©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. 17 th Annual Sea King Symposium Halifax Canada 16 th to 18 th September 2014 Provisioning for the Future

2 AgustaWestland Limited Customer Support and Services UK John Dixon – Vice President Customer Support and Services UK ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Jeremy Graham – Chief Project Engineer, Sea King, Apache and Chinook Andrew Hoddinott – Senior Customer Service Manager, Sea King and Lynx Iain Green - Platform Lead, Sea King and Apache Provisioning for the Future Danny Rice – Head of Sea King Integrated Operational Support

3 ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning for the Future

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©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. 17 th Annual Sea King Symposium Halifax Canada 16 th to 18 th September 2014 Provisioning for the Future

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©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. 17 th Annual Sea King Symposium Halifax Canada 16 th to 18 th September 2014 Provisioning for the Future

8 Service Excellence ? ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning for the Future

9 Provisioning for the future..... What exactly is it... ? ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provision - The action of providing or supplying something for use Provisioning - The process of preparing and equipping a network to allow it to provide services to users Provisioning for the Future

10 Aircraft components training maintenance support technical documentation infrastructure.... Provisioning – The process of ensuring delivery of Customer requirements in a cost effective and timely manner. ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning for the Future

11 ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Design & manufacture helicopters Provision of technical information for helicopters Provision of spares and repair parts for helicopters Provision of support and training to helicopters AgustaWestland Provisioning for the future...an integrated approach ? Provisioning for the Future

12 ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning for the Future

13 Corporate Military CORPORATE/VIPOIL & GASEMSSARLAW ENFORCEMENTUTILITY NAVALUTILITYCOMBAT Provisioning for the Future

14 So what is Customer Support.... ? The provision of a range of services to assist customers in making cost effective and correct use of a product. It may include assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning for the Future

15 Provisioning Support and Training ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning for the Future

16 ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. The Challenge Provisioning for the Future Partnerships for the Future Provisioning for the Future

17 Maximise Value Creation Partnerships for the Future Informed Supply Chain Consistent Platform Availability Known Cost of Ownership Open Information Exchange Known and Managed Risk ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning for the Future

18 ‘ TRANSITION TO A JOINT SERVICE SUPPORT STRATEGY WILL REQUIRE A CULTURE CHANGE FOR CUSTOMERS AND SUPPLIERS ALIKE’ (Defence Logistics Acquisition) Provisioning for the Future

19 Evolution of Partnered Relationships Wildcat Integrated Support & Training (WIST) T800 Engines included Training Courseware, Simulators and delivery included IMOS SKIOS plus Aircraft operational serviceability Aircraft provision Payment against Flying Hours achieved 20% cost reduction SKIOS Phase 2 IMOS plus Search and Rescue chock to chock availability 10% cost reduction Apache IOS IMOS plus Training aircraft availability FISS SKIOS PP3 As SKIOS PP2, with the addition of a managed platform OSD of SKIOS Phase 1 Spares availability Tech support service. 20% cost reduction Apache PP2 Includes the storage and maintenance activity of the aircraft removed from the fleet Full Turnkey Operation 25% cost reduction 19 ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning for the Future

20 Provisioning for the future... Collaborative working Century Building UK IOS Support Centre Yeovil Provisioning for the Future

21 Traditional Support Boundaries Provisioning for the Future

22 Integrated Support Boundaries today Provisioning for the Future

23 Repair & Overhaul Capability Enhancement Avoidance – Consideration and review of options with vendors. – Programme of testing to extend damage limits. – Greater forward engagement of Technical & Field Service. Policing Significant cost avoidance TAT’s from 40 weeks to 4 weeks on proof of concept trials part Repair Induction Gateways being strengthened at Customer locations Exploitation. candidate list up to 25 Part Numbers Being integrated in standard operations Further assets to be identified for subsequent phases Common Approach to be agreed for all customers Expedience 40% processing reduction on plant repair management further savings to be achieved through introduction of bar code processing Provisioning for the Future

24 Integrated Support Boundaries tomorrow Provisioning for the Future

25 Provisioning for the Future

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27 Provisioning for the Future

28 Customer Support - The provision of a range of services to assist customers in making cost effective and correct use of a product. It may include assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. ©AgustaWestland Ltd The contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice. Provisioning – The process of ensuring delivery of Customer requirements in a cost effective and timely manner. Provisioning for the Future Partnerships – We provision collectively to deliver the Customer need

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