MAX’S RESTAURANT Team 2 Dina Alshawwa Diana Gonzalez Michael Pohyar Jamie Stotler
Statement of Values OUR EMPLOYEES ARE CRITICAL TO OUR SUCCESS We value their proficiency, expertise, knowledge and vision. We know that, driven by the imagination and enthusiasm of our employees, our company’s potential is unlimited. We are committed to treating all employees with the utmost respect, trust, and compassion. We foster leadership through competence, creativity and teamwork. Through empowerment, we treat all of our employees as partners to the company. We protect and encourage the freedom of thought and expression. In addition, we are committed to sustain a healthy work environment all the times. OUR CUSTOMERS ARE CRITICAL TO OUR SUCCESS We are customer-focused and responsive, sensitive to cultural realities and driven to exceed our customers’ expectations. We treat all of our customers with the utmost respect and care that they deserve. Customer satisfaction is our number priority, therefore we only deliver the best quality service. OUR PRODUCTS AND SERVICES ARE CRITICAL TO OUR SUCCESS Quality is defined and emphasized of all facets of who we are and how we conduct ourselves. It is an essential component in each product and service, every time, all of the time. We will adhere to the Department of Health’s food and safety guidelines at all times. OUR COMMITMENT TO STAKEHOLDERS, THE COMMUNITY, AND THE ENVIRONMENT Our shareholders/stakeholders commitment to our growth shall be rewarded in our efforts towards achieving the highest returns possible. In representing our collective interests, we, both as a team and individually, are accountable for upholding the highest standards ethical standards, including honesty, fairness, and integrity in all aspects of our work and relationships. We act transparently and fulfill our commitments as responsible citizens and team members. Our community is both who we are and who we serve. We are dedicated towards serving our community by being active volunteers, and supporting local charitable organizations and educational programs. We remain devoted to upholding our social responsibility. Our environment is critical to our future as a people. We pledge to minimize our impact to our precious environment and support sustainable energy, agriculture, pollution reduction, and other Green practices, whenever possible.
Our Values The values that we will incorporate into our statement as to ensure our success, include: Respect (for diversity, for one another, for our customers, for our community, for our environment); Quality (in service, in products, in our collective efforts); Integrity (transparency, honesty, truthfulness, and trust for each other as well as our relationships with customers, shareholders/stakeholders, contractors/suppliers, and community); Compassion (for one another and our community in times of desperation); Social Responsibility (acting in a moral and ethical manner relative to each other and our relationships with others); Sustainability (acting in a manner that aids in preserving our environment and minimizing our environmental impact.
Our Community We will manage aspects of our community involvement and relations by encouraging our employees to volunteer, by dedicating a portion of our proceeds (quarterly) and products (foods and services) for charitable donations to local community organizations, services, and educational programs. Community organizations chosen to influence our operations and success will be relative to varying factors such as membership size, financial strength, access to resources (human, technological, etc.), their proximity to Max’s, and their demographic composite relative to the demographical composition of our target market. Max’s Restaurant volunteer efforts include, but are not limited to: Organizing food banks, volunteering to assist in community cleanup's, toy drives, and fundraisers for local schools. Providing meals for needy seniors, veterans, young mothers, and homeless shelters. Organizing annual cookouts for local firefighters, EMT, and police officers. Donating old uniforms and clothes to various churches and shelters. Conducting eating contests, where admission funds are donated to children's hospitals, cancer research, and AIDS awareness organizations. Participating in initiatives to help end childhood obesity by educating the community on better ways to feed their children. Max's will incorporate a healthy menu for children to support this plan. In order to involve our target market (colleges and universities), we will help other organizations promote awareness for healthier lifestyles to college students as well. (i.e. an "anti-Freshman 15" campaign) Participating in Walk-a-thons and charity bike rides. Sponsoring a “rebuild-our-community” event, where we will work with local contractors and employee volunteers to help revive community churches, schools, or help families in need of repairs to their homes. Sponsoring blood drive and offering incentives to employees for donating. Participating in “Earth Day” events to show its commitment to save the environment, such as “Plant-A-Tree” or “Keep Your Beach Clean”. Managing signup sheets in the restaurant for volunteer opportunities and offering bonuses for employees who perform volunteer work. Running internship programs to strengthen the entrepreneurship’s spirit among the youth which can have a great effect on the future of the country.
Workforce Diversity Max’s Restaurant values our commitment to respecting all employees and sustaining a positive working environment. As such, the following plan has been enacted to integrate diversity on the workplace: We will incorporate equal opportunity employment practices that prohibit discrimination of any kind (race, color, religion, sex, sexual orientation, national original, age, handicap, etc) and assimilate this methodology relative to our practices in hiring, firing, promoting, compensating, any employee or prospective employee. In doing such, we will strictly adhere to the Uniform Guideline on Employee Selection Procedures, the Equal Pay Act of 1963, the Age Discrimination in Employment Act, the Americans with Disabilities Act of 1990, Affirmative Action, the Civil Rights Bill of 1968, the EEOC Guidelines on Sexual Harassment, National Origin Discrimination, Discrimination Because of Religion, as well as other local, national, and federal laws. We will perform a job analysis where our management team can subsequently determine the skills, duties, and knowledge required for performing various jobs within the organization. The scope if this assessment will more specifically address what qualifications are required to execute relative positional tasks. Our management team will launch a company-wide diversity campaign, communicating the importance of diversity and highlighting how a diverse workforce is linked to higher engagement and increased company morale. We will re-affirm our commitment towards embracing and promoting diversity within our organization. To coincide with a company-wide diversity campaign, our management team will implement a diversity-related education and training program for the entire organization, developing the program in-house or hiring a consultant to assist with its creation. Our management team will encourage and support the formation of employee resource groups, or ERGs, dedicated to promoting diversity throughout the organization. These groups, which would be established and facilitated by our employees, could be based on aspects of diversity that employees have in common with one another. The ERGs also could provide recommendations to senior management on endorsing diverse events and causes, such as an LGBT fair or working with minority-owned business suppliers. As an organization, we will consider implementing an internal awards program to recognize employees who demonstrate a commitment to diversity and inclusion. For example, we may opt to provide diversity awards to employees who help drive the successful integration of diversity, equity and fairness principles into the practices and processes of our company. Our management team combined with the efforts of internal and external agents, will conduct an audit relative to that of our practices and statistical analysis of our gender wage gap, promotion selection process and hiring and termination policies. Such an audit could reveal important information that can be used to implement any key fundamental changes. For example, our organization could perform an analysis of its past 10 promotions to ensure they were performance-based, not bias-based on diversity factors such as age, tenure or race. Implement an internal diversity management system to ensure that guidelines are being followed throughout the organization and that the program is all inclusive. Diversity management will contribute to a positive work environment and result in increased productivity and job satisfaction.
Recruitment Max’s Restaurant recruitment efforts will encompass an array of techniques that will align with our diversity management plan. These methods comprise of: Creating a diverse workforce which include both visible and invisible factors of diversity. Visible factors are race and gender; the invisible factors are religion, work style, sexual orientation, geography background, etc. First, we will create a diverse group of candidates. This is done by recruiting from different areas each time, with different methods of recruitment, and being creative. We will use methods such as job fairs at colleges, high school career days, develop relationships with diversity-related organizations around the area, and sponsor community events all around the state to pull in different candidates. Posting job openings publicly to inform all current employees and external parties and attract more interests in the positions available. Interviewing candidates based on specific work related qualifications and exclude factors such as common interests or schools. There will be a diverse panel conducting interviews. Obliging by EEO laws and participating in Affirmative Action programs. Discrimination will not be tolerated in our recruitment and hiring efforts. Placing ads through multiple sources (monster.com, careerbuilder.com, local newspapers, magazines, different radio stations) to order to obtain a diverse group of job candidates. Highlighting the diverse work environment to attract more recruits, whereby our marketing materials don't show one specific race, sex, etc. but represents an array of groups.