Financial Services Integration – Faster, Cheaper, Better Examples From the Real World Presented by: David McDougall President, VisionMAX

Do these challenges sound familiar to you? Reducing cost Making it easier and less costly to get into new channels and new businesses Lowering operational risks Providing better access to information Reducing distribution and routing costs Complying with increased security and regulatory demands

Addressing Top Business and IT Priorities Top IT priorities Top business priorities Streamline or optimize business processes Boost worker productivity across company Improve customer service 85% 84% Application Integration BI/Data warehouse Security 42% 48% Sources: Outlook 2004: Priorities 1Q InformationWeek Research, January 2004; Merrill Lynch CIO Survey Results, September 2004  Economic volatility and globalization  Increasing consolidation across industries  Increasing regulations and industry standards  Technical realities “More than 80% of CEOs see unpredictable market forces as the key inhibitor to growth.” Source: IBM’s Global CEO Survey, February 2004

Responding More Effectively to Changing Market Conditions 75% of CEOs place a high or very high priority on the ability to respond rapidly Only 1 in 10 CEOs believe that their organization has the ability to be very responsive to react to changing market conditions CEOs recognize the need to establish effective, real-time response capabilities CEOs are aware of the power of IT and the weaknesses that result from lagging behind Source: IBM’s Global CEO Survey, February 2004 “Four out of five CEOs are focusing on revenue growth for the next three years while maintaining a tight control over costs.”

Particular Issues for Financial Services Very Competitive Market Customers demand multi-channel access Multiple, complex legacy systems Reliable, secure infrastructure

Pain Points for Service Oriented Architecture Q: What are the critical business or IT problems your company hopes to address using SOA? Base: 261 respondents (those personally involved with SOA in their company) More effective use of external service providers Customer service initiatives Enterprise portal initiatives Composite applications Custom application development More effective integration with business partners Data integration Integration to existing applications Business process implementation More flexible architecture Employee self service Streamlined supply chain Global sourcing Tech points of pain Business points of pain Source – BEA sponsored research with InfoWorld

How Companies are Solving The Problem Flexible architecture –Service Oriented Architecture Applications that adapt to changing needs – modular, “throw-away” Integrate disparate data sources Support delivery through multiple channels Do it Faster, Cheaper and Better!

Examples From the Real World- ServiceOntario (OBC) Government losing revenue because businesses were not registering owing to onerous process. -weeks to process registration through manual, rules-based, system Leveraged VisionMAX technology to automate business rules, integrate systems, and produce web interface. Reduced registration time from 6 weeks to 20 minutes. Reduced lost revenue, ensuring stable tax base Increased business satisfaction Results Solution Problem

Examples From the Real World- ServiceOntario (OBC)

Examples From the Real World- MTCU/PIB Inefficient Private Career College Registration resulting in lengthy delays, frustrated public and “customers”. Little budget to effect improvement in desired short timeframe. Applied VisionMAX VISION Engine to produce new Registration system (RICC) fully integrated with external systems. Developed system in only 4 months at a fraction of cost of competitive solutions. Reduced registration cycle from 2 months to 2 weeks and improved College and public satisfaction. Results Solution Problem

Examples From the Real World- MTCU/PIB

Examples From the Real World- Bell ExpressVu Needed to upgrade technology for ALL satellite TV subscribers in Canada. Manual process that would require support. Needed to automate support and integrate with back-end systems. VisionMAX provided technology with voice- enabled interface to interact with customers and execute back-end transactions. Process 1.2million transactions/day without need for support. Increased renewal rates, revenues, and implemented upgrade on-time and on-budget. “Most successful project” recognition. Results Solution Problem

Examples From the Real World- Bell ExpressVu

Examples From the Real World- Other… MGS (ServiceOntario) Sprint USA Toronto Police Service And many more…

How VisionMAX has Helped These Companies… An IT Services company with more than 7 years experience with these solutions Experienced with Enterprise-scale Application issues Specialize in Custom Development, Systems Integration and eService Delivery via: VISION Engine

eServices Examples Claim Submission/Tracking Customer Self-Service Fee-Based Transactions Registration & Licensing Support Centre / Help Desk Expert “Sales Agent” Any automated dialogue with your “customers”

VISION Engine A Platform developed by VisionMAX over time to: Simplify and Accelerate the Delivery of Business Services

VISION Engine Value 1.Flexible Architecture - build once, deploy to any device 2.Proven Platform - in use today delivering value 3.Fast Time to Deliver - get benefits sooner 4.Easy to Use & Build - no new skills

What is it? Logic Engine –Business Rules –Data rules –Flow Interfaces –Web-based –Wireless –Data –Voice Integration –Any Data –Any process

Features Graphical Screen Flow Tool Dynamic Rules Engine Open Standards Based Powerful Reporting Role Based Security Transaction Integrity Flexible Integration

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