©2010 Walgreen Co. All rights reserved. Focus on Patients, Choice, Support Glen Pietrandoni, R.Ph., AAHIVP Senior Manager HIV/AIDS and Hepatitis Walgreen Co

2 ©2010 Walgreen Co. All rights reserved. Waiting lists Complex system to navigate States budgets are tight More people need access to Rx programs Drug prices increasing Access to pharmacist/pharmacies Access to skilled professionals Continuity of care- multiple pharmacies Co morbidities What is best for the HIV consumer? Patient Access to Drugs Patient Access to Drugs Patient Access to Choice and Support Patient Access to Choice and Support

3 ©2010 Walgreen Co. All rights reserved. HIV Care Has Changed in 30 years… PLWHA deserve high quality care….not just drugs Convenience Respect Privacy Information Support Choice

4 ©2010 Walgreen Co. All rights reserved. Role of Pharmacists Dispensing drug Align refills/ clinical Drug Information Support for adherence Help to manage side effects Communication with provider Copay assistance/Billing issues Answer question- find solutions Privacy & Respect

5 ©2010 Walgreen Co. All rights reserved. What is the difference between pharmacies?  Friendly, empathetic, attentive customer service  Trained pharmacists- face to face options  Access- Convenience  Inventory in stock  Synchronized refills  Coordinate billing of co-pays  Communicate with providers  Give patients adherence tips  Participate in community events  Notify patients 3 to 5 days before refills  Option for free delivery  Certified pharmacists  Trained technicians

6 ©2010 Walgreen Co. All rights reserved.

7 Shows all wag locations filling HIV Rx/day (at least 1 rx/day). Points to potential COE opportunities. Visually shows the top HIV filling stores in the market Shows which wag stores are serving the strongest HIV potential trade areas Shows HIV competitors reported by market managers – not an exhaustive list of hiv competitors Shows relative strength across medical buildings in terms of HIV revenue. Points to potential HIV onsite opportunities. Directionally points to HIV hot spots in the market as a starting point on where best to locate HIV services. Understanding HIV Communities

8 ©2010 Walgreen Co. All rights reserved. Specialty Pharmacy Coverage (current) 8

9 ©2010 Walgreen Co. All rights reserved. HIV Centers of Excellence PATIENT CARE Cultural competency Specialized training HIV drugs in stock Delivery available Adherence support Access to financial assistance HIV.Walgreens.com COMMUNITY PHARMACIES HIV RETAIL PHARMACIES HIV RETAIL PHARMACIES CALL CENTER PHARMACIES

10 ©2010 Walgreen Co. All rights reserved. Greater Than AIDS is Walgreens’ primary marketing platform to drive awareness of COE services and deliver HIV information and services to customers. Greater than AIDS A Public Information Partnership on HIV/AIDS

11 ©2010 Walgreen Co. All rights reserved. Vision Statement To become the most trusted national provider of high quality care and support for people living with HIV. We want to be part of the solution

12 ©2010 Walgreen Co. All rights reserved. 12 THANK YOU!

13 ©2010 Walgreen Co. All rights reserved. HIV CoE Patient Experience Pharmacist or technician Day 25 7 day Pharmacist call Pharmacist Day 37

14 ©2010 Walgreen Co. All rights reserved. Current Locations (555) MarketCOEs Arkansas3 Arizona21 California70 Colorado10 Connecticut16 DC1 Delaware6 Florida51 Georgia24 Illinois25 Indiana11 Kansas2 Kentucky3 Louisiana14 Massachusetts15 Maryland6 Minnesota7 MarketCOEs Missouri14 Mississippi 6 North Carolina 12 New Jersey 19 New Mexico3 Nevada6 New York60 Ohio 5 Oklahoma5 Oregon5 Pennsylvania15 Puerto Rico22 South Carolina 2 Tennessee25 Texas48 Utah1 Virginia1 Washington10