Page 1 AGENDA n The beginning n Career opportunities n Career management n Help is available n What it takes n Development outcomes
20,000 employees/135 manufacturing facilities in more than 30 countries, 180 distribution centers worldwide
Page 3 Customer-Focused
Page 4 S Y S T E M T H I N K I N G TM M a k e s t h e D i f f e r e n c e Creating Value for Our Customers and Growth For Owens Corning
Page 5 SYSTEM THINKING TM Our unique business strategy Expanded product & service portfolios Extended solutions perspective Extensive sharing of knowledge Excellent market opportunities A Redefined Future
Page 6 System Thinking Home n Performance Zones –Energy efficiency and moisture control –Indoor air quality –Acoustics –Exterior Design
Page 7 Roofing Systems Business Insulating Systems Business Exterior Systems Business SYSTEM THINKING TM
Page 8 Acoustic Systems
Page 9 Architectural Systems
Page 10 Exterior Designs
Page 11 n –For Your Home –Exterior FX Pro TM –Design Solutions –Energy Efficiency Internet Services
Page 12 System Thinking Growth n Defining & Delivering Performance n Expanded Systems –Acoustic –Architectural –Exterior Design n New Services & Initiatives n Brand Insulation Roofing Architectural Acoustics Exteriors Insulation Roofing Architectural Acoustics Exteriors
Page 13 Recognized by a factor of 7 to 1 BRAND Logo Icon PINK Brand Signal
Page 14 SpokesCat
Page 15 Now let’s talk about you!
Page 16 IT ALL STARTS WITH THE SALE
SALES FOCUS
Focused Indust/Comm'l Focused Insul Contr Focused Yellow Jacket Focused ROD Focused SOD Focused Retail Reps Homeside Multi-Product/Retail Manufactured Housing Canada RGMs NABMs Toledo Support Focused Generalist Other
Page 19 SALES CUSTOMER PRIDE MGR CUSTOMER OPERATIONS COACH PRODUCT MGR TRAINING SPECIALIST HUMAN RESOURCE REP MARKET SEGMENT LEADER LEADER - NEW PRODUCT DEV MARKET MGR BUSINESS MGR CAREER OPPORTUNITIES - WHERE CAN I GO FROM SALES?
Page 20 MARKET MANAGER Responsibilities n Develop Brand Recognition n Market Analysis n Change Market Image n Develop Key Customer Relationships n Develop Advertising n Sales Promotional Programs n Develop Business Strategies and Tactics n Coordinate with the Sales Organization
Page 21 MARKET MANAGER Key Competencies: Communication Skills Initiative Judgement Negotiation/Persuasiveness Operations Knowledge Risk Taking Leadership Knowledge of the Sales/Marketing Process Knowledge of Electronic Strategies
Page 22 MARKET MANAGER Responsibilities: n Coordinate marketing programs and sales initiatives n Develop marketing plans, strategies and tactics n Create and deliver financial and operation plans n Coordinate with customer operations, technical services and customer financial services for business improvement n Coordinate communication plans with marketing communications n Coordinate customer branding process n Manage supplier relationships n Manage program costs n coordinate warranty and service programs n Sales growth
Page 23 NEW PRODUCT DEVELOPMENT LEADER Responsibilities n Combine product development with market vision n Design & implement product, placement, pricing, promotion and profit strategies n Analyze franchising potential n Design the business proposition n Develop key customer relationships n Support the implementation of the selling process n Create quality advertising with marketing communications n Work with sales mgmt to design the selling organization n Develop selling programs
Page 24 NEW PRODUCT DEVELOPMENT LEADER Key Competencies: n Communication skills n Initiative n Judgement n Negotiation/persuasiveness n Operations knowledge n Risk taking n Leadership n Knowledge of the sales & marketing process n Understanding of new product development
Page 25 BUSINESS MANAGER Responsibilities n Unit and $ sales growth on a regional basis n Coordinate with sales on the strategic and operational growth n Gross margin and GM% achievement n Personal expense management n Forecasting accuracy n Formulate marketing strategy and goals n Develop channel objectives and tactics n Develop new opportunities n Set and implement pricing objectives and tactics
Page 26 BUSINESS MANAGER Key Competencies: n Knowledge of the sales and marketing processes n Knowledge of the business n Drives for results n Coaches for business results n Leadership n Analytical capabilities n Initiative
Page 27 MARKET SEGMENT LEADER Responsibilities: n Develop brand strategy n Develop market communications strategy n Manage operation cost n Develop commercialization strategy n Develop price strategy n Develop promotion strategy n Develop competitive picture
Page 28 MARKET SEGEMENT LEADER Key competencies: n Communication skills n Analytical skills n Decisiveness n Follow up/Monitoring n Innovativeness/Creativity n Sense of urgency n Planning & organizing n Teamwork n Negotiation/persuasiveness n Problem solving
Page 29 HUMAN RESOURCE REPRESENTATIVE Responsibilities: n Provide support and advice on employee relations n Implement staffing process in support of business needs n Identify and coordinate training needs satisfaction n Facilitate employee development n Advise on personal career development n Coordinate workers compensation n Manage and separation process n Support and implement the corporate HR goals n Implement the corporate diversity goals
Page 30 HUMAN RESOURCE REPRESENTATIVE Key Competencies: n Human resource process knowledge n Change leadership n Coaching skills n Leadership n Judgement n Work standards n Communication skills n Decisiveness n Team building n Independence n Initiative
Page 31 TRAINING SPECIALIST Responsibilities: n Be responsive to the needs of the business n Stay current on training trends and technology n Analyze business and individual needs n Develop success model n Develop and deliver business proposition n Design or secure training solution n Develop program as necessary n Deliver training n Implement most product process n Develop program for monitoring and measuring n Develop and implement coaching program n Solicit feedback
Page 32 TRAINING SPECIALIST Key competencies: n Communication skills n Platform skills n Independence n Creativity n Resource identification n Business understanding n Financial analysis n Technology understanding n Leadership skills n Team building n Project management
Page 33 PRODUCT MANAGER Responsibilities: n Develop product nomenclature n Evaluate profitability of special production requests n Manage raw materials and packaging issues n Monitor market trends n Manage product color inconsistencies n Work with suppliers on product issues n Manage effective sample program n Coordinate packaging design with Marketing & Marketing Communications
Page 34 PRODUCT MANAGER Responsibilities, cont.: n Facilitate literature design and availability n Work with legal department on patents and trademarks n Develop training strategy in support of the product n Understand Customer Fitness for Use n Implement product improvement and problem resolution n Interface with customer complaint operation
Page 35 PRODUCT MANAGER Key competencies: n Sales experience n Conflict resolution n Project management n Problem solving n Implementation and execution skills n Product knowledge n Independence n Communication skills n Initiative
Page 36 CUSTOMER OPERATIONS COACH Responsibilities: n Provide day to day direction to the customer service team n Facilitate process improvements n Implement process changes n Ensure implementation of service guidelines n Facilitate individual and team development n Coach individual performance n Monitor individual competencies
Page 37 CUSTOMER OPERATIONS COACH Responsibilities, cont.: n Coordinate staffing with operations manager and HR n Identify training needs n Integrate processes n Reduce duplication n Improve first pass yield n Facilitate customer satisfaction
Page 38 CUSTOMER OPERATIONS COACH Key competencies: n Customer focus n Leadership/coaching n Ability to assess individual skills n Listening n Applied learning n Technical knowledge -- program, process, systems n Facilitation expertise n Team building
Page 39 MANAGER OF CUSTOMER PRIDE Responsibilities: n Process expertise in order entry, commit, ship, bill and collect n Understanding of transportation and electronic commerce n Manage data integrity n Improvement project prioritization and implementation n Resolve cross functional issues n Grow customer electronic commerce n Monitor and measure critical performance data
Page 40 MANAGER OF CUSTOMER PRIDE Responsibilities, cont.: n Manage successful implementation and upgrading of SAP n Satisfy system training needs n Optimize resources n Implement internal communication plan n Coordinate operations between materials management, logistics, customer operations and the business units
Page 41 MANAGER OF CUSTOMER PRIDE Key competencies: n Leadership n Project management n Delegation n Customer focus n Team building n Facilitation n Communication skills n Process knowledge n Business understanding
Page 42 Career Management n How do I get there?
Page 43 CAREER MANAGEMENT n Defining your career objectives, understanding your current performance, capabilities, aptitudes and then developing a plan to match your expectations A ssessment
Page 44 CAREER MANAGEMENT: KEY STEPS I mplementation n Self - assessment regarding interests n Gather information regarding opportunities n Explore and network n Engage leader and mentor n Develop action plan n Get in the game
Page 45 YOUR ROLE IN CAREER MANAGEMENT n You “own” this journey…only you can make the final decision about what to do or NOT to do n Consider: n Your contribution in current assignment n Your strengths and areas for development n Your short and long-range career objectives n Your developmental needs n Your potential to do other things
Page 46 KEY COMPETENCIES n Tenacity n Problem Solving n Persuasiveness n Responsiveness n Independence n Customer focus n Work standards n Risk taking n Teamwork n Communication skills
Page 47 HELP!!! n Where can I get help?
Page 48 EMPLOYEE GROWTH AND DEVELOPMENT PRODUCT MGR REWARDS & RESOURCES ADP MENTORING JOB SELECTION CAREER MANAGEMENT TRAINING & DEVELOPMENT EMPLOYEE GROWTH AND DEVELOPMENT OVERVIEW
Page 49 NEXT STEP: n When -- Performance Driven n How -- JOBB Process n Where -- Multiple Opportunities
Page 50 YOUR LEADER’S ROLE n Jointly determine what success is in your current assignment n Provide ongoing feedback about your performance n Ensure that career discussions occur n Understand career alternatives n Be honest and direct regarding expectations
Page 51 WHAT IS THE MENTORING PROCESS? n Mentoring helps employees develop and become a successful member of the team faster. n Mentoring helps transfer knowledge between seasoned employees and newer employees.
Page 52 POTENTIAL MENTOR IDENTIFICATION n A positive role model of the company’s values and practices n Knowledgeable about organizational goals, policies, programs, and opportunities n Aware of the culture, trends, networks, and information resources within the organization n Regarded as successful in their job n Skilled in setting goals, coaching, providing feedback n Strong in listening, communication, and problem solving n Committed to the process and effort
Page 53 BUILDING SUCCESS IN A MENTORING RELATIONSHIP n Respect each other’s ideas and experiences n Realize ownership of the process is mutual n Seek additional support if necessary n Meet/communicate regularly
Page 54 Development Outcomes n What do I have to bring to the party?