1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

2 Goal of this Session  To “demystify” the BCERMS model for providing ESS at a Reception Centre

3 British Columbia Emergency Response Management System (BCERMS)  A comprehensive management system that ensures a coordinated and organized response and recovery to all emergency incidents.  It is based on the five functions of the Incident Command System (ICS) used at the site level as well as three levels of support and coordination.

4 Operations PlanningLogisticsFinance Command/Management Simple ICS Organizational Structure

5 BCERMS Response Levels

6 Guiding Principles  Five Primary Management Functions  Management by Objectives  Operational Periods  Action Plans  Modular Organization  Chain of Command  Unity of Command  Span of Control  Common Terminology  Color Coded Identification

7 Remember…  Think function not people  Think function not agency

8 Organizational Structure: Management Information Liaison Safety Operations SectionPlanning SectionLogistics Section Finance Section Reception Centre Manager

9 Organizational Structure: Operations –Section –Branch –Unit Meet & Greet Registration Referrals for Food, Clothing & Lodging Inquiry On-Site Goods Distribution Primary Services Operations

10 Organizational Structure: Operations – Section – Branch – Unit Child Care Multicultural Pet Care Recreation Transportation Search & Reply Specialized Services Operations

11 First Aid Emotional Support Special Needs Health Services Operations Organizational Structure: Operations – Section – Branch – Unit

12 Organizational Structure: Planning –Section –Unit

13 Organizational Structure: Logistics –Section -Branch –Unit

14 Organizational Structure: Logistics –Section -Branch

15 Organizational Structure: Logistics –Section -Branch –Unit

16 Organizational Structure: Logistics –Section -Branch –Unit

17 Organizational Structure: Finance –Section –Unit

18 Fully Expanded ESS RC Organization (ESS Director is located at the EOC) InformationLiaison Safety Meet & Greet Registration Referrals for Food, Clothing & Lodging Inquiry On-Site Goods Distribution Primary Services Child Care Multicultural Pet Care Recreation Transportation Search & Reply Specialized Services First Aid Emotional Support Special Needs Health Services Operations Situation Documentation Advance Planning Demobilization Recovery Transition Planning Resource Acquisition Donated Goods Shipping & Receiving Supply Volunteer/Staff Management Food Runner Facility Clerical Security Reception Centre Support Communications Computer Systems Information Technology Logistics Cost Time Compensation & Claims Procurement Finance Reception Centre Manager

19 Position Titles (if staffed)  Manager  Officer  Chief Coordinator –Supervisor

20 Level One ESS Response Structure Meet & Greet Referrals for Food, Clothing & Lodging On-Site Goods Distribution Transportation Emotional Support Operations Documentation Planning Resource Acquisition Logistics Cost Finance ESS Responder

21 Thank you To all ESS volunteers and staff throughout the province for your continued support and efforts