Remote Maintenance Support PT.YOKOGAWA INDONESIA Remote Maintenance Support ( RMS ) by Service & Business Department

How could you predict the failure before it happen ? What should you do ?? What happen if your system suddenly breakdown ? FCS CPU Fail . . . . . . ? What happen if operator station suddenly blackout ? Hard disk crash . . . . . .? How could you predict the failure before it happen ?

The keyword “RMS” What is the fastest way to reduce the downtime ? There is a way to pin point your problem !! RMS The keyword is . . . . . .

Remote Diagnosis RMS (Remote Maintenance Support System) is a generic name for systems which carry out remote maintenance of customers’ systems using public telephone lines. The World First practical use of remote diagnosis support technology in DCS field.

Remote Maintenance Support Fully trained, skilled service specialists utilizing a dial-up modem and comprehensive diagnostics to detect system abnormalities with remote maintenance. When done regularly, it can reveal changes in the operating system and limit potential for an unscheduled shutdown at plant.

Remote Maintenance Support Remote Maintenance Support offers - Fastest response to system problems - Minimizing downtime Once defective components are identified, the service specialist can advise the customer’s on how to repair the problem A Yokogawa field service specialist can be dispatched to site with the necessary parts to affect the repair OR

Remote Maintenance Support Remote Maintenance Support will help diagnose hardware or software problems that may already exist or are beginning to appear. It is utilized as a tool in conjunction with regular periodic and comprehensive services

RMS Operation Procedure RESPONSE CENTER Remote Login File Transfer Public Phone Line Modem ICS YNT511 VNET PLANT “A” Modem FCS HCU PRT YNT511 HCU PRT EWS CGW BCV CENTUM-XL User’s System PLANT “B” ICS FCS VNET USER SYSTEM

Breakdown Maintenance Preventive Maintenance Use of RMS Breakdown Maintenance Preventive Maintenance

Breakdown Maintenance Investigation and analysis are made in advance of engineer arrival to shorten repair time. If required, specialists in hardware, software and engineering are on hand for overseas troubleshooting work.

Breakdown Maintenance Technical Support Engineers pinpoint source of trouble and provide instructions to solve the problem. Data collection and analyzing : Confirm the nonconformity Display station status Confirm historical messages Trace Program Collect information Various log file Crash dump information Bus / Unit Loading status Communication line status

Preventive Maintenance Working life span of mechanical parts can be predicted to facilitate preventive maintenance scheduling. The provision of accurate advice through gathering and analysis of environmental information.

Preventive Maintenance Technical Support Engineers perform RMS to confirm the environment and operation condition. Data collection and analyzing : 1) Fan speed, temperature 2) Hard disk, memory, battery condition 3) Communication line condition 4) Self diagnosis status

Real time benefits of RMS Without RMS Total 8 hrs + With RMS Total 6 hrs 4hrs Comprehend type of trouble, preparation for travelling 2hrs Analyzing/ countermeasure at site 1hr Travelling 2-3 wk Analyzing Travelling 1hr Receive Call Comprehend type of trouble Preparation for travelling RMS Operation 2hrs Travelling 1hr Analyzing/ countermeasure at site RMS Operation less than2hrs Travelling 1hr Analyzing Minimize down-time: 2 Hours Reduction in Mean Time to Repair. Combined RMS capability offers consistent, quality support. RMS data capture enables timely reporting

Real time benefits of RMS Early discovery of trouble occurring in the system. Fast response by skilled systems engineers to rectify the cause of problem. A reduction in downtime of as much as 90%, which of course also results in reduced production losses and increased profits.

All Operation logs are managed Security Wise Hardware & Human Software Access from outside Response Centre (Enter/Exit Check) Support Engineers (Select by Standards) All Operation logs are managed Modem (always turn off when not in use) Unix System (login password) Executive Permission for File System Write-in Permission (Super User Only)

Singapore Netherlands USA Japan RMS Worldwide Network China Bahrain India South Africa South Korea Taiwan Singapore Australia USA Brazil Japan

Global RMS Support Network RHQ North America Yokogawa Industrial Automation Newnan, GA Far East Yokogawa Electric Corp. Tokyo, Japan RHQ Europe Yokogawa Europe B.V. Holland RHQ Middle East RHQ RHQ Southeast Asia Yokogawa Engineering Asia PTE, LTD. Singapore RHQ South America YOKOGAWA

YEA RMS Support Network RMS EMPLOYED FOR TROUBLE SUPPORT FROM YEA RMS CENTRE SINGAPORE 1. Shell Eastern Petroleum Pte Ltd 2. The Polyolefin Company 3. Mobil Oil Singapore Pte Ltd 4. Petrochemical Corp Of Singapore PHILIPPINES 1. Pilipinas Shell Petroleum Corp INDONESIA 1. PT Badak NGL Co 1. Asean Bintulu Fertilizer MALAYSIA 1. Ajinomoto Thailand THAILAND 1. Caltex Philippines Inc. PHILIPPINES 1. Singapore MMA Monomer Pte Ltd 2. Singapore Acrylic Pte Ltd 3. Sumika Glacial Acrylic Pte Ltd 4. Sumitomo Seika Singapore 5. Singapore Acrylic Ester Pte Ltd 6. Seraya Chemical Singapore Pte Ltd 7. PT Batamas Megah 8. Lonza Singapore 9. Denka Singapore 10. Philip Petroleum Singapore SINGAPORE 1. Pertamina UP-V, Balikpapan refinery 2. PT Nisshoku Tripolyta Acrylindo 3. Pertamina UP-VI - Balongan Refinery INDONESIA

Yokogawa Always Face to Customer Directly Powerful Window is Open all Day for All Contracted Customers Yokogawa Never Sleep and Always There for You Emergency Troubles, Questions, Training etc.. Emergency Call Emergency Dispatch Intranet Internet Needs Contract for Quick Response Remote Maintenance Remote Patrol Remote Monitoring Remote Diagnosis

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