ITS Help Us Help You! Jarrett Piner Dana Ward Tami Violette.

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Presentation transcript:

ITS Help Us Help You! Jarrett Piner Dana Ward Tami Violette

Wendia Jarrett Piner ITS Project Manager

Wendia – what can you do? Submit tickets: Incidents Service Requests Access Requests Lookup tickets: View Announcements:

Wendia – how do you access it? itsrequest.uncw.edu

How else can you submit a ticket? HELP (4357)

AskTAC

AskTAC – what can you do? Find Answers: Favorites: Filter By:

AskTAC – what can you do? Frequently Asked Questions: Announcements: Did you know:

AskTAC – what can you do? Support Links: Top Answers Tab:

AskTAC – how do you access it? asktac.uncw.edu Log in with your UNCW username and password

SkillPort Dana Ward Learning Systems Specialist

What is Skillport? Skillport is UNCW’s online training portal 6,600 courses 23,900+ books 6,100 instructional videos Leadership, team building, communication skills MS Office, Photoshop, Windows 8 Unlawful Workplace Harassment

Professional Development Learning programs Business and IT certifications HRCI (Human Resources Certification Institute) Microsoft Office Specialist on Microsoft Office 2010 or 2013 IT Professional certifications Certificate of Completion

Skillport – how do I access it?

Lifecycle Tami Violette Director, Classroom and Computer Technology Services

What is Lifecycle?

Lifecycle Criteria Primary computer Full-time Faculty/Staff Non-receipts areas Labs/Classrooms 5+ years old One in – one out

Timeline Aug/Sept – verify Lifecycle Contacts Sept/Oct – call sent to Lifecycle Contacts Oct/Nov – requests sent back to ITS Nov/Dec – ITS verifies requests Dec/Jan – machines ordered February – distribution begins

Who are the Lifecycle Contacts?

What Is Your Responsibility? One in – One out Work with Consultant on Trickle Down Track your computers Complete your inventory Notify your lifecycle contact when you’re “up”

Lifecycle Reference Info/Links SSRS Reports – to review your inventory ITSD Computer Tracking ITSD Computer Inventory by Dept To Transfer Computers Log in Click on Administrative Services tab Computer Transfers

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