Trns port Modification Reports Process Presented at the Trnsport User Group Conference Burlington VT by Shirley Daugherty NE DOR Chair, Trnsport Task Force September 8, 2003

Trnsport TMRs Trnsport Modification Requests –Errors –Enhancements

Trnsport Enhancements An Enhancement TMR requests a change to software programs or documentation to extend or improve functionality or performance. All enhancements to the generic Trnsport system must have the approval of the Trnsport Task Force prior to being implemented.

Trnsport Errors In general, a Maintenance TMR requests correction of an error that causes product materials (programs or documentation) to perform contrary to their requirements, design, or other documented specifications. Maintenance TMRs may also refer to activity involved in changing program code in response to the discovery of unacceptable performance issues or to address changes in software operating environment that cause the program to work incorrectly.

Trnsport Errors Report to Info Tech Help Desk by phone or Cloverleaf on-line report –What is the problem? –Document what you were trying to do Provide as much detail as you can –What result was expected? –Provide priority ranking

Trnsport Errors Info Tech staff will –Assign Call Number –Evaluate report for completeness –Request additional information if needed –Will verify error –Assign a Error Report Number

Trnsport Errors Five priorities: Urgent – Very important, stops ability to perform a critical business function Critical – Problem presents licensee from completing implementation (should include a date needed by) High – Important, a major inconvenience but does not stop a critical business process

Trnsport Errors Five priorities (continued): Medium – A definite issue but does not stop business process; can work around Low – A Nuisance to business procedures; can work around

Trnsport Errors SiteManager Errors CIRT – Construction Issues Review Team MIRT – Materials Issues Review Team

Trnsport Errors What affects the scheduling of delivery of the Error Resolution? 1)Priority Rating 2)Level of complexity to resolve 3)Resource Availability Funds and Time 4) Bundling for Efficiency