ERM System Acquisition and Implementation A Case Study Presented to the Oct. 14, 2008.

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Presentation transcript:

ERM System Acquisition and Implementation A Case Study Presented to the Oct. 14, 2008

Troutman Sanders LLP International law firm with 685 attorneys and 12 offices in North America, Europe and Asia Founded in 1897 Clients range from Fortune 500 companies to small businesses; non-profit organizations to individual entrepreneurs; multinational corporations to federal and state agencies Over 40 areas of legal practice

Requirements Forced entry and validation of client/matter numbers Accessibility to on-line services if validation software down Password management Ability to track usage of electronic subscriptions

Key Points of Analysis Features Security User Friendly Customer Service

Results Recommend OneLog Not implemented

Implementation Given go-ahead with one month Brief review of options Set-up, installation and training Develop instructional materials Go-live

Problems at Implementation Cultural change Passwords not known Perceived loss of functionality Isolated issues

User Experience

Administrative Features License enforcement Detailed reporting Real time usage analysis Disconnect users Password expiration View unused resources Costs/time or pages viewed Administrative testing

Success? Forced entry & validation – recovery greater than predicted Accessibility – software down, access to resources available Password management – primarily used for trouble-shooting Tracking usage – limited use currently