RETURN TO MAIN IP Telephony / Voice Over IP Implementation and the RFP Process Dean Leung Director of Information Technology Davis & Co. Warren Jones Chief Information Officer Pillsbury Winthrop Shaw Pittman LLP ILTA 2007

RETURN TO MAIN Agenda 1. Two roads to IP Telephony 2. Defining requirements 3. Finding Providers 4. Selection 5. Management Approval 6. Contracting 7. Implementation

RETURN TO MAIN Pillsburys Road Hosted Voice as a Service (VAS)

RETURN TO MAIN Pillsburys Telecom / Multimedia Environment Handsets2600 Employees / Partners1800 U.S. locations11 Long Distance> 500K min Interoffice> 100K min Voice / Web Conferencing~ 200K min

RETURN TO MAIN IPT Requirements Minimum Computational Requirement Single voic system Integrated web / voice conferencing Improved mobility Dont build what you can buy Dont invent Carrier Grade Reliability

RETURN TO MAIN Minimum Computational requirement (MCR)

RETURN TO MAIN Cost Factors PBX/MCS equipment IP WAN Local and long distance Routers, switches, batteries Handset, wiring, closet equipment IP routing design / optimization VoIP management infrastructure Multi-media desktop software

RETURN TO MAIN Options Considered 1. IP Centrex 2. Hosted Voice as a Service (VAS) 3. Managed Service 4. Customer Premise Equipment - a.k.a Purchased

RETURN TO MAIN Providers Best sources ILTA Peer Conversations Google

RETURN TO MAIN Selection Informal Due to cost & quality requirements list was reduced to three very quickly Requirements grew as our knowledge grew One survivor after pilot and detailed planning Kept process competitive until end Client considerations

RETURN TO MAIN Requirements Walk-Thru

RETURN TO MAIN Service Options IP CentrexHostedManagedPurchased handsets - No IP routing - No PBX - Yes IP WAN - No VoIP Management - n/a Desktop - No Long Distance - No Economy - Yes handsets - Opt IP routing - Opt PBX - Yes IP WAN - Opt VoIP Quality Management - Yes Desktop - Yes Long Distance - Yes Economy - Yes handsets - Opt IP routing - Opt PBX - Yes IP WAN - Opt VoIP Management - Opt Desktop - Opt Long Distance - Opt Economy - Possible handsets - Opt IP routing - Opt PBX - Opt IP WAN - Opt VoIP Management - Opt Desktop - Opt Long Distance - Opt Economy - Possible

RETURN TO MAIN Hosted Strengths Complete Core product Voice, Conferencing, handsets, Multi-media Clear Focus on Solution every firm is different Multiple Solution Options Feels like a custom product Efficient Business design entire process thought out once Design for scale economy

RETURN TO MAIN Hosted Strengths Contracting - nearly every component is part of a single contract Simpler service level agreements Easier to link performance of many related components Support One company to call if phones dont work Vendor tuned to the midsize business / law firm

RETURN TO MAIN Management Approval Executive summary of goals and options High level results matrix Detailed cost analysis

RETURN TO MAIN Lessons Learned Dial-tone is complex The system is only as strong as its weakest link Expect a quality implementation will take lots of time Choose an implementation partner you can trust and feel comfortable working with

RETURN TO MAIN Questions ? IPT Implementation and the RFP Process Dean Leung Director of Information Technology Davis & Co. Warren Jones Chief Information Officer Pillsbury Winthrop Shaw Pittman LLP Blogs