Last Updated: 07/01/ CSG Release 11 - Effective 07/01/2002

E-Commerce A Mouse Click Away Customer Profile Creation Paperless ASR Requests Early Validation & Error Prevention Data Integrity 2

Logging into CSG CSG main menu Finding help in CSG Pre-order Validations Service address validation CFA information search SONET ring information search Order Processing ASR order processing menu –Creating a new ASRCreating a new ASR –Creating / Updating “User Profile Defaults”Creating / Updating “User Profile Defaults” –Expedite Charge MessageExpedite Charge Message –Validate CFA / SCFAValidate CFA / SCFA –Validate Service Address on the SALI pageValidate Service Address on the SALI page DLR Retrieval and Display Order Tracking ASR Status Retrieval –ASR Status DisplayASR Status Display –ASR Status DefinitionsASR Status Definitions –Retrieve /View DD/PTD Status DisplayRetrieve /View DD/PTD Status Display –The Clarification RequestThe Clarification Request –Retrieve / View Confirmation Notice (CN)Retrieve / View Confirmation Notice (CN) –Retrieve / View Design Layout Record (DLR)Retrieve / View Design Layout Record (DLR) ASR Status Tracker Proactive Notification Contact Information Table Of Contents 3

Type your Login ID. Type your Password, given by the CSG system administration. Click ‘Continue’ to proceed. If the typed information is incorrect, click the ‘Clear All Fields’ button and retype the Login ID and password. ALLCAPITALS Logging Into CSG 4

CSG Main Menu The Pre-Order Validation function can be used to verify Service Address, CFA, and SONET Ring information prior to issuing ASRs, in Vz East only at this time. These functions will become available for Vz West ASRs in the future. Order Processing functions include ASR Order Processing and DLR Retrieval. Order Tracking includes ASR Status Retrieval, ASR Status Tracker and Proactive Notification. ASR Status Retrieval can be used to view the status of any ASR sent to Verizon for any state regardless of how it was sent. 5

The ‘Help’ link is at the top of each page after the main menu. Click on “Help” and the Help /User Guide will open in a new browser. This page provides a link to “Contact Us” information, CSG Web-Based On- Line Training, the CSG User Guide, Tutorial, FAQs, Hot Tips, & the Getting Started Access Request Form. Finding Help in CSG 6

Pre-Order Validation Pre-Order Validation Functions: Service Address, CFA Information Search, SONET Ring Information Search. Performing these functions prior to issuing an ASR, may help reduce the need for Sups. 7

Select the desired search criteria by clicking the drop-down menu which contains: –Search by Address (SA) –Search by AHN (assigned house number) –Search by Telephone Number Click the ‘Search’ button to proceed. Service Address Validation 8

Populate the required fields on this page Click the ‘Search’ button to proceed. Service Address Validation Search By Address Drop Down Menu 9

Service Address Validation Successful Find This page is displayed with an exact match. The Serving Wire Center CLLI Code and LSO (NPA/NXX) are displayed. With an unsuccessful find, an error message will be displayed. 10

Service Address Validation Multiple Address List When an exact match is not found, this page is displayed with alternatives. Select from the Multiple Address List by clicking on the radio button. Click the ‘Search’ button at the bottom of the page to continue the search. RADIO BUTTONS 11

Service Address Validation Address Search Range Results Use the data from this list to create a more correct service address, if appropriate. Return to the Service Address Validation Page via ‘CSG Main Menu’ button. Or click the ‘Previous’ button to return to the search selection page. NOTE: For AHN searches, this page may be displayed with a list of AHN Ranges. 12

Select the search criteria from the drop down menu Search by: –CFA list –CFA details –CFA channel details Click the ‘Search’ button Circuit Facility Assignment (CFA) Search 13

CFA List Retrieval To retrieve a CFA list: Populate the ‘A’ Location, ‘Z’ Location, and select the ‘State’. Click the ‘Search’ button to proceed. 14

CFA List Retrieval Display Clicking on a blue underlined ‘Facility Designation’ will initiate a ‘CFA Details Search’. With a successful search, the CFA List Information is displayed. With an unsuccessful search, an error message will be displayed. 15

CFA Details Search To retrieve by CFA Details (Facility): Enter the ‘Facility Designation’ Select the ‘Facility Type’ Populate the ‘A’ & ‘Z’ Locations Select the ‘State’ Click the ‘Search’ button to proceed. 16

CFA Details (Channel) Display Clicking on a blue underlined ‘Channel’ will initiate a ‘CFA Channel Details’ search.. With a successful search, the CFA Information page with details is displayed. With an unsuccessful search, an error message will be displayed. 17

CFA Channel Details Search To search by CFA Channel: Enter the ‘Facility Designation’, select the ‘Facility Type’ & desired ‘Channel’. Populate the ‘A’ &‘Z’ Locations, and select the ‘State’. Click the ‘Search’ button to proceed. 18

CFA Channels Details Retrieval - Information Display With a successful search, the CFA Channel Information page is displayed. With an unsuccessful search, an error message will be displayed. 19

 Enter the appropriate ‘Facility Designation’.  Select the ‘Facility Type’ from the drop-down window.  Populate the ‘A and Z Location’ CLLI Codes.  Select the ‘State’ in which the circuit resides from the drop-down window.  Click on the ‘Search’ button.  The Ring Information will be displayed with a successful find.  An unsuccessful find will result in an error message. SONET Ring Information Search 20

When a match is found, the SCID and Equipment codes for the SONET Ring requested will be displayed along with the Bank Node Locations.  Click on a location in the highlighted Bank Node Locations section  The Bank Information will be displayed. SONET Ring Information Display 21

The Bank information includes: SCID, Bank Code, Relay Rack Code, Equipment Codes, Levels, STS, Group, VT, Status – Spare or Working. If the Status is “Working” the CLO, Activity Date, and Circuit ID are populated. SONET Ring Bank Information 22

Create and send an ASR to Verizon East. View available DLRs (no matter how Verizon received the ASR) for Verizon East Circuits by Circuit ID. Note: These functions are only available for Verizon East at this time. They will become available for Verizon West in the near future. Order Processing 23

All ASR Order Processing functions are available from this page. ASR Order Processing Menu 24

Creating a New ASR ASR Step 1: Select the service request type from the drop down menu. Then click the ‘Create New ASR’ button to proceed. 25

ASR Step 2: Type or Select the Circuit Quantity and select an Activity type. Select any Additional Forms needed. The forms listed are associated with each particular service. Click ‘Next’ to proceed. Selecting the ASR Forms Example: Special Access (Transport) 26

Creating a ‘User Defaults Profile’ To create or update a user profile, select ‘Create or Update a User Profile’ from the ASR Order Processing Page. Populate the desired fields and click the ‘Save’ button. This information will be pre-populated on subsequent ASRs. This function is optional, user-specific, and can be changed by the user as needed. Enter profile data 27 ASR Order Processing Page

Entering Data on the ASR ASR Step 3: Select the appropriate ‘ICSC’ code from the drop-down list. Enter the ASR data in the appropriate fields. Click the ‘Next’ button located at the top of the page. Note: The left menu displays all associated ASR pages based upon the “Create ASR” menu selections and each is also a link to that ASR page. Enter ASR data Left Menu 28

Entering Data on the ASR The Navigation, ASR Functions, Validations, and Form Functions buttons are at the top of each ASR page. The ASR Response pages, such as the SALI page, have the navigation buttons at the bottom of each page. NOTE: All pages of the ASR can be printed at once by clicking on “Print ASR user friendly version”. 29

Entering Data on the ASR NOTE When ‘Y’ is populated in the EXP (expedite) field, this notification message will pop-up. Click OK to continue populating the ASR. 30

Entering Data on the Service Specific Page ASR Step 4 Enter the ASR data in the appropriate fields. Check errors per page by clicking on the ‘Error Check’ button. Click the ‘Validate and Submit’ button, which appears on every page after all of the requested ASR pages have been accessed. Note: A “check mark” is displayed on the left menu when an ASR page has been accessed. Enter ASR data 31

Validate CFA/SCFA on the Service Specific Page ASR Step 5 Validate CFA on the Service Specific page by clicking the ‘Validate CFA/SCFA’ button at the top of the page. This will allow the CFA or SCFA channel to be validated for spare or busy. The response reflects the information retrieved from Verizon’s OSSs. 32

CFA/SCFA Verification & Channel Update ASR Step 5a Channel Status: B = Busy S = Spare If the channel the user has selected is busy (B), this page presents all channels and may be used to select a spare (S) channel instead. Click the box above your busy channel to remove that entry. Select a new spare channel by clicking on the box above the channel number. Click the “Update Channel Field” button to return to the Service Specific Page. The user may keep the channel originally selected by clicking the “Previous” Button. An Error Message will pop-up to explain that the channel selected is busy and this may cause a delay in the ASR being processed. 33

CFA/SCFA Verification - CFA Not Found ASR Step 5b - CFA Not Found If the user populates a CFA that cannot be found the message, “Circuit not found.”, is returned. The user can only select the Previous button. 34

CFA Not Found - Continued ASR Step 5c - CFA Not Found An Error message will pop up to explain that the CFA was not found and this may cause a delay in the ASR being processed. The CFA Validation field is “FAILED”. CSG will not present a “Validate and Submit” button until the CFA is corrected and re-validated. 35

CFA/SCFA Validation Notice If the CFA / SCFA is validated as spare, the CFA /SCFA Validation field is “PASSED”. If the CFA / SCFA is validated as busy, this field is “CHANNEL BUSY”. If the CFA /SCFA is not found, this field is “FAILED”. The ASR may still be submitted with a CFA Validation Status of “PASSED”, “CHANNEL BUSY” or “NOT APPLICABLE”. If the ASR has an ACT (Activity) field of “D” (Disconnect) or “R” (Record), the CFA / SCFA Validation field is “NOT APPLICABLE” and the CFA does not need validated. 36

Validate the Service Address on the SALI Page ASR Step 6 Enter the Service Address information in the appropriate fields.. This will allow the Address to be validated. The response reflects the information retrieved from our back end OSSs. Validate the address by clicking on the ‘Error Check’ button on the top of the page. Error Check Button 37

Validate the Service Address on the SALI Page ASR Step 6a Clicking the “Error Check” button on the SALI page will result in EITHER: 1. Successful Validation Verify all of the changes are correct and click the “APPLY CHANGES” button. OR See next slide 38

Validate the Service Address on the SALI Page ASR Step 6a, cont’d 2. A Multiple Address List. Select the correct address including the correct Unit,Room, Floor, etc. Then click on the “Search” button. The screen above will be presented. Verify all of the changes are correct and click the “APPLY CHANGES” button. NOTE: Clicking the “RETURN TO SALI” button may result in a failed validation. The ASR can be transmitted with a Service Address Validation Status of “Failed”, however,this may delay the ASR processing and a Sup may be requested by the AP rep. 3. An Error Message 39

Validate the Service Address on the SALI Page The Address Validation Field will either show “PASSED” or “FAILED”. The ASR can still be submitted with “FAILED” Address information, but it may cause a delay in processing the ASR. A Sup may be requested by the AP rep. If the ASR has an ACT (Activity) field of “D” (Disconnect) or “R” (Record), the CFA / SCFA Validation field is “NOT APPLICABLE” and the CFA does not need validated. 40

Validate and Submit the ASR ASR Step 7 - After accessing all pages of the ASR Check errors by clicking on the ‘Error Check’ button, which appears on every page, to check that page for any errors. Click the ‘Validate and Submit’ button, which appears on every page after all of the requested ASR pages have been accessed. Note: A ‘check’ on the left menu is displayed when an each ASR page has been accessed. 41

ASR Successfully Submitted ASR Step 7A If the ASR is error-free and successfully submitted, CSG will transmit the ASR to our OSS with the next scheduled batch file transmission. 42 Success !

ASR Validation Errors Page ASR Step 7B Each ASR page with errors will be displayed in the left menu with an “X”. The ‘Page’, ‘Field in Error’ and ‘Description’ will be displayed in the right menu. Clicking on any of these fields will take you to the associated ASR page. Left Menu Right Menu 43

Clearing Errors on the ASR ASR Step 8 Most fields to be corrected will appear in red on the form(s). All errors will be displayed on the ASR Validation Error page. After correcting all the errors, click the ‘Validate and Submit’ button. If the ASR is error-free, CSG will transmit the ASR with the next scheduled file transmission to CAFÉ or EXACT. 44

Retrieving a CSG ASR Via the ‘Retrieve ASR’ Function Retrieve ASR Step 1 On the the ASR Order Processing Page: Type the CCNA and PON for the desired ASR. Click the ‘Retrieve ASR’ button to proceed. 45

Using the ‘Retrieve an Existing ASR from a List’ Function Retrieve previously entered CSG ASR from a List A list of previously entered CSG ASRs can be viewed by: 1. Selecting ‘User’ or ‘User Group’ or or 2. Selecting ‘All’ or a specified date range ‘From & Through’. then 3. Clicking the ‘Retrieve List’ button. The default selections are set at ‘User’ and ‘All’. 46

Using the ‘Retrieve an Existing ASR from a List’ Function Retrieve a previously entered CSG ASR from a List (continued) Select the ASR by clicking the Radio Button next to the CCNA and PON. From the ASR Functions Menu at the top of the page, click the function desired: Refresh List Assume Ownership of ASR Cancel ASR Retrieve ASR Change DDD Retrieve ASR Status 47

To retrieve any DLR for a Verizon East circuit: Click on the state from the drop-down box Enter the Circuit ID in the correct format area Click the “Search” button. Note: This function is only available for Vz East DLRs at this time. It will become available for Vz West DLRs in the future. DLR Retrieval (by Circuit ID) 49

Order Tracking 50 ASR Status Retrieval is available for all ASRs received by Verizon, regardless of what state it is for or how the ASR was received by Verizon. ASR Status Tracker and Proactive Notification are only available for Vz East ASRs at this time. These functions will become available for Vz West ASRs in the future. For more information on the ASR Status Retrieval Display, please visit the CSG Web-based Training on the CSG Home Page at : or from the Verizon.com/Wholesale website, search for key word: csghome

ASR Status Retrieval Select the CCNA from the drop-down list of CCNAs for your company Type the ASR PON Select the associated state, regardless of how ASR was sent to Verizon. NOTE: If the state is either Pennsylvania (PA) or Virginia (VA), you must also select the ICSC code associated with that ASR. 51

The ASR Status Display Page allows a user the ability to view & retrieve: Confirmation Notice (CN)Design Layout Record (DLR) DD/PTD/Jeopardy StatusClarification Request (CR) DD/PTD/Jeopardy StatusClarification Request (CR) ASR Status Display 52

ASR Status Definitions 53

On the ASR Status Display Page: When the DD/PTD dates are populated, the Status Information will be available after the orders have been issued If there is a Jeopardy on either the PTD or DD, the jeopardy code will be displayed. The Jeopardy Code Description Table provides a brief description of the jeopardy. Retrieve / View Due Date/Plant Test Date Status Display 54

The Clarification Request The user is responsible to following up for checking ASR status on the ASR Status Retrieval Page. The “Clarification Request” is the result of a Status of Query or Customer Not Ready on the user’s ASR list. Users should click on the appropriate ASR to view the information on the Clarification Request input by the AP Rep. A Sup is required to correct the errors noted on the Query or to change the DDD per the Customer Not Ready Status. NOTE: Questions about the information contained in the “Clarification Request” should be directed to the AP rep. 55

On the ASR Status Retrieval Page: If the CN Date is populated and the date is today or a past date, click the “View” button next to CN to retrieve the Confirmation Notice. When Multiple Confirmation Notices are displayed, select the desired ‘ASRID’ that is highlighted in blue. The ‘Status’ must be confirmed. Retrieve / View the Confirmation Notice (CN) 56

Retrieve / View the Design Layout Record (DLR) On the ASR status retrieval page If the RTR field on the ASR is not “F” and the DLR date is today or a past date: Click the ‘View’ button next to DLR Important note: if the date is today Verizon has the whole day to prepare the DLR. 57

Select the appropriate CCNA from the drop-down list of available CCNAs for your company. Select the status information for all available ASRs to be viewed: FOC, Query, CNR (Customer Not Ready), Cancelled, Completed, or ALL Select the appropriate From and Through dates. Click the “Display PONs” button to proceed. ASR Status Tracker 58

A list of available PONs will be displayed. Select the PON for the ASR Status you wish to view from the drop-down list. ASR Status Tracker 59

Subscribe to receive notifications of status changes on a particular PON or for all PONs for a particular CCNA. Proactive Notification 60

Contact your Verizon Account Manager for more Information or Send an to Visit our Home Page at: 61