LVSC Health Event 26th March 2012

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Presentation transcript:

LVSC Health Event 26th March 2012 PQASSO Mirella Andrew Charities Evaluation Services LVSC Health Event 26th March 2012

What is quality? Quality is about trying to do better: better in both the services the organisation offers and in the way the organisation runs

About PQASSO Developed by Charities Evaluation Services (CES) in 1997 An off-the-shelf quality assurance system for the third sector Can be used by small and large organisations An holistic and generic approach to quality A self-assessment tool supported by evidence Option of external assessment – the PQASSO Quality Mark

PQASSO: the quality areas PQASSO addresses all the key areas of organisational life Planning Governance Leadership and management User-centred service Managing people Learning and development Managing money Managing resources Communications and promotion Working with others Monitoring and evaluation Results

Levels of achievement Level 1 Sets the minimum requirements that any organisation should meet. Helps organisations to identify and meet their legal obligations. Level 2 Requires organisations to be more strategic in their approach and most policies, procedures and practices to be documented. Level 3 Requires resources and all aspects of organisational life to be systematically reviewed, with reviews resulting in measurable change.

PQASSO Quality Mark Builds on self-assessment Organisation applies to CES when they have met the PQASSO quality standards Process of assessment includes desktop review and site visit Fee based on size of organisation and PQASSO level Award lasts 3 years Additional Charity Commission endorsement for Level 2 and Level 3

Benefits of PQASSO and PQASSO Quality Mark More effective and more efficient organisational systems and procedures Better quality of services for users Better communication among staff, trustees and volunteers Ensures a focus on outcomes More suitable for the sector than some other standards, e.g. ISO 9001 Widely used, known and respected in the sector And more...!

CES offers… External evaluation In-depth consultancy Publications Online resources Follow up support Training CES offers…

www.ces-vol.org.uk 020 7713 5722 pqasso@ces-vol.org.uk

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