Alex Kissal and Matt Lord February 22, 2010 For audio call Toll Free and use PIN/code Blackboard Managed Hosting Overview

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Alex Kissal and Matt Lord Blackboard Managed Hosting Overview

34 Schools 1,200 FTE to 40,000 FTE Schools 2003 to December ,000 CA Community College Users Growth in every installation Much more time to focus on Teaching and Learning

8 Do you need to develop a Disaster Recovery Plan Would you like to upgrade to version 9 in a way that wont impact teaching and learning Are your students unable to access their courses during critical times and the system is sometimes unreliable? Are you struggling to attract and retain technical expertise, and/or are your IT resources just spread too thin? Is your IT staff spending too much time maintaining the Blackboard application? Are the unexpected costs of supporting a growing environment eating away at your budget and the ability to scale unachievable Common Challenges, Opportunities and Reasons for Blackboard Managed Hosting

Offering Services Since Customers from All Market Sectors 185+ Bb Hosting Team Members Located in 4 Continents Five Tier-4 Datacenters Managing 2 PB of Enterprise Storage 7+ Million Total Active Blackboard Users Blackboard Domestic Network Operation Center (VA3NOC)

Managed Hosting Infrastructure located in Tier-4 Datacenters at the heart of the Internet Multiple ISP connections to various Tier-1 ISPs for redundant access to Internet & aggregate 24 Gbps capacity True A-side / B-side Network Design Redundant Routers, Firewalls, Load Balancers, Switches & Servers Multiple levels of Power backups

Institutions realize significant savings each year by hosting with Blackboard Managed Hosting Fixed Budget Control with simplified costs, reduces the unexpected annual costs Hardware –Refresh, Failure, Backups, Usage increases, Storage Personnel –Turnover, Training, Oncall, Emergency Maintenance, & Upgrades

FACT: Numbers of Online Users and/or Depth of Users Increasing Additional Hardware Considerations Servers (App Nodes / Load Balancing) Backup HW in case of failure New Technologies Virtualization Bandwidth and Storage needs Dramatically increasing Bb is probably your #1 Enterprise Application ( ) Certainly your most heavy used These have real costs but are very hard to predict with ever growing usage patterns On-Demand Model; BbMH Does Not Cap Usage Additional Server Capacity Added Pro-actively as Needs Grow Storage Bandwidth

Turnkey - One Stop Shop for Software & Infrastructure Support True 7x24 Follow-the-Sun Operations & Support –185+ individuals across 4 continents –Proactive monitoring and maintenance –Keep up to date on latest releases and fixes All Upgrades applied by MH Operations Engineers Nights / Weekends / Holidays – 365 days 1,200+ upgrades in 2009 w/ 98% success rate Expertise of Bb Managed Hosting –Support Technicians, Operation Engineers, Certified Oracle DBA group, Infrastructure & Security Teams Linux / Oracle All trained on Bb Software Experience troubleshooting all Bb Versions

Annual Back to School Project Begins April 2010 Audit DB/OS Review customer base for added resources Identify growth patterns Client Dashboard and Insight Enhancements 9.1 Readiness in Full Swing 12 Managed Hosting Beta Clients Performance engineering and testing Upgrade testing and QA Additional application and database monitoring

99.9% Uptime SLA Guarantee Available for Qualified Clients Subject to Terms, including: Minimum of Platinum Package Service or Higher Blackboard 9.1 version and higher Standard compliance with Blackboard Building Blocks policy Custom integrations completed by Blackboard Consulting with Integration & Customization Maintenance (ICM) Must be within contractual usage limits Managed Hosting Increased SLA Service

Matt Lord Alex Kissal Q&A

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