WIA Administration Program Monitoring

Why Monitor Programs ? 20 CFR (b)(1) and WIA Sections 127 and 132 require the state to develop a monitoring system and plan to meet the requirements of 20 CFR (b)(2)(i-v) for the WIA Adult, Dislocated Worker, and Youth programs, and to ensure compliance with nondiscrimination and Equal Opportunity requirements. 20 CFR (b)(1) and WIA Sections 127 and 132 require the state to develop a monitoring system and plan to meet the requirements of 20 CFR (b)(2)(i-v) for the WIA Adult, Dislocated Worker, and Youth programs, and to ensure compliance with nondiscrimination and Equal Opportunity requirements.

Goals of WIA Monitoring Confirm that local areas comply with Federal and State statue and regulations regarding WIA Avoid “disallowed costs” Identify promising or best practices and share information with workforce system providers and partners

Goals of WIA Monitoring Identify areas requiring technical assistance Identify areas requiring technical assistance Determine what constitutes good and quality programs Determine what constitutes good and quality programs Evaluate program effectiveness and impact Evaluate program effectiveness and impact

How will CTDOL monitor ? Program Monitoring shall be conducted annually, usually during the month of May, but no later than June 30 th. Program Monitoring shall be conducted annually, usually during the month of May, but no later than June 30 th. Each local WIB will be scheduled for an onsite review which covers some portion of the new monitoring tool. Each local WIB will be scheduled for an onsite review which covers some portion of the new monitoring tool. The review will be conducted by a team from the CT WIA Administration unit. The review will be conducted by a team from the CT WIA Administration unit.

How will CTDOL monitor? Interviews Interviews Review of local area policies and program design Review of local area policies and program design Participant case file review Participant case file review

Each review will include entrance and exit interviews, in which the monitoring team and WIB representatives will review the process, logistics and preliminary results of the review. Each review will include entrance and exit interviews, in which the monitoring team and WIB representatives will review the process, logistics and preliminary results of the review. WIBS should be prepared to provide the necessary space, computer and access to information required. WIBS should be prepared to provide the necessary space, computer and access to information required. How will CTDOL monitor ?

Upon completion of monitoring, the following information will be provided: Upon completion of monitoring, the following information will be provided: Narrative report Narrative report Statistical analysis Statistical analysis Corrective action plan (If required) Corrective action plan (If required)

What tools will CTDOL use to monitor? The WIA Monitoring Tool & Guide has been developed to meet the requirements Code of Federal Regulations and WIA regulations. The WIA Monitoring Tool & Guide has been developed to meet the requirements Code of Federal Regulations and WIA regulations.

Funding Streams to be monitored Adult Adult Dislocated Worker Dislocated Worker Youth Youth NEG NEG

The following areas in each funding stream will be monitored: Eligibility and records review Eligibility and records review Delivery of services Delivery of services Quality of services Quality of services Service progression Service progression Service levels Service levels Activity levels Activity levels Exit strategies Exit strategies Analysis of costs and expenditures by program deliverables Analysis of costs and expenditures by program deliverables

5 Key Programmatic Areas to be monitored: Governance Governance Grant management Grant management Program service delivery Program service delivery Review of follow up services Review of follow up services Performance and accountability Performance and accountability

Governance Monitoring Components WIB Board of Directors WIB Board of Directors One-Stop Operator including: One-Stop Operator including: Memorandum of understanding Memorandum of understanding Priority of service and customer choice Priority of service and customer choice Registration Registration Core, intensive and training services Core, intensive and training services

Governance Monitoring Components One-Stop Operator including: One-Stop Operator including: Priority and special populations Priority and special populations On-the-Job (OJT) and Customized Job Training (CJT) On-the-Job (OJT) and Customized Job Training (CJT) Supportive services and needs-related payments Supportive services and needs-related payments

Governance Monitoring Components Youth Activities Youth Activities Out of school youth Out of school youth Concurrent enrollment of youth with adult/dislocated worker Concurrent enrollment of youth with adult/dislocated worker Training services for youth Training services for youth Youth summer employment Youth summer employment

Governance Monitoring Components Participant File Review including Participant File Review including Eligibility document review Eligibility document review Dislocated workers Dislocated workers Core services Core services Intensive services Intensive services Training services Training services Priority of services Priority of services Review of IEP Review of IEP

Governance Monitoring Components Participant File Review including Participant File Review including Review of ITA Review of ITA Review of supportive services and needs related services Review of supportive services and needs related services Follow up services Follow up services Review of case notes Review of case notes