Efforts and Accomplishments City of Portland, Oregon PennPlan Moves! Report of Achievements 2003 Pennsylvania Department of Transportation

22 Customer Satisfaction 2007 Annual Attainment Report Maryland DOT

23 Customer Satisfaction (continued) Measures, Markers and Mileposts Washington State Department of Transportation State of the System 2005 Bay Area Transportation

24 Performance Targets and Peer Comparisons Setting performance targets Can’t do in the abstract must relate to resources availableCan’t do in the abstract must relate to resources available Easiest when agency controls performance factorEasiest when agency controls performance factor Benchmarking and peer comparisons Historically a sensitive areaHistorically a sensitive area Every agency perceives they are “unique”Every agency perceives they are “unique” Can’t avoid peer comparisons and it’s better to control agendaCan’t avoid peer comparisons and it’s better to control agenda

25 Performance Targets and Peer Comparisons (continued) National databases Highway Performance Monitoring System (HPMS) National Transit Database (NTD) National Bridge Inspections (NBI) Fatal Accident Reduction System (FARS) National performance efforts AASHTO Standing Committee on Quality NHTSA/GHSA Safety Measures National Transportation Operations Coalition (NTOC) Texas Transportation Institute Congestion Index

26 Conclusions Defining, tracking, and reporting on a broad range of transportation performance measures is the state of the practice Focus of different agency efforts varies widely Many examples and resources are available Performance and accountability likely to be key themes in reauthorization debate