Professor Michael J. Losacco CIS 1150 – Introduction to Computer Information Systems Information Systems Chapter 10

Chapter10 2/16 Overview Discuss Organizational Flow of Information Describe Organizational Management Levels Discuss Information Systems Distinguish Different Information Systems Differentiate Data vs. Knowledge Workers Discuss Expert Systems

Chapter10 3/16 Organizational Information Flow Challenges Manage Large Amount of Information Extensive Geographical Area Disparate Groups of People Business Intelligence Business Process Management Business Process Automation

Chapter10 4/16 Organizational Information Flow Functions Accounting Marketing / Sales / Distribution Plan, Price, Promote, Sell, and Distribute SFA, SCM, JIT, ERP Human Resources

Chapter10 5/16 Organizational Information Flow Functions Production Create Finished Goods Using Raw Materials CAD, CAE, CAM, CIM, MRP Research Identifies, Investigates, and Develops New Products

Chapter10 6/16 Organizational Information Flow Managerial Levels Supervisors Operational Monitor Day-to-day Events Middle Management Tactical Implement Long-term Goals Top Management Strategic Plan Future Growth and Direction

Chapter10 7/16 Organizational Information Flow Information Flow Supervisors Detailed, Very Current Information Keep Operations Running Smoothly Middle Management Weekly or Monthly Reports Need to Develop Budget Projections Top Management Summarized in Capsule Form Reveal Overall Condition of Business Also Need Information from Outside

Chapter10 8/16 Information Systems

Chapter10 9/16 Accounting Sales Order Processing Accounts Receivable and Payable Inventory and Purchasing Payroll General Ledger Finance Budgeting and Forecasting Cash Management and Investment Analysis Transaction Processing Systems

Chapter10 10/16 Management Information Systems Produces Standardized Reports Summarizes Data in Structured Form Report Types Periodic Produced at Regular Intervals Exception Calls Attention to Unusual Events Demand Produced on Request

Chapter10 11/16 Decision Support Systems Data Analysis Tool Parts User (Decision Maker) System Software (Operating System) Data Internal and External Data Decision Model Strategic / Tactical / Operational Reengineering

Chapter10 12/16 Executive Support Systems Designed for Top Management Information About Company's Performance Communication Links to Other Executives Retrieve Information from External Databases

Chapter10 13/16 Other Information Systems Information Workers Data Worker Distribute and Communicate Information Secretaries and Clerks Knowledge Worker Create Information Engineers and Scientists

Chapter10 14/16 Other Information Systems Office Automation Systems (OAS) Supports Data Workers Managing Documents, Communicating, and Scheduling Project Management Schedule, Plan, and Control Project Resources Videoconferencing Systems Knowledge Work Systems (KWS) Supports Knowledge Workers Create Information in Their Areas of Expertise

Chapter10 15/16 Expert Systems Expert System Captures & Stores Knowledge of Experts Knowledge Base Subject Knowledge & Experiences of Experts Imitates Human Reasoning & Decision Making Inference Rules Logical Judgments Applied to Knowledge Base Artificial Intelligence Make Decisions in Real-life Situations

Chapter10 16/16 Careers in IT Information Systems Manager Create / Implement Computer Policy and Systems Master's Degree In Business Strong Technical Background Strong Leadership Able to Communicate in Technical and Nontechnical Terms Annual Salary of $92,000 - $125,000