Service with new technology Alexis Kahlmann & Erik Sörnäs Coor Service Management

Driving forces behind innovations within FM Emerging sustainabilty Evolving workspace, workplaces and -styles Maturing markets Improved talent management Rise of Big Data Claims on new technology: increase cost efficiency, quality and image!

Innovations in this presentation ●Non service specific ○Mobile devices ○SmartResponse QR ○Utilization measurements ●Soft FM ○SmartFlow ○Integrated ID-card management ●Hard FM ○Level meters for waste ●Industry specific ○Ultrasound technology at NKS | 4

Mobile devices and RFID technology are used to improve quality and increase efficiency ●Real time data capture on location ●Personalized work-instructions pushed out in real time ●Less duplication of work and smarter use of resources

Through SmartResponse, the service user can report problems with their own smart phone in an easy way ●Fault reporting through scanning of QR codes ●Simplified process leads to higher reporting ratio ●Improved quality at marginal cost

With wireless sensor technology, organizations can get information on utilization of desks and conference rooms ●~ 50 % utilization of offices on average ●Big potential savings in space reductio ●Trend towards activity based offices continues ●Provision of accurate and complete utilization information | 7 Firewall

SmartFlow enables a more efficient and personalized delivery of post ●Reduced postal volumes ●New office solutions ●New technology ●Efficient and personalized post delivery solution | 8

SmartFlow process Confidential - for internal use only Level 2 Level 1 Level E Level -1 Each letter / package is marked with a unique number that is communicated to the receiver The letters are placed in numerical order and is delivered to the delivery point Notifications are sent to recipients (via or SMS) Recipients get their mail at the delivery point The item will remain in the delivery point for a few weeks. Mailservice coor.com Recipients can change their personal settings via a personal login page Outgoing mail is also left at the delivery point

A photo station integrated with an automatic order flow makes the ID-management process more efficient ●ID-card management normally a manual and costly process ●Long lead times not unusual ●Automatic order management flow dramatically reduces cost and lead times | 10 Photo station Approva l Access Control Notificat ion Web form Card delivered

Level meters alert FM personnel when preset levels of waste, copy papers etc. are reached ●Work rounds on set intervals often pointless ●Level meters notify personnel at set levels when service is needed ●Better quality and improved efficiency | 11

Ultrasound-technique will be used at NKS hospital to monitor patients and optimize service flow ●BIM categorization of all building components ●Communication based on ultra sound receivers and tags ●Benefits both core business and support services | 12

| 13 For more information, please contact Alexis Kahlmann, , Erik Sörnäs, ,