WORKPLACE VIOLENCE SEMINAR SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES PROGRAM Update 3/9/1999

TARGET AUDIENCE SUPERVISORS (MID LEVEL) EMPLOYEES HR PERSONNEL CONTRACT SPECIALIST SECURITY/SAFETY PERSONNEL FACILITY MANAGERS

SUBJECT MATTER Introduction Overview History Financial Perspective Causes Prevention Employment Process

SUBJECT MATTER CONT. Safe Workplace OSHA/Plans OSHA/Guidelines Termination Crisis Management Legal Considerations Resources

TIME/WORKLOAD Not more than one day Probably 3-5 Associates Multi-shop Application –Workplace Violence –Personal Safety –Home Security Surveys –Vendors

INTRODUCTION DEFINITIONS –WORKPLACE VIOLENCE - any incident in which an employer or employee is threatened, intimidated, physically or verbally attacked, harassed, injured or killed –OCCUPATIONAL VIOLENCE - dangerous or unacceptable behavior that can be anticipated and for which similar preventative measures can be implemented

OVERVIEW EMPLOMENT RELATED ISSUES – job discontent – personal animosity REVENGE ATTACKS – domestic disputes

HISTORIC PERSPECTIVE SCOPE OF VIOLENCE AT WORK CASE HISTORIES DRAMATIC EVENTS RESEARCHING THE CAUSES SURVEY OF PUBLISHED LITERATURE

FINANCIAL IMPACT $36 BILLION ANNUALLY – LOSS OF PRODUCTIVITY – WORK DISRUPTIONS – EMPLOYEE TURN-OVER – LITIGATION – OTHER INCIDENT-RELATED COSTS – COSTS OF PREVENTION

CAUSES OF WORKPLACE VIOLENCE WORK ENVIROMENT MENTAL ILLNESS PRE-EXISTING BEHAVIORAL TENDACIES/CHARACTERISTICS JOB MARKET PRESSURES

CAUSES CONT. STRESS TRIGGERS – FINANCIAL – ENVIROMENTAL – FAMILY EVENT STRESS – DEATH/DIVORCE – ACCIDENTS/ILLNESS – WORK-RELATED

PREVENTION PROGRAM EXECUTIVE COMMITTEE – HR – EAP – EMPLOYEE BENEFITS – LEGAL – MEDICAL – SECURITY – PR

PREVENTION CONT. IDENTIFY STRESSORS COMPETENCE OF SUPERVISORS TRAINING TRENDS EMPLOYEES INTERVIEWS SECURITY REPORT TO MANAGEMENT

PREVENTION CONT. CORPORATE POLICY – WRITTEN POLICY STATEMENT – DEMONSTRATED MANAGEMNENT SUPPORT – CONSISTENT APPLICATION

EMPLOYMENT PROCESS PRE-EMPLOYMENT SCREENING PSYCHOLOGICAL TESTING USE OF CLINICIAN IN HR SCREENING

THE SAFE WORKPLACE EMPLOYEE TRAINING & AWARENESS IDENTIFYING & PREVENTING SEXUAL HARRASSMENT EARLY INTERVENTION DEFENSES AGAINST DANGEROUS PERSONS

OSHA GUIDELINES SCOPE OF WORKPLACE VIOLENCE TYPES OF VIOLENCE EVENTS PREVENTATIVE MEASURES RECORDING/REPORTING EVENTS HANDLING COMPLAINTS INVESTIGATING ASSISTANCE FOR EMPLOYEES

OSHA CONT. OSHA MODEL PLAN OSHA HEALTH CARE GUIDELINES

TERMINATION PROCESS Do not negotiate Cite general Vs Specific issues Keep Discussion future-based Who should be present Who should not be present How to respond to threats Out-placement services

CRISIS MANAGEMENT Planning & Preparedness Roles of key players Training Emergency Equipment Sample Plan Post Traumatic Stress Dealing with the Press

LEGAL CONSIDERATIONS Duty to warn Liabilities as employer Injuries to third party Negligent Hiring Worker Compensation Private Industry Vs Government Protective Court Orders

SUMMARY PROVIDE REFERENCE LIST PROVIDE RESOURCE LIST

QUESTIONS???