Tom Mosgaller Director of Change Management UW – Madison Section I.

“First we build the house, then the house builds us.” Winston Churchill

Early Learning Community Approaches Structures for Shared Leadership, Communication, & Decision Making Goals and Action Plans Mission and Vision Guiding Principles Values and Beliefs Curriculum Assessment Evaluation Learning Environment Family Partnerships Meals Transportation Health/Safety Contracts and Interagency Agreements Supervision Fiscal Human Resources Staff Development

“I know there is a better way if I could only stop for a moment and think of it.” Winnie the Pooh

 What are the key ingredients essential to prepare children for the future?  What bridges need to be built to get there?  What are the most important building blocks needed to support these bridges?

Northeast Northern Southeast & Milwaukee Western Southern

 What is going on in your world that would affect others?  What gives you energy related to building bridges in your region?  What is a future vision you have for your region?

Tom Mosgaller Director of Change Management UW – Madison Section II.

CARING FOR THE COMMONS

 The myth of the rugged individual -Luck -Leverage -Love Outliers by Malcolm Gladwell

INSTITUTIONS AND SYSTEMS COMMUNITY CONSUMERS AND CLIENTS CITIZENS IN ASSOCIATIONS

 The Geometry Lesson Institutions and Community Make a lot Value diversity of the same thing

Institutions Community Competency Relationships “Professional” Neighbor Policies Stories Procedures

 Relationships are the glue that holds community together  Stories are the WD40 of relationships

Institution Community Respond to Build on needs assets/gifts Consumers Citizens Clients Associations Customers

The Power of Relationships Systems Integration Model Communicate …Giving & exchanging information to Cooperate …Assisting each other to Coordinate …Joint planning/synchronization to Collaborate …Mutual goals and gains to Convergence...Restructuring to Consolidation …United/Harmonized

 Will the actions we take strengthen or weaken the natural connections essential for our children to thrive in this century?

Tom Mosgaller Director of Change Management UW – Madison Section III.

Quality is what it makes it possible for your customers to have a long term love affair with your customers

Institutions Community Effective processes are to institutions what Strong relationships are to communities. Both are powerful tools for different tasks

Our success depends on our ability to improve our processes and build the relationships essential to community.

 Four types of quality 1. Quality by inspection 2. Quality assurance 3. Quality improvement 4. Quality by design

1. Understand and involve the customer 2. Fix key problems What keeps you up at night? 3.Pick a powerful change leader 4.Get ideas from outside the field 5.Use rapid- cycle testing The NIATx Model University of Wisconsin

1.What is it like to be our customer? 2.What are we trying to accomplish? What is our aim? 3.How will we know if a change is an improvement? 4.What changes can we test rapidly? 5.How can we sustain the improvement?

PLAN ACTDO STUDY

Hunches Theories Ideas Improvement Goal ?

Hunches Theories Ideas Improvement Goal Reduce wait time from 14 days to 7 days ? #1 #2 #3 Data = 10 days Data = 7 days Data = 12 days

Rapid Cycle Testing = Quick experiments Discover what change was actually an improvement.

 How will you know your change is an improvement? Now is not a time Sum is not a number There is not a place

One Change One Location One Aim One Population

 Key Roles  Executive sponsor  Change Leader  Change Team

 Hospitality  Start with the relationship  Same day service  Reminder calls  Warm hand offs  Follow up

 What could you do today, this week that would be a small improvement that produced dramatic results?  Start with the walk through  Pick an area for improvement  Put a team together  Use the PDSA Cycle  Sustain the gains

“Thus in all ways I will leave my community greater and more beautiful than it was transmitted to us.” Athenian Oath Pericles Mayor of Athens

SUSTAINABILITY VIDEO CLIP  tive.tv/profiles/blog/show?id = %3ABlogPost%3A tive.tv/profiles/blog/show?id = %3ABlogPost%3A