LifeWorks Employee Assistance Program Employee Orientation

© 2008 Ceridian Corporation. All rights reserved. Agenda for Today Overview of the LifeWorks Integrated Employee Assistance Program (EAP) Products and services available How to access the program Please feel free to ask questions as we go along!

© 2008 Ceridian Corporation. All rights reserved. Key Features LifeWorks is available to you and anyone covered by your benefit program (e.g., spouse, children). LifeWorks is part of your benefit package and is available at no cost to you and your family. LifeWorks is a national, bilingual, 24/7 service. It’s easy to access: Call toll-free or go online! We offer support in-person, on the telephone or via the web site Most importantly - LifeWorks is CONFIDENTIAL! Your employer will never know if/when you access the service.

© 2008 Ceridian Corporation. All rights reserved. Confidentiality Confidential vs. Anonymous Limitations Intake Process

© 2008 Ceridian Corporation. All rights reserved.

© 2008 Ceridian Corporation. All rights reserved. LifeWorks Online

© 2008 Ceridian Corporation. All rights reserved. My three year-old won’t share… What should I do? LifeWorks can help!

© 2008 Ceridian Corporation. All rights reserved. Parenting Telephonic support, in-person counseling, on-line resources “New Parent Kits” for expecting moms and dads Child care locator “Career Cruising” for Teens Child development Single parenting / blended families Pregnancy, infertility and adoption Summer camps and holiday planning Safety kits, CDs, booklets and articles

© 2008 Ceridian Corporation. All rights reserved. A Sample of Parenting CDs

© 2008 Ceridian Corporation. All rights reserved. Education Telephonic support, customized searches, booklets, CDs and articles on topics such as: Selecting a School Homework and Grades School Safety Special Needs Talking with Teachers Colleges and Universities Alternatives to College Continuing Education

© 2008 Ceridian Corporation. All rights reserved. My great aunt in Calgary needs a nursing home. Can you help me find one? Yes we can!

© 2008 Ceridian Corporation. All rights reserved. Eldercare Searches for in-home care services Searches for residential care and housing facilities Research on issues such as Alzheimer’s, dementia, and other topics Safety kit, booklets and articles available Resources on “Elder Fraud” In-person or telephonic counselling for the elderly and their caregivers

© 2008 Ceridian Corporation. All rights reserved. Mid-Life and Retirement Telephonic and in-person counselling support, as well as CDs, booklets, and articles on topics such as: Growing as a Couple Midlife Health Relationships in Midlife Life Planning / Priorities in Midlife Work and Careers in Midlife “Empty Nest” Syndrome

© 2008 Ceridian Corporation. All rights reserved. How come there’s always more month than money?

© 2008 Ceridian Corporation. All rights reserved. Financial Telephonic counselling with Certified Financial Planners Budgeting issues (using our Financial Management Planner) Financial Planning (e.g., retirement planning, RRSP/RESP, estate planning) Financial Consultations (e.g., mortgages, collections, tax issues, consolidation) Kits, booklets, articles

© 2008 Ceridian Corporation. All rights reserved. My daughter has broken out in a rash. What exactly does poison ivy look like?

© 2008 Ceridian Corporation. All rights reserved. Health Line Immediate, 24/7 telephonic access to a registered nurse When it is difficult to get access to a doctor: at home at the cottage in your car

© 2008 Ceridian Corporation. All rights reserved. Health and Wellness Telephonic nutritional counselling with a Registered Dietician through our “Eating Well” Program Research on health and wellness related information Kits, booklets, CDs and articles Online Smoking Cessation Program

© 2008 Ceridian Corporation. All rights reserved.

How can I get ahead at work?

© 2008 Ceridian Corporation. All rights reserved. Work and Career Telephonic support, in-person counselling, on-line resources Co-worker relationships Shift Work, telecommuting Developing your career Relocation Interpersonal and Communication skills Time management Organizational change

© 2008 Ceridian Corporation. All rights reserved. Work and Career Online

© 2008 Ceridian Corporation. All rights reserved. Legal Speak directly to a lawyer, on the telephone at NO COST! Most areas of law covered: family, criminal, wills / estates, immigration, real estate, etc. Only exception – Employment/Business Law Up to 25% discount off ‘in-person’ lawyer referral – includes a free 30-minute consultation

© 2008 Ceridian Corporation. All rights reserved. Everyday Issues Check out the website or call us for helpful information on: Buying and leasing cars Home repairs and re-modelling House cleaning and lawn care Community information Consumer resources And much, much more!

© 2008 Ceridian Corporation. All rights reserved. Let us research it for you… or call us with your research request – we’ll take the time so you don’t have to! Looking for a new doctor or dentist? Need information on a medical condition? Health conscious? Workout facility, nutrition store Writing a speech? Presentation? Moving? Triple A hockey camp? Scout or Girl Guide chapter in your area? Looking for wedding resources? Unique requests

© 2008 Ceridian Corporation. All rights reserved. Emotional Well-Being Telephonic and in-person short term, solution-focused counselling for many issues including: Relationship, marriage and family issues Mental health concerns such as depression, grief and loss, or stress management Addiction and recovery Balancing work/life Divorce and separation Violence and crisis Ceridian Depression Centre

© 2008 Ceridian Corporation. All rights reserved. Ceridian Depression Centre

© 2008 Ceridian Corporation. All rights reserved. Ceridian Depression Centre

© 2008 Ceridian Corporation. All rights reserved. Reminders… LifeWorks is part of your benefit package and is available at no cost to you and your family. LifeWorks is a national, bilingual, 24/7 service. We offer support in-person, on the telephone, through research requests, booklets, CDs and kits, or via the web site Most importantly - LifeWorks is CONFIDENTIAL!

© 2008 Ceridian Corporation. All rights reserved. How Do I Access LifeWorks? Toll-free: (English) TTY/TDD: On-line: User ID: Password:

© 2008 Ceridian Corporation. All rights reserved.

© 2008 Ceridian Corporation. All rights reserved. Summary Overview of the LifeWorks Integrated EAP Products and services available How to access the program