Fall 2005Organization Goals1

Fall 2005Organization Goals2 Why do goals exist? Organizational legitimacy Employee direction and motivation Decision guidelines Criteria for organizational performance Do organizations have only one goal? Multiple goals Goal conflict Examples

Fall 2005Organization Goals3 Categorizing Goals and Objectives Types of goals Stated goals Real goals Levels of goals Mission Strategic plans Operational plans

Fall 2005Organization Goals4 The Mission Statement Short Also, the mission statement should be… Customer-focused Achievable Motivational Specific

Fall 2005Organization Goals5 FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation and related information services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx Corporation will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards.

Fall 2005Organization Goals6 Sam Walton built Wal-Mart on the revolutionary philosophies of excellence in the workplace, customer service and always having the lowest prices. We have always stayed true to the Three Basic Beliefs Mr. Sam established in 1962: 1.Respect for the Individual 2.Service to Our Customers 3.Strive for Excellence

Fall 2005Organization Goals7 Deutsche Bank aspires to be a leading global provider of integrated financial solutions for demanding clients and the pre-eminent bank in Germany generating exceptional value for its shareholders and people.

Fall 2005Organization Goals8 Mission Statement In partnership with our clients, we design and implement rigorous and scientifically-based interventions that enhance individual, team, and organizational effectiveness. In doing so, we deliver practical and innovative solutions to important business issues, aimed at addressing current as well as future challenges. We leverage technology in developing and implementing these solutions in a way that defines best practices in our profession. We adhere to the highest level of personal and professional ethics in our practice and work with our colleagues in a way that supports and enhances personal respect and dignity.

Fall 2005Organization Goals9 Provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.

Fall 2005Organization Goals10 Mission: To unite all faiths, ages and cultures to meet human needs and develop lasting solutions to help our neighbors live with hope, independence and dignity.

Fall 2005Organization Goals11 Christian Brothers University is a Catholic institution of higher education in the tradition of the Christian Brothers. It is a private, comprehensive university which emphasizes excellence in teaching and individualized attention to the whole person in a values oriented, inter-faith educational community. The University prepares students for professional careers and advanced study in the arts and sciences, engineering, and business, and for lives of moral responsibility and constructive community involvement.

Fall 2005Organization Goals12 Google's mission is to make the world's information universally accessible and useful.

Fall 2005Organization Goals13 Goal Criteria Purely financial Profitability Return to investors (dividends and/or stock price) Stability Performance Market share Customer satisfaction Productivity / efficiency Growth Other Employee development Product quality Diversification Innovation

Fall 2005Organization Goals14 Planning to Meet Objectives The planning process Types of plans Planning: pro and con

Fall 2005Organization Goals15 The Planning Process Implement Plans Develop Goals and Objectives Develop a Hierarchy of Plans Establish Strategy Feedback

Fall 2005Organization Goals16 Planning Hierarchy Top Management Divisional Management Department Management Individual Employee “We need to improve company performance” “I need to see a significant improvement in this division’s profits” “Increase revenues!” “Work faster, make more units, forget about quality”

Fall 2005Organization Goals17 Types of Plans Breadth Strategic Operational Timeframe Short-term Long-term Specificity Directional Specific Frequency of use Single use Standing

Fall 2005Organization Goals18 Planning: Pro and Con Pro Goals and plans for reaching goals provide a direction for effort Planning can be contingent Plans are needed to realize creative ideasCon Planning may impede change Planning isn’t possible in a dynamic environment Plans can’t replace intuition and creativity Planning doesn’t include major organizational changes