IT Update Sally Waselik June 2005 IOC meeting

IT Vision - “We Deliver Quality Solutions For Our Customers” 2 Today l Level of Service Concepts l IT Enterprise Architecture Council update l 2006 New Initiative - Portal, Search and Identity Management l 2006 Budget – Opportunities under review

IT Vision - “We Deliver Quality Solutions For Our Customers” 3 Level of Service Concepts ISP/ASP is a portion of total IT Chargeback It includes, components such as: Operational Model - SLAs & ISP/ASP l Servers l Server Admin Staff l Data Storage l Data Backup l Rack Space l Internet Bandwidth l LAN Bandwidth l Firewall l Data Storage l Operating System l Database l Web Server l Electrical Power l HVAC l Monitoring

IT Vision - “We Deliver Quality Solutions For Our Customers” 4 Level of Service Concepts ISP/ASP is a portion of total IT Chargeback It DOES NOT include components such as: Operational Model - SLAs & ISP/ASP l Application Development l Remote Access l Help Desk Services l Department Overhead l Standard Desktop Services l l Common telephone system/Voic

IT Vision - “We Deliver Quality Solutions For Our Customers” 5 Level of Service Concepts Sample SLAs Operational Model - SLAs & ISP/ASP SLA Cost Response Time Application Monitoring Data Backup Data Storage Platinum $$$ 24x724x7x365Daily 100GB Tier1 Gold $$ 7:00am-7:00pm12x5x365Weekly 50GB Tier2 Silver $ 8:00am-4:30pm 8x5 weekdays Monthly 10GB Tier3

IT Vision - “We Deliver Quality Solutions For Our Customers” 6 Level of Service Concepts Virtual Server Pilot l 18 development servers will be put on 2 servers running virtualization software l $100K direct server replacement cost l ≈$75K to set up virtual server environment l Ability to expand environment rapidly (hours) and for lower cost

IT Vision - “We Deliver Quality Solutions For Our Customers” 7 Level of Service Concepts Virtual Server Pilot – Outcomes/Lessons to confirm l Feasibility l Short term knowledge gains l Right sizing for steady state l How to manage incremental changes l Identify customer drivers l How much flexibility is needed l Refine SLAs

IT Vision - “We Deliver Quality Solutions For Our Customers” 8 IT Enterprise Architecture Council Update Accomplishments to Date  Defined council members and roles and responsibilities  Defined our EA process and selected IEEE EA Framework  Executed a pilot – Universal Credit Card Management

IT Vision - “We Deliver Quality Solutions For Our Customers” 9 IT Enterprise Architecture Council Update Accomplishments to Date  Defined key projects for 2005 EA consideration - Document Management (Pubs) - Search, Portal, Identity management (IT, cross OU) - Universal Shopping Cart (IT) - Recommender technology for Portal (Pubs) - RSS feeds (Computer Society-CS) (Pubs) - CPIR project (CS) and Work Flow projects (Pubs) - BMS – Service Oriented Architecture (IT) and web services (IT)

IT Vision - “We Deliver Quality Solutions For Our Customers” 10 IT Enterprise Architecture Council Update 2005 – Rest of Year Plan l Formalize project review and collaboration process 31-Jul Reuse technology inventory if available - Standardize on strategic technologies/partners l Define Metrics to measure EA approach success 31-Aug-2005 l Prototype Universal Credit Process EA component 15-Nov-2005 in BMS l Provide an update on SOA strategy and Web services 15-Nov-2005 defined for BMS

IT Vision - “We Deliver Quality Solutions For Our Customers” New Initiative - Portal, Search and Identity Management Key next steps Increase user experience via our web presence - Key near term focus areas - Membership, Join, Join a Society. ieee.org - ieee.org - Search, Navigation, Web design/development standards and best practices - Reposition our site from an organizational focus to a user focus

IT Vision - “We Deliver Quality Solutions For Our Customers” New Initiative - Portal, Search and Identity Management 2006 and beyond – New Initiative - Continue to increase user experience via our web presence and reposition our site from an organizational focus to a user focus - Assess our infrastructure needs to expand our user experience - Reconfirm overall needs and include in our New initiative - Moved to next steps in process - Business Plan due 15-Jul-2005

IT Vision - “We Deliver Quality Solutions For Our Customers” Budget Opportunities under Review - Consolidate maintenance contracts across IEEE and identify potential costs reductions - Draft process defined; Reviews underway - As we implement BMS, use retooled IT resources to support Internet/Portal efforts - Eliminate contractor/outsourcing expenses for ieee.org and myIEEE.org, etc. – High level plan defined - Transition underway - Review contractor costs – Confirm with BMS plans

IT Vision - “We Deliver Quality Solutions For Our Customers” 14 IT Review