Insurance Institute for Business & Home Safety Even if the worst happens, be prepared to stay

What If...? Natural, human-caused, technological or building-specific disaster  Could you contact employees / vendors / customers?  What if your equipment or machinery were damaged?  What if you lost valuable information/data?  Would you lose market share or reputation?

WHY PLAN? Disaster Resilience “Preparedness is an essential element of a resilient and secure Nation.” Presidential Proclamation, September 4, 2009

Protect Your Business Open for Business ® was designed to provide small to mid-sized businesses with the tools needed to start creating a comprehensive business continuity plan.

 Protect people and property  Resume critical business operations  Minimize downtime  Remain competitive  Preserve reputation  Meet obligations Objectives of Business Continuity Planning

Before You Begin…  Senior-level support is critical Budgeting Make planning a company- wide priority  Engage employees Planning is more manageable Employee cooperation and awareness: The plan is only as good as its execution

Planning Process 1.Identify potential threats and impacts 2.Establish controls to minimize risk 3.Create procedures for effective response and incident management 4.Recover your business a.Plan for recovery of IT systems & data b.Develop a business continuity plan (operations) c.Implement employee awareness/education, training & exercises d.Maintain & update the plan

 Natural hazard events  Intentional or unintentional human- caused incidents  Technological failure  High absenteeism  Building-specific problems Identify Your Risks

What Could Happen - Impacts Look beyond natural disasters…  Geographic location  Building structure  Building infrastructure  Vendor/Supplier continuity  Data storage & critical system recovery  Standard company procedures

Put Controls In Place What can you do to prevent the identified risks from causing a business interruption?  You can’t stop the event, but you can: Mitigate property loss & impacts to business Prevent loss of data Plan for a recovery location Set up back-up telecommunications strategies Encourage employees to return to work, including supporting family disaster planning Transfer risk

Incident Management and Crisis Communication  Life safety  Incident stabilization  Damage assessment  Property conservation  Crisis Communications (employees, customers, vendors, media)

Recover Your Business

Recover Your Business Contacts  Employees  Key Suppliers/Vendors  Key Contacts/Customers

Recover Your Business Maintain Operations  Critical Business Functions  Vital Records  Critical Telephone Numbers  Critical Supplies  Equipment/Machinery/Vehicles

Recover Your Business Office Setup  Recovery Location  Computer Equipment & Software  Voice/Data Communications  Miscellaneous Resources

Recover Your Business Make It Stick!  Implement company-wide changes: Make BC plan education part of new-hire training Add BC plan policies and procedures to employee handbook  Maintain, test and train: Update the plan regularly Test the plan at least once per year Conduct periodic “reminder” training

Recover Your Business Update  At least once per year (every 6 months is better)  Employee turnover  Major policy change

Recover Your Business Test & Refine  Hold regular drills Fire/Tornado  Table top exercises  Simulated exercises  Full exercises Is your plan on target?

Open for Business ®

Workshop & Online Training

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