1 Process Capacity Inventory Workforce Quality Production/Operations
2 Process Design of facility Choice of technology Facility layout Process flow analysis Facility location Line balancing Process control Production/Operations
3 Capacity Forecasting Facilities planning Aggregate planning Scheduling Capacity planning Queuing analysis Production/Operations
4 Inventory Raw material Work in process Finished goods Materials handling Production/Operations
5 Workforce Job design Work measurement Job enrichment Work standards Motivation techniques Production/Operations
6 Quality Quality control Sampling Testing Quality assurance Cost control Production/Operations
7 Are suppliers of raw materials, parts, and subassemblies reliable and reasonable? Are facilities, equipment, machinery, and offices in good condition? Are inventory-control policies and procedures effective? Production/Operations Audit
8 Are quality-control policies and procedures effective? Are facilities, resources, and markets strategically located? Does the firm have technological competencies? Production/Operations Audit