@mequoda 1 Managing the Customer Experience How to Automate Practically Everything.

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Presentation transcript:

@mequoda 1 Managing the Customer Experience How to Automate Practically Everything

@mequoda 2 Customer Experience Management System

@mequoda 3 Digital System Roadmap

@mequoda 4 Adobe InDesign Adaptive Design Tools Multimedia Support Extensive Layout Options Easy Project Handoff to DPS

@mequoda 5 Google Analytics Easy Setup Highly Customizable Market Leader

@mequoda 6 PayPal Market Leader Real-time Credit Card Processing and Error Handling Auto-renewal Capabilities Feedback Capabilities

@mequoda 7 WoodWing Digital Asset Management Digital Asset Storage Multi-Channel Publishing Integrated with Adobe DPS Workflow Automation

@mequoda 8 CDS Subscription Fulfillment Data Management Customer Service Integrated Lettershop

@mequoda 9 Adobe DPS Entitlement Server Customizable APIs Enables Multiplatform Subscriber Access Synchronizes Multiple Databases

@mequoda 10 Adobe DPS Distribution Server Serves Multimedia Content to Apps Supports eBooks, Periodicals and Videos High-Speed Distributed Network

@mequoda 11 Haven Nexus Audience Development Centric CMS 100% WordPress GPL Compatible Highly Customizable Master Customer Database

@mequoda 12 Haven Gate Premium Content Access Control Advanced Offer Management Order Tracking and Reporting

@mequoda 13 Haven Cart Multi Product Ecommerce Management Buyer Recommendation Management Category Management and Merchandising

@mequoda 14 Haven Thread Supports Topic-Based Discussions and Conversion Zones Integrates With Master Customer Database Easy to Setup and Use

@mequoda 15 Haven Live Live Event Marketing and Management Integrates With Master Customer Database Supports Multi-person Event Registration Supports Date-Based Pricing

@mequoda 16 WhatCounts Tier 1 Provider Extensive APIs Strong Testing Capability Delivery Management and Reporting

@mequoda 17 OpenX Open Source Ad Server Flexible API Cross Platform Support Supports A/B Testing and Reporting

@mequoda 18 Hootsuite Manage Multiple Social Profiles Advance Content Scheduling Analyze Social Traffic

@mequoda 19 Digital System Roadmap

@mequoda 20 Kim Mateus Chief Content Officer Mequoda Group, LLC (571) Thank You Don Nicholas Chief Executive Officer Mequoda Group, LLC (508)