Cloverleaf and TeamTrack Teresa Franklin Trnsport Product Manager October 26, 2006

Cloverleaf Overview

Cloverleaf Web site developed and hosted by Info Tech – Trnsport information and software updates Newsletters, TRTs, Contacts, Status Reports Call Tickets, TMRs, Work Plans, Ballot Hosts TUG Web Site and several List Servers Trnsport NGT Forum and preview site access Much more… Are you a member? To request a Cloverleaf Account, send an to:

Standard Documents on Cloverleaf Current and past Fiscal Years MSE Work Plan 5 Fiscal Year Long Range Work Plan Agency Implementation Status Matrix Agency Status Report Maintenance Status Report Supported Releases Platform Status TTF Meeting Minutes

Public Home Page Become a Member

Member Home Page

NGT Page

NGT Forum Index

NGT Proposal Forum

Electronic Request Form (ERF)

Browse Call Tickets

Browse TMRs

Welcome to TeamTrack

TeamTrack Advantages Ability to submit a call ticket and obtain the call ticket number in real time (use instead of ERF) At-a-glance view of all outstanding call tickets and TMRs reported by your agency Directly add notes and attachments to call tickets and TMRs One interface to easily view, search and run reports with links to related items Used by Beta sites to log pre-release issues Used by TTF for Action Item tracking and review of call tickets and TMRs Easier for Info Tech to maintain and apply custom enhancements and reports

Agencies Participatingin Beta Testing of External Use of TeamTrack Agencies Participating in Beta Testing of External Use of TeamTrack Alabama Michigan Nebraska Tennessee Vermont Virginia

TeamTrack Beta Results and Next Steps Issue with ing of notes - support request submitted to Serena (TeamTrack vendor) 25 beta test call tickets submitted successfully Functionality going live November 2006 –Notification to EUDs, Members and on Cloverleaf Home Page with How To Guide –Upon login, user has access to their agency’s data –Cloverleaf call ticket and TMR browsers will remain to allow access to issues reported by all agencies

TeamTrack Basics To access TeamTrack, go to: Each Cloverleaf member will be notified, via , of their user name and password. User name same as Cloverleaf ID but a different initial password Agencies determine who at their agency can submit call tickets as well as modify call tickets and TMRs Report TeamTrack issues to:

Solutions Toolbar Item List Frame

TeamTrack Solutions Toolbar Home – Return to Home Page listing all active items for your agency Submit – Log a new Call Ticket or Support Request. TMRs are created by ITI via call tickets Search - Search for items by keyword, item number, product, or other criteria Reports - Opens the Report Maintenance page containing list of available reports provided by ITI. Reports contain links to item detail

Organization and Contact fields will be pre-populated, based on your login. Call Ticket Type: Enhancement General Maintenance Error Warranty Error Title – Summary of issue Description – Fully describe the issue being reported Priority – Urgent/Critical, High, Medium. Low Product – Select module from the drop-down list Release – This drop-down list is dependent upon the Product value Client OS – Select the operating system for the computer involved Required Call Ticket Fields

For issues being reported from a Client/Server environment, complete these platform fields. Default Region is Production, change if this issue is regarding your Test or Future region

Once your call ticket is submitted, a similar summary screen will be returned, including the new Call Ticket Number. Customer Support will be notified of this new support request and begin working on the resolution. Actions: add comments, files and link related items

To exit TeamTrack properly and release the concurrent license, select the Exit link in the top right of any screen.

Questions? TeamTrack Contact Information –Darleen Randall, Customer Support –Matt Elias, Release Manager and Administrator or

Cloverleaf and TeamTrack Teresa Franklin Trnsport Product Manager October 26, 2006