Presenting SharePoint as a Service Back to Your Organisation OSP223 Jeremy ThakeGarth Luke Chief Architect GM, Australasia | Vice President of SalesAvePoint

Jeremy Thake

Agenda Presenting SharePoint as a service Drawing the line between IT and the business Key services Measuring adoption and ROI © 2012 AvePoint, Inc. All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written consent of AvePoint, Inc.

Agenda Presenting SharePoint as a service Drawing the line between IT and the business Key services Measuring adoption and ROI © 2012 AvePoint, Inc. All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written consent of AvePoint, Inc.

Compliance

Appropriateness

Discoverability

Infrastructure and Storage

“Governance is the set of policies, roles, responsibilities, and processes that guides, directs, and controls how an organisation’s business divisions and I.T. teams cooperate to achieve business goals.” Microsoft – Presenting SharePoint as a service

Corporate GovernanceIT GovernanceSystem Governance SharePointSAPLotus Notes Presenting SharePoint as a service

Requirements for IT Governance SharePoint as a Service PolicyProcessPeopleTech Presenting SharePoint as a service

BUSINESS GOVERNANCE MANAGEMENT SERVICE BUSINESS

Personal/My Sites Governance Visibility Project/Team Sites Community Sites Portal Presenting SharePoint as a service

People IT Architects IT Operations SharePoint Admins Intranet owners Departmental owners Functional owners Business Owners Finance Legal HR Corp Communications Management Information Back Office Presenting SharePoint as a service Executive Sponsorship

CustomisationAdoption Continuous Improvement Operations Information Architecture Information Management Project ManagementLeadership Infrastructure Presenting SharePoint as a service

 Encouragement  Resource intensive  PowerShell scripts  3 rd Party products  Custom apps  3 rd Party platform AutomatedSemi-AutomatedManual

© 2012 AvePoint, Inc. All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written consent of AvePoint, Inc.

Service Application Configuration and Data Farm Web Application Service Application Zone Content DB Site collection Top-level site List/Library [Folder] Item / Document Sub site Security Permissions Features SSL SharePoint Service Isolation Quotas Security Permissions Ownership (Full Control) Web Application Blocked File Types Data Storage SLAs

Site collection Marketing Content DB Site collection HR Site collection Intranet Home HRMarketingFinance Optimised information architecture Farm Content DB TEAMS PEOPLE INTRANET

TEAMS PEOPLE INTRANET Farm Site collection Marketing Content DB Site collection HR Content DB Site collection Intranet Home HRMarketingFinance Optimised information architecture EXTRANET Extranet Farm

Content Farm PEOPLEINTRANETTEAMS Site collection Marketing Content DB Site collection HR Content DB Site collection Intranet Home HR Marketi ng Finance EXTRANET Extranet Farm Service Farm PROFILE SEARCH BCS METADATA Optimised information architecture

Content Farm PEOPLEINTRANETTEAMS Site collection Marketing Content DB Site collection HR Content DB Site collection Intranet Home HR Marketi ng Finance EXTRANET Extranet Farm TEAMS* Biz Crit Farm Content DB Site collection Finance Service Farm PROFILE SEARCH BCS METADATA Optimised information architecture

Content Farm PEOPLEINTRANETTEAMS Site collection Marketing Content DB Site collection HR Content DB Site collection Intranet Home HRMarketingFinance EXTRANET Extranet Farm TEAMS* Biz Crit Farm Content DB Site collection Finance LOB Farm Service Farm PROFILE SEARCH BCS METADATA Optimised information architecture

On-Prem Farm PEOPLEINTRANETTEAMS Site collection Marketing Content DB Site collection HR Content DB Site collection Intranet Home HR Marketi ng Finance EXTRANET Extranet Farm TEAMS* Biz Crit Farm Content DB Site collection Finance LOB Farm APPS Apps Farm Service Farm PROFILE SEARCH BCS METADATA Optimised information architecture

On-Prem Farm PEOPLEINTRANETTEAMS Site collection Marketing Content DB Site collection HR Content DB Site collection Intranet Home HR Marketi ng Finance EXTRANETTEAMS* Content DB Site collection Finance APPS Service Farm PROFILE SEARCH BCS METADATA Optimised information architecture

Agenda Presenting SharePoint as a service Drawing the line between IT and the business Key services Measuring adoption and ROI © 2012 AvePoint, Inc. All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written consent of AvePoint, Inc.

Approval Process Start Execute Request

Key services 1) Site Collection and Site Provisioning

Key services Profiles and Plans Semi-automated Governance Plan Backup Storage Manager ArchivingAuditor 1 hourTier 1 – SAN7 yearsFull 1 dayTier 2 – NAS3 yearsViews + Edits 1 weekTier 3 – Azure1 yearsViews

Key services End-to-End Policy Interface Example Service Offering or SLA OperationsGoldSilverBronze Backup1 hour1 day1 week Storage ManagerTier 1 – SANTier 2 – NASTier 3 – Azure Archiver7 years3 years1 year AuditorFullView + editsViews SharePoint SharePoint Designer EnabledDisabled Content DatabaseIsolated DBShared Quota100Gb50Gb10Gb

Key services Audience-targeted Services Policies Security Customisations Approval Process Business Contact Classification HR Gold HR Mgmt. AD Group Employee Site Template 3-stage AD User Employee Department Small Proj Div Bronze Projects Mgmt. AD Group Small Proj Site Template 2-stage AD User Project Size Sales Gold, Silver Sales Mgmt. AD Group Customer Site Template 1-stage AD User Customer Size

2) Site Collection Lifecycle Management Animation Key services BirthLifeInactivityEnd-of-Life Provisioned Change of purpose Change of business contact Change of Policy Archived from SharePoint Site inactivity triggered Deleted from SharePoint Lock before delete or archive Request for deletion or archive Lease expiry triggered

Key services 3) Site Re-certification

Key services 5) Granting / Removing Permissions

Key services 6) Transferring/Cloning Permissions

Key services 7) Content Move

Key services 8) Recover Content

Key services

Measuring adoption and ROI

Understanding the composition of your data is VERY important Data type usage is also equally important Both will help you make calculated architectural decisions

Comfort level vs. Cost of Storage What makes the most sense for SharePoint Data? Storage1 TB Cost / GB / Month$12$7$1 Storage Cost / Month$12,000$7,000$1,000 Cost Savings / Year-$60,000$132,000 Tier 1 SAN Tier 2 NAS Tier 3 Cloud

Real World Scalability Examples

Optimised information architecture Optimization AutomationReporting SharePoint as a Service Identify ServicesProvide Process Policy Identify expertsSet expectations

Breakout Sessions OSP314 - Introducing the New SharePoint OSP223 - Presenting SharePoint as a Service to your Organisation OSP321 - Introducing the New App Model for Office and SharePoint Fri 08:15 - OSP331 - Voice of the Customer: Office 365 Fri 11:30 - OSP433 - Application Hosting Models in SharePoint 2013 Find Me Later At Jeremy Thake – The bar ;-) Mark Rhodes – The bar next to Jeremy ;-)