The Global Marketplace 15

15-2 ROAD MAP: Previewing the Concepts Discuss how the international trade system, economic, political-legal, and cultural environments affect a company’s international marketing decisions. Discuss how the international trade system, economic, political-legal, and cultural environments affect a company’s international marketing decisions. Describe three key approaches to entering international markets. Describe three key approaches to entering international markets. Explain how companies adapt their marketing mixes for international markets. Explain how companies adapt their marketing mixes for international markets. Identify the three major forms of international marketing organization. Identify the three major forms of international marketing organization.

15-3 Global Marketing in the 21 st Century The world is shrinking rapidly with the advent of faster communication, transportation, and financial flows. The world is shrinking rapidly with the advent of faster communication, transportation, and financial flows. International trade is booming and accounts for 25% of U.S. GDP. International trade is booming and accounts for 25% of U.S. GDP. Global competition is intensifying. Global competition is intensifying. Higher risks with globalization. Higher risks with globalization.

15-4 U.S. Globalization Many U.S. companies have made the world their market.

15-5 Major International Marketing Decisions

15-6 Looking at the Global Marketing Environment The International Trade System: Restrictions—tariffs, quotas, embargos, exchange controls, and non-tariff trade barriers. The World Trade Organization and GATT: Helps Trade—reduces tariffs and other international trade barriers. Regional Free Trade Zones: Groups of nations organized to work toward common goals in the regulation of international trade.

15-7 Industrial Structure Shapes a country’s product and service needs, income levels, and employment levels. Shapes a country’s product and service needs, income levels, and employment levels. Subsistence Economies Raw Material Exporting Economies Industrializing Economies Industrial Economies

15-8 Political-Legal Environment Attitudes Toward International Buying Government Bureaucracy Political Stability Monetary Regulations

15-9 Cultural Environment Sellers must examine the ways consumers in different countries think about and use products before planning a marketing program. Sellers must examine the ways consumers in different countries think about and use products before planning a marketing program. Business norms vary from country to country. Business norms vary from country to country. Companies that understand cultural nuances can use them to advantage when positioning products internationally. Companies that understand cultural nuances can use them to advantage when positioning products internationally.

15-10 Cultural Differences When Nike learned that this stylized “Air” logo resembled “Allah” in Arabic script, it apologized and pulled the shoes from distribution.

15-11 Deciding Whether to Go Global Reasons to consider going global: Reasons to consider going global: –Foreign attacks on domestic markets –Foreign markets with higher profit opportunities –Stagnant or shrinking domestic markets –Need larger customer base to achieve economies of scale –Reduce dependency on single market –Follow customers who are expanding

15-12 Deciding Which Markets to Enter Before going abroad, the company should try to define its international marketing objectives and policies. Before going abroad, the company should try to define its international marketing objectives and policies. What Volume of Foreign Sales is Desired? How Many Countries to Market In? What Types of Countries to Enter? Choose Possible Countries and Rank Based on Market Size, Market Growth, Cost of Doing Business, Competitive Advantage, and Risk Level

15-13 Colgate Goes to China Using aggressive promotional and educational programs, Colgate has expanded its market share from 7% to 35% in less than a decade.

15-14 Market Entry Strategies

15-15 Market Entry Strategies Exporting: Exporting: –Indirect: working through independent international marketing intermediaries. –Direct: company handles its own exports.

15-16 Market Entry Strategies Joint Venturing: Joint Venturing: –Joining with foreign companies to produce or market products or services. Approaches: Approaches: –Licensing –Contract manufacturing –Management contracting –Joint ownership

15-17 Joint Ownership KFC entered Japan through a joint ownership venture with Japanese conglomerate Mitsubishi.

15-18 Market Entry Strategies Direct Investment: Direct Investment: –The development of foreign-based assembly or manufacturing facilities. –This approach has both advantages and disadvantages.

15-19 Deciding on the Global Marketing Program Standardized Marketing Mix: Standardized Marketing Mix: –Selling largely the same products and using the same marketing approaches worldwide. Adapted Marketing Mix: Adapted Marketing Mix: –Producer adjusts the marketing mix elements to each target market, bearing more costs but hoping for a larger market share and return.

15-20 Marketing Mix Adaptation In India, McDonald’s serves chicken, fish, and vegetable burgers, and the Maharaja Mac—two all-mutton patties, special sauce, lettuce, cheese, pickles, onions, on a sesame-seed bun.

15-21 Five Global Product and Promotion Strategies

15-22 Global Product Strategies Straight Product Extension: Straight Product Extension: –Marketing a product in a foreign market without any change. Product Adaptation: Product Adaptation: –Adapting a product to meet local conditions or wants in foreign markets. Product Invention: Product Invention: –Creating new products or services for foreign markets.

15-23 Global Promotion Strategies Can use a standardized theme globally, but may have to make adjustments for language or cultural differences. Can use a standardized theme globally, but may have to make adjustments for language or cultural differences. Communication Adaptation: Communication Adaptation: –Fully adapting an advertising message for local markets. Changes may have to be made due to media availability. Changes may have to be made due to media availability.

15-24 Global Pricing Strategies Companies face many problems in setting their international prices. Companies face many problems in setting their international prices. Possible approaches include: Possible approaches include: –Charge a uniform price all around the world. –Charge what consumers in each country will pay. –Use a standard markup of costs everywhere. International prices tend to be higher than domestic prices because of price escalation. International prices tend to be higher than domestic prices because of price escalation. Companies may become guilty of dumping –a foreign subsidiary charges less than its costs or less than it charges in its home market. Companies may become guilty of dumping –a foreign subsidiary charges less than its costs or less than it charges in its home market.

15-25 International Pricing Twelve European Union countries have adopted the euro as a common currency, creating “pricing transparency” and forcing companies to harmonize their prices throughout Europe.

15-26 Whole-Channel Concept for International Marketing

15-27 Deciding on the Global Marketing Organization Organize an export department Organize an export department Create international divisions Create international divisions –Geographical organizations –World product groups –International subsidiaries Become a global organization Become a global organization

15-28 Rest Stop: Reviewing the Concepts 1. Discuss how the international trade system, economic, political-legal, and cultural environments affect a company’s international marketing decisions. 2. Describe three key approaches to entering international markets. 3. Explain how companies adapt their marketing mixes for international markets. 4. Identify the three major forms of international marketing organization.

15-29 Q: Which of the following are common product complaints? 1. poorly made products 1. poorly made products 2. products that deliver little benefit 2. products that deliver little benefit 3. unsafe products 3. unsafe products 4. all of the above AK, 7e – Chapter 16

15-30 Q: Among the deceptive marketing practices cited by critics are _____. 1. deceptive packaging 1. deceptive packaging 2. deceptive pricing 2. deceptive pricing 3. deceptive promotion 3. deceptive promotion 4. all the above AK, 7e – Chapter 16

15-31 Q: Deceptive practices have led to legislation, such as the _____ Act. 1. Robinson-Patman 1. Robinson-Patman 2. FTC 2. FTC 3. Consumer Product Safety 3. Consumer Product Safety 4. Wheeler-Lea AK, 7e – Chapter 16

15-32 Q: The question, "What aspects of our production process create the most pollution?" is likely to come out of what practice of environmental sustainability? 1. Sustainability vision 1. Sustainability vision 2. New environmental technology 2. New environmental technology 3. Pollution prevention 3. Pollution prevention 4. Product stewardship AK, 7e – Chapter 16

15-33 Q: The question, "Would making our products recyclable add value for our customers?" is likely to come out of what practice of environmental sustainability? 1.Sustainability vision 1.Sustainability vision 2.New environmental technology 2.New environmental technology 3.Pollution prevention 3.Pollution prevention 4.Product stewardship AK, 7e – Chapter 16

15-34 Q: The statement, "Our mission is for our company to evolve in ways that help solve social and environmental problems" is likely to come out of what practice of environmental sustainability? 1. Sustainability vision 1. Sustainability vision 2. New environmental technology 2. New environmental technology 3. Pollution prevention 3. Pollution prevention 4. Product stewardship AK, 7e – Chapter 16

15-35 Q: Consumer advocates would like to expand buyers’ rights to include all the following except: 1. the right to be well informed about important aspects of the product. 1. the right to be well informed about important aspects of the product. 2. the right to be protected against questionable products and marketing practices. 2. the right to be protected against questionable products and marketing practices. 3. the right to a full refund if the buyer is unsatisfied, no questions asked. 3. the right to a full refund if the buyer is unsatisfied, no questions asked. 4. the right to influence products and marketing practices in ways that will improve the "quality of life." AK, 7e – Chapter 16

15-36 Q: Do you think it would be proper to give a "gift" in order to win an account? 1. Yes 2. No AK, 7e – Chapter 16

15-37 Q: Do you think drug companies are justified in charging high prices for their products? 1. Yes 2. No AK, 7e – Chapter 16

15-38 Q: A delicious and nutritious salad is an example of a ___________. 1. pleasing product 1. pleasing product 2. desirable product 2. desirable product 3. salutary product 3. salutary product 4. deficient product AK, 7e – Chapter 16

15-39 Q: Junk food is an example of a ____________. 1. pleasing product 1. pleasing product 2. desirable product 2. desirable product 3. salutary product 3. salutary product 4. deficient product AK, 7e – Chapter 16