The new website of SURFnet TF-PR meeting Vienna, 17 September 2004 Paulien Rinsema Communication, Information and Support

2 SURFnet The Dutch computer network for higher education and research –150 customers, institutions connected to the SURFnet network –750,000 end-users More direct contact!

3 SURFnet network Backbone: 10 Gbit/s Client connections: 1 Gbit/s

4 Why?

5 Contact with the end-users Collaboration with Kennisnet Special department at SURFnet Community Support

6 SURFkit CDROM and website Knowledge Instructions Tools Annual update!

7 SURFkit annual update Knowledge Instruction Knowledge Help! Tool

8 Current SURFnet websites SURFkit Students Portal Target group portals SURFnet News GigaPort site Corporate sites Corporate SURFnet site

9 Current SURFnet websites Information is split up Outdated information Too little user contact Content creation and keeping it up to date requires a lot of work A lot of people involved

10 Content Management System (CMS) a tool used to organise documents and keep track of what is where

11 Content Management System (CMS) Features: Content control by a web browser (knowledge of HTML not necessary) Seperation of lay-out and contents Use of content in multiple places Scheduling of content (date of creation and removal date) Obligatory labelling of content with meta data User roles Workflow

12 What?

13 The end users and the website Collaboration with Kennisnet => more end-users Information easier to find Portals with one theme/topic

14 Database Portal manager Section manager Information supplier User roles

15 SURFnet portals SURFnet News Portal Authentication and authorisation Portal Security GigaPort site Portal Network infrastructure Portal Streaming video Portal Group communication Portal Home workstation Portal Search and find SURFkit Students Portal Corporate sites Theme portals Target group portals Corporate SURFnet site

16 Project group Communication, Information and Support Jeanne-Marie Michiel Paulien Mariska Account Management Jasper Sjaak Community Support Andres Elise Roland Sandra Advanced Services Lizette MiddleWare Services Floor External expertise Finalist en Q42

17 The seven portals

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20 How?

21 CMS selection: MMBase Open source Solid technical basis (open standards) Many users -> strong community Exchange of management modules (Kennisnet, Leeuwarden Council)

22 External expertise CMS fit to size by two development organisations:

23 Content types Article –Regular article –Knowledge Artikel –Best Practice –Instruction –Report Appendix Seminar Service Glossary term Link Literature reference News article Policy Presentation Project Stream Tool FAQ

24 Extra Communities Statistics about visitors SURFkit: export to CD

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27 History of the process Selection development partner Application selection System implementation and test Content creation Decision about themes for the portals

28 Creating content in the CMS

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39 Summary User contact Content control Information easier to find The new SURFnet website: Why? What? Content Management System Theme portals Communities

40 Thank you for your attention!