Managing with People First ©2002 Dr. B. C. Paul

Your Team Comes First  “The reason an organization exists in the first place is to serve the needs of the people who work there and the community they live in” – Defies the logic of employees to serve the the company or the shareholder – Giving ones all goes two ways  The manager looks after and builds up his team to administration

The Customer  The customer came second – your work is worthwhile because of the service it provides – the notion of worthwhile work automatically serves the customer and makes the product something that is part of your value and pride

If the Basics Are Right  Often see a conflict between worker safety and productivity – only if you see it in terms of production units – When your work is worthwhile your safety is a value your product is a value your motivation is value driven  Profitability will follow

The Role of Reports  “Running a business from numbers is like playing basketball while watching the scoreboard instead of the ball”  Share reports with your team – if you explain honestly - they can understand and shape their own action – if the team comes first - the teams vision will take care of the numbers - basics first - basics are values - not stats.

The Spirit of the Squirrel Worthwhile Work  Knowing we make the world a better place – it’s the clear vision - not the work – its how the work helps and serves others, not the tons produced – Result: Self Esteem - an emotion as strong as love and hate

Everyone Works Toward a Shared Goal  Goal Sharing means everyone buys in - not managers announcing – Earned Trust needed – Putting Team members first needed  Manager sets critical goals but the team sets the rest – People support their own creations best  Goals are marker posts that focus attention productively

Values Guide Everything  Values are the real boss  The manager must live the value and insist that others behave that way also  Goals are the future - Values are now  Goals are set - Values are lived  Goals change - Values are set in stone  Goals get people going - Values sustain the drive