1 Libraries & RLR Remit Academic Services– Serving the teaching/research needs of students and staff, subject librarians, reading lists, expert subject knowledge Accommodation Management – Support for library buildings, internal/external staffing reqs, 24/7 opening, central store, building projects, space management Centre for ePortfolio Development – Autonomous centre, externally funded projects working with a range of partners within the University and beyond Centre for Research Communications – Support for research communications, open access projects/activities, SHERPA, largely externally funded projects/services Collection & Access Management – Acquisitions, cataloguing and management of digital and print collections Learning Technologies – Development, support and promotion of e-learning. Academic support, user groups, new technology developments, project management Library Customer Services – Provision of frontline services across UoN sites Manuscripts, Special Collections & Archives – Hold the University’s manuscripts, archives & special printed book collections. Conservation, digitisation, reader services

2 IT Services Remit IT Support - academic IT liaison services, desktop services, academic licensing support, and staff desk-side support Systems and Security - IT systems infrastructure, development and support. Including , internet access, IAM, SNS, IT security, technical architecture, and supplier relationship management Data centre services – system hosting, monitoring and maintenance Networks - voice and data network infrastructure, development and support Research Computing – research support, research applications, research storage services, and HPC Web Technologies - Intranet Portal, web development, mobile App services IT Customer Services - IT helpdesk, computer room support, direct IT support for students, Teaching Room Services including AV, VC, and language lab support, UoN switchboard Service Quality - service definitions, change, problem and incident management, business continuity and continuous service improvement

3 Corporate Systems Remit Account Boards – Regular meetings with UoN areas to ensure business systems requirements (strategic/operational) are captured, assessed, actioned Business Analysis – Working with UoN to identify business needs and determine appropriate solutions to issues/problems Corporate Systems – Maintenance, management of core UoN business systems, including development, administration and support Database Administration – Installation, configuration, upgrades, administration Management Information – Monitoring project activity/provision of centralised reports Project Management (PM) – Provision of dedicated PM support for key projects Programme Management – Planning, co-ordination, support of multiple projects Research Services – Access to Gartner and industry research to inform existing activity and for horizon-scanning purposes Resource Planning – Capture, tracking and on-going management of development resource to ensure appropriate skills are in place for key projects/pieces of work