2013 Baldrige Performance Excellence Program | www.nist.gov/baldrige Baldrige Program Impacts.

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Presentation transcript:

2013 Baldrige Performance Excellence Program | Baldrige Program Impacts

2013 Baldrige Performance Excellence Program |

2013 Baldrige Performance Excellence Program | Program and Criteria Nationwide Help improve organizational practices, capabilities, and results Facilitate communication and sharing of best practices among organizations (Baldrige Award Are a tool for understanding and managing organizational performance

2013 Baldrige Performance Excellence Program | Ratio of Baldrige Program benefits for the U.S. economy to program costs Source: Albert N. Link and John T. Scott, Economic Evaluation of the Baldrige Performance Excellence Program, December 2011, cfm.

2013 Baldrige Performance Excellence Program | Impact of Criteria Use

2013 Baldrige Performance Excellence Program | Baldrige hospitals: Faster five-year performance improvement than peers 83% more likely to be among Thomson Reuters’ 100 Top Hospitals® Outperformed non-Baldrige hospitals on 6 of Top Hospitals measures Lower Health Care Costs, Improved Quality Source: Foster, D. A., and Chenoweth, J. 2011, October. Comparison of Baldrige Award Applicants and Recipients with Peer Hospitals on a National Balanced Scorecard. Thomson Reuters. research-paper.pdf.

2013 Baldrige Performance Excellence Program | Top Hospitals winners extensively use Baldrige practices (80%) Highest formal use: Teaching hospitals (nearly 70%) Health Care: Adoption of Baldrige Practices Source: Shook, J., and Chenoweth, J. 2012, October. 100 Top Hospitals CEO Insights: Adoption Rates of Select Baldrige Award Practices and Processes. Truven Health Analytics. RB-final.pdf.

2013 Baldrige Performance Excellence Program | By 2018, hospitals likely to Use the Baldrige Criteria for improvement or assessment: 65% Apply for the Baldrige Award or a state-level Baldrige-based award: 41% Health Care: Adoption of Baldrige Criteria Source: Futurescan 2013: Healthcare Trends and Implications American Hospital Association, Society for Healthcare Strategy & Market Development.

2013 Baldrige Performance Excellence Program | Baldrige Training: Top-Tier Leadership Development Among government/military leadership development programs: ● No. 8 in 2012 ● Top-10 ranking in 4 of past 5 years — Leadership Excellence magazine

2013 Baldrige Performance Excellence Program | Factors behind the Impact ● Acceptance of the Criteria nationally and globally ● Program participants

2013 Baldrige Performance Excellence Program | Alliance for Performance Excellence: A National Network Feeder system Leverages the national Baldrige Program

2013 Baldrige Performance Excellence Program | International Adoption About 100 performance excellence programs worldwide

2013 Baldrige Performance Excellence Program | Widespread U.S. Participation ● Large and small organizations ● Internal business excellence programs ● College and university courses ● Accreditation ● Consultants ● Private-sector support

2013 Baldrige Performance Excellence Program | Baldrige Award Participants ● 95 Baldrige Award recipients (101 awards) ● 1,601 award applications ● More than 9,100 examiners trained

2013 Baldrige Performance Excellence Program | Baldrige Award Recipients Presentations to all sectors Quest for Excellence ® and regional conferences Influence on customers/suppliers Seminars and workshops Articles

2013 Baldrige Performance Excellence Program | The Bottom Line: Results Improved outcomes for products, services, and processes

2013 Baldrige Performance Excellence Program | Returns on Investment in Performance Excellence: 2013 Baldrige Award Recipients

2013 Baldrige Performance Excellence Program | Pewaukee School District From 2008 through 2012, achieved a higher graduation rate than other county, state, and nearby high-performing districts

2013 Baldrige Performance Excellence Program | Sutter Davis Hospital Sustained high levels of performance in many health care and patient- focused process results

2013 Baldrige Performance Excellence Program | For More Information ● Criteria booklets and free Criteria content ● Self-assessment tools ● Organizational assessments ● Training, conferences, and executive education ● Award recipient profiles ● Case studies ● Connections to the Baldrige community (301)