Competencies: Current & Future In the Knowledge Transfer Organization Productivity Systems for the Knowledge Workforce 652 Solitude Lane, Suite 100 Boyce, VA by Arthur J. Murray, D.Sc. SLA 2006 Baltimore, MD

The Knowledge Life Cycle: Capture ShareApply Source: Pan American Health Organization/WHO

Knowledge Life Cycle Check: 1. What is the desired result? 2. Has the right knowledge been identified and captured ? 3. Is that knowledge being made available to those who need it? 4. Is that knowledge being applied consistently, in the right way? ©2006 Applied Knowledge Sciences, Inc.

Acquire Information Assess/ Interpret Decide Act Communicate The Decision Cycle ©2006 Applied Knowledge Sciences, Inc.

Where Is Most of the Effort? ? Acquire Information Assess/ Interpret Decide Communicate Act ©2006 Applied Knowledge Sciences, Inc.

Results: USA and Europe 1 Acquire Information Assess/Interpret Decide Communicate Act Over Greater % indicating over-investment Over Under Greater % indicating under-investment survey of 99 managers and executives

Poor decisions Inconsistent decisions Wrong interpretations Repeated mistakes Erroneous advice Wasted time and effort Short-Changing the Assessment, Decision and Communication Phases Creates Errors = Many times more expensive in the long run React Information Overload Demand for immediate action ©2006 Applied Knowledge Sciences, Inc.

The Multiplier Effect Can one decision do you in? React ©2006 Applied Knowledge Sciences, Inc.

Its a whole bunch of little ones… React ©2006 Applied Knowledge Sciences, Inc.

What is the biggest obstacle/barrier to sharing knowledge in your organization?

The Four Stages ® of Contribution 1. Contributing Dependently 2. Contributing Independently 3. Contributing Through Others 4. Contributing Strategically Source: Dalton & Thompson, The Four Stages ® of Careers in Organizations, Novations Group, Inc., 1993.

Old (document-centric) 1. Document comes in 2. Classify and file document 3. Help people access the document when they need it ©2006 Applied Knowledge Sciences, Inc.

New (knowledge-centric) 1. Everything in the old model, PLUS 2. Cataloging people 3. Connecting people who need to be connected 4. Motivating them to collaborate and contribute their knowledge ©2006 Applied Knowledge Sciences, Inc.

Key Enablers Core Capabilities Performance Drivers Key Process Areas Mission Strategic Objectives Strategy Vision Organiza- tional and Structural Capital Human and Social Capital Design from top-down Implement from bottom- up Organizational Alignment ©2006 Applied Knowledge Sciences, Inc.

Tips to Remember 1. Always Eat your own cooking 2. Get others to link what they do directly to a strategic result 3. Jump start if necessary, but let them quickly take over the reins ©2006 Applied Knowledge Sciences, Inc.

THE FOUR PILLARS OF KNOWLEDGE MANAGEMENT 1 M U L T I P L E D I S C I P L I N E S KNOWLEDGE MANAGEMENT The Architecture of Enterprise Engineering 1 Michael Stankosky, ed., Creating the Discipline of Knowledge Management: The Latest in University Research, Elsevier Butterworth-Heinemann, LEADERSHIPLEADERSHIP TECHNOLOGYTECHNOLOGY ORGANIZATIONORGANIZATION LEARNINGLEARNING

Competency Four KM PillarsKnowledge Life Cycle LOTLCSA Knowledge Sharing Competencies Worksheet ©2006 Applied Knowledge Sciences, Inc.

Challenges Complexity Compressed Time Cycles Globalization Shifting Demographics Do More With Less Corporate Social Responsibility Commoditization Disintermediation Regulatory Compliance Privacy Environment Terrorism Public Health Open Source © 2006 Arthur J. Murray and Kent A. Greenes.

The Enterprise of Today CEO CFOCOOCIO Wont solve these problems… © 2006 Arthur J. Murray and Kent A. Greenes.

People Organizational Structures Relation- ships Work Environ- ment Competencies Inputs Capital Resources Raw materials of the Knowledge Economy Data Information Knowledge Enabling Technologies Strategy-Driven Processes Outputs Products & Services that deliver improved performance Tangible and Intangible Asset Inventory Enterprise of the Future Innovation Learning © 2006 Arthur J. Murray and Kent A. Greenes.

We are all knowledge workers now © 2006 Arthur J. Murray and Kent A. Greenes.

Change How We Live Change How We Work Change How We Learn Enterprise of the Future + Professional GrowthPersonal Satisfaction = Fulfillment © 2006 Arthur J. Murray and Kent A. Greenes.

You create the future by what you do today ©2006 Applied Knowledge Sciences, Inc.