Donald Hester April 20, 2010 For audio call Toll Free and use PIN/code IT Best Practices for Community Colleges Part 4: Awareness Training

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Donald Hester IT Best Practices for Community Colleges Part 4: Awareness Training

Awareness is not training The purpose of awareness presentations is simply to focus attention on security Awareness presentations are intended to allow individuals to recognize IT security concerns and respond accordingly Security awareness efforts are designed to change behavior or reinforce good security practices 7

In awareness activities, the learner is the recipient of information the learner in a training environment has a more active role Awareness relies on reaching broad audiences with attractive packaging techniques Training is more formal, having a goal of building knowledge and skills 8

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Cycle of Security Training Awareness Program Establish a policy Assign responsibility (CIO, Director) Needs assessment Develop Awareness and Training Materials Implementation of the program Update and monitor program

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What awareness, training and/or education are needed? What is currently being done to meet these needs? How well is it working? Which needs are most critical? NIST SP has a Sample Needs Assessment and Questionnarie 12

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Availability of Material/Resources In house or outsourced Role and Organizational Impact How ill this help people do their job How will this help us reach our overall goals State of Current Compliance How informed are staff and students about security and privacy practices Critical Project Dependencies Funding 14

What behavior do we want to reinforce? (awareness) What skill or skills do we want the audience to learn and apply? (training) Watch out for the were here because we have to be here attitude An awareness and training program can be effective, if the material is interesting and current 15

One way to get users involved and invested in the training is to make the training cover topics they are interested in For example a class on FaceBook or MySpace Users are interested in what they are interested in, use it to your advantage 16

17 Password usage and management Unknown attachments Policy Personal use and gain issues System and application patching Personal systems at work Web usage Data backup and storage Social engineering Inventory and property transfer Portable device issues Laptop security Physical security Software licensing Use acknowledgements

Use marketing skills Get students involved Assignment for class Branding Use Social Media Use Posters Use reminders Leverage Safety Awareness Mascots Alerts 18

Website notices RSS Feeds Posters s Announcements Logon banners Seminars and classes Games and contests Awards 19 Use real life examples of incidents Use incidents as an opportunity to teach what not to do The news has stories everyday you can use The best stories are often those closest to home Use real life examples of incidents Use incidents as an opportunity to teach what not to do The news has stories everyday you can use The best stories are often those closest to home

Upon hire and annually thereafter Must complete before access is granted Serves as notification (legal) What do they need to know to do their job A basic IT security course – often online 20

21 Some people question the usefulness of these warnings However it serves at the least as a subconscious reminder Legal questions arise

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27 Continuous improvement should always be the theme for security awareness and training initiatives, as this is one area whereyou can never do enough.

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Frequency that each target audience should be exposed to material Documentation, feedback, and evidence of learning for each aspect of the program Evaluation and update of material for each aspect of the program Is this working??? 29

Training is separate from awareness but there overlapping areas The goal of training is to produce relevant and needed skills and competencies It is crucial that the needs assessment identify those individuals with significant IT security responsibilities, assess their functions, and identify their training needs 30

Training plan should identify an audience, or several audiences, that should receive training tailored to address their IT security responsibilities Each user may need specific training for their job Network admins may need Windows or Cisco security training Admissions may need special training for handling student records 31

This course falls under training Focus on job roll skills and competencies Specifically tailored for managers and decision makers Designed to help them (You) with their job function Online delivery (CCCConfer) Live instructor and recorded archive 32

Sufficient funding to implement the agreed-upon strategy Appropriate organizational placement to enable those with key responsibilities to effectively implement the strategy Support for broad distribution (e.g., web, , TV) and posting of security awareness items Executive/senior level messages to staff regarding security Use of metrics (e.g., to indicate a decline in security incidents or violations) Managers do not use their status in the organization to avoid security controls that are consistently adhered to by the rank and file Level of attendance at mandatory security forums/briefings Recognition of security contributions (e.g., awards, contests) Motivation demonstrated by those playing key roles in managing/coordinating the security program 33

Consider Partnerships Other community colleges have the same needs – work together Books Managing an Information Security and Privacy Awareness and Training Program ISBN Standards and Guidance NIST SP Building an IT Security Awareness and Training Program Posters Monthly subscriptions New York Social Media Example 34

Donald E. Hester CISSP, CISA, CAP, MCT, MCITP, MCTS, MCSE Security, Security+ Maze & / San Diego City College Q&A

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