Indonesia

General Information Capital: Jakarta Population: over 255 million Ethnic Groups: Javanese 45 %, Sundanese 14 %, Madurese 7.5 %, coastal Malays 7.5 %, other 26 % Official language: Indonesian or „Bahasa Indonesian“

General Etiquette Guidelines Meeting and Greeting Rather formal Handshake with the word „Selamat“ Giving a slight bow or placing hands on the heart after shaking the hands Start with the eldest person Use titles in conjunction with the name Use a nickname – because of their long name

Gift Giving Etiquette Alcohol is forbidden Food substance should be „halal“ Offer gifts with the right hand only Gifts aren‘t opened when received Wrap gifts in red, yellow or green paper Don‘t give leather products to a Hindu

Dining Etiquette Wait to be shown to your place Food is taken from a shared dish in the middle Men are served before women Eat or pass food with your right hand only Only utensils are fork and spoon Some use their hands

Business Etiquette & Protocol I. Business Cards Are normally exchanged after handshake and greeting It is important to treat business cards with respect What to wear? Generally conservative Women: well covered from ankle to neck (tight fitting clothes)

Business Etiquette & Protocol II. Communication Styles Indirect communicators – they don‘t always say what they mean Pay attention to gestures and body language to get the correct message Quietly and with a subdued tone Loud people are seen as aggressive Business Meetings Initial meetings are more about getting-to-know-you rather than business Enter the meeting room according to rank  impression Things aren’t rushed Good relations and harmony brings the money

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